Jim Falk

13405 NW 5 Place
Plantation, Fl 33325
954-655-0604 cell
954-338-1444
jf6464ac@westpost.net

SUMMARY OF QUALIFICATIONS
* 20 years experience in the computer industry that include systems administr
ation,
programming, software development, project management, networking and web s
ite design.
* 18 years experience in the call center, customer service, mail order, direc
t marketing
and distribution industries.
* Detail orientated with strong organizational and problem solving skills.

EXPERIENCE
Learn.com
Sunrise, Fl
Learning Management Systems
December 2009 to May 2010
Position: Client Satisfaction Specialist
* Customer service and support
Pro-24 Security
Davie, Fl
Security and Investigation company
June 2008 to December 2009
Position: Security Officer / Customer Service
* Class D license
* Security officer - responsible for customer service and gate house entry se
curity for
a 400 single family home community.
* Training officer - responsible for training all personnel in post logistics
and security procedures.
ATT Pressure Supply
www.AttPressure.has.it
Ft. Lauderdale, Fl
Pressure cleaning supply company
April 2006 to March 2008
Position: Web Developer / Consultant / Customer Service
* Catalog web site design, development and implementation.
* Inventory control.
* Customer service and support.
Bydex Management
Salt Lake City, UT
Mail order / Direct marketing company
December 1999 to January 2006
Position: Systems Administrator / Programmer Analyst
 * Tele-commute, off site support.
* Responsible for training personnel in computer system logistics.
* System Administrator supporting DEC Alpha systems.
* Network management using DECnet and LAT protocols. Wiring and cabling DCE a
nd
DTE devices.
* Database administrator supporting RMS data structures.
* Programmer analyst responsible for developing, implementing and supporting
a
turn-key direct marketing system using DCL, VAX Basic, RMS and FDL.
Abc Distributing
N. Miami Beach, Fl
Mail order / Catalog company
August 1999 to December 1999
Position: Imaging Systems Administrator / Programmer Analyst.
* Supporting NT based optical character reader and imaging system.
North Broward Hospital District
Information Services
1608 SE 3 Ave, 4th Floor, Ft. Lauderdale, Fl 33316
August 1998 to August 1999
Position: Systems Administrator
* Supporting a multiple node VAX/VMS and Alpha cluster running Cerner 306 and
OCF applications serving four North Broward County Hospitals and affiliate
medical centers.
Independent Traders Group
Ft. Lauderdale, Florida
Commodity Trading.
October 1995 to August 1998
Position : Programmer/Analyst - Consultant
* Developed and implemented a turn-key trading system for the commodity marke
ts.
All American Semiconductor
16115 NW 52 Ave, Miami, Florida
Electronics and Semiconductor distributor
November 1990 to September 1995.
Position : Computer Systems Manager - Programmer/Analyst.
* System Manager working with VAX/VMS 6310 and 4600 systems.
* WAN Management using Penril, VCX and Newbridge communications equipment.
* Wiring and cabling DCE and DTE devices.
* Data Base Administrator supporting DEC RMS data systems.
* Help Desk Coordinator, analyze and solve all system, hardware and network p
roblems.
* Software development using DCL, VAX Basic, Tolas V6.4 3GL, Datatrieve, Xent
is,
RMS, CDD and FDL.
* Special Projects : Online RF-based Warehouse and Inventory Management Syste
ms,
Barcoding and EDI processing.
MDR Fitness Corp
14005 NW 4 St, Sunrise, Fl
Health and beauty - mail order, direct marketing
June 1985 to November 1990
Position : Computer Systems Manager - Programmer/Analyst.
* System Manager.
* Programmer/Analyst.

EDUCATION
Fast Train, Pembroke Pines, Florida (2006)
* A+, N+, Windows XP, Windows Server 2003
Supply Tech, Inc,. Ann Arbor, Michigan (1994)
* EDI processing using X12 standards
Networks, Inc., Ft. Lauderdale, Florida (1993)
* Data communications, Network management
GSI Transcomm, Pittsburgh, Pennsylvania (1991)
* Programming and operations using Tolas Ver 6 - 3 GL
Digital Equipment Corp, Chicago, Illinois (1984)
* VAX/VMS operation system and systems management
NEC Technical, Ft. Lauderdale, Florida (1982)
* Structured programming - Basic, COBOL and RPGII

REFERENCES
Tracy Madon, CEO Excel National Trailer (954)303-2922
Michael Giordano, Detective Aventura Police Department (786)348-9078

INTERESTS
Music, Golf, Skeet and Trap shooting, Wilderness survival skills