Employment Objective: Operations, Financial, Customer Service Management

I am seeking an operations management position in a first class profit, or non-p

rofit, community-impacting organization where I can put my well-honed skills, se
asoned experience and positive attitude to work and make an immediate impact wit
h my company, associates and customers! I am a veteran Operations, Finance and
Customer Service Manager with an outstanding leadership track record. I have be
en responsible for operations, finances and customer service/satisfaction in a v
ariety of organizations and enjoy the challenge of diligently working to maximiz
e value while reducing risk of organization shareholders. I take pride in resol
ving problems within all levels of the organization to help the team and enhance
customer satisfaction. I enjoy working with like-minded professionals who desi
re to be the best they can be while exceeding company goals and delighting our c
ustomers.
Interpersonal Traits Honest, authentic, self-disciplined, enthusiastic, resilie
nt, dependable, courageous
Leadership Traits Competent, forward thinking, imaginative, decisive, attention
to detail, lead by example
Summary of Qualifications:
Property Management
Responsible for meeting financial and operational company goals for multiple ap
artment properties by facilitating optimum performance in personnel management,
collections, resident services, maintenance, security and compliance with all ap
plicable laws and company policies.
Trained to oversee business operations for a five apartment pod (1,250 units) i
ncluding operations protocol, company metrics and industry software before the m
ission was postponed.
Operations Management
Oversaw operations including finances, facilities, safety/security and HR for a
900 member church.
Maintained balanced budgets and implemented revenue enhancing/expense savings s
trategies to minimize recent economic downturn.
Managed church facilities and grounds in three locations including rental prope
rty.
Planned facility upgrades for a major Fortune 500 manufacturing company and ser
ved as Project Manager and focal point between senior management, facility engin
eering and contractors.
Customer Service Management
Managed department in providing excellent customer service to high profile cust
omers in fast paced high-tech environment.
Packaged creative solutions including on-site engineering support, equipment lo
aners/replacements and financial concessions to resolve critical customer servic
e issues.
Focal point for organization financial, P&L and budget management.
Rewrote much of the organization operational, data integrity and risk managemen
t documentation.
Logistics Management
Managed Operations Center for 750 person, manufacturing organization.
Oversaw budget management, supply/demand planning, production schedules, invent
ory control, business metrics and safety/security.
Maintained balanced budgets, increased inventory control, data integrity and di
stribution efficiency.
Trained, mentored and led department staff professional development.
Professional Experience:
United Dominion Reality, Salinas, CA Property Business Manager, March 2010-May
2010
South Valley Community Church, Gilroy, CA Executive Pastor, 2005-2009
 International Business Machines, San Jose, CA Multiple Management Positions, 1
980-2005
Education:
BS Degree: William Jessup University, San Jose, CA