Karl L.

Jung 4029 Teakwood Drive

Charlotte, NC 28217 Cell: 704-726-1809 Email: kj6494c2@westpost.net

Position Desired
Full time or contract position providing information technology technical suppor
t consistent with my prior and current work experience. Willing to relocate for
right opportunity.
Work Experience
System Administrator 03/2010-Pre
sent
Wincourse Technologies Inc
Charlotte, NC
System Administrator for virtual networks hosted both on citrix and vmware envi
ronments. Servicing local companies such as Braun Racing, Corder Philips, and Wa
yne Bros Construction.

Field Service Technician 08/2007 - 0

2/2010
Hewlett Packard contracted through S&A Computer, Inc. Roswell, GA
Company based in Roswell, GA. I serve the greater Charlotte, NC area.
Customer facing position providing comprehensive support of all information tech
nology infrastructure and applications for Weyerhaeuser facilities in Charlotte
and Elkin, NC, Bennettsville, SC; ICBPR in Charlotte and Newton, NC. Support inc
ludes: Windows 2003 server hardware, sever software, custom applications, and en
d users workstations.
Current Dell certifications (Dell Certified System Engineer - DCSE) for support
of Dell servers, workstations, and laptops. Storage solutions including SAN, tap
e drives.
Owner
12/2003 - Present
Precision PC
Charlotte, NC
Part time small to medium business network support. Responsible for sales, marke
ting, technical design, installation, and support of network equipment, servers
and PCs for small to medium business in the Charlotte Metropolitan region. Typic
al customers and clients will have between One to 100 PCs. I provide both onsite
and remote support via internet. Significant experience using secure remote man
agement tools.
Hardware Technician 02/2006 -
09/2006
Qual-X-Serv
Charlotte, NC
Charlotte Region On-site technician for Dell, IBM, and Sony hardware warranty ca
lls. Laptop and desktop hardware support for businesses in Charlotte Region. Mos
t clients would have from One to 100 PCs. Earned Dell Certified System Engineer
(DCSE)
IT Consultant 06/
2002 - 12/2005
CadNet Inc.
 Charlotte, NC
Small to medium business network support. Responsible for design, installation a
nd support of network equipment, servers and PCs for small to medium business in
the Charlotte Metropolitan region. Typical customer would have from 10 to 100 P
Cs. Provided support directly and via internet remote management tools. Addition
al responsibilities included sales, IT consulting, project planning and administ
rative duties.
Promoted once.

Work Experience - Continued Field Technician

09/2001-04/2002
Slayton Computers Ch
arlotte, NC
Windows PC set up and support. Modem configuration, local printer set up, and ne
twork cabling.
Skills Summary

Over ten years of small to medium business IT experience, including active direc
tory, domain controllers network security, exchange and server administration in
cluding network design and implementation. Extensive experience with all Microso
ft small business solutions. Support of server based custom and COTS applicatio
ns. Excellent customer service, verbal communication and sales skills.
Skills-Detail VM and Citrix servers ,Windows XP, 2000, ME, 98/95, Windows 2000,
2003 and 2008 Server,Small Buisness Server, Exchange 2000,2002, 2005 and 2003S
erver, Network Printing, Storage and Disk Systems including SAN, SATA/SAS, RAID,
SCSI, and IDE. Ethernet, TCP/IP, Cisco ,Calyptix, SoHo and Microsoft VPN. Link
sys Netgear and D-Link switches and routers. Install and support Office 2007/200
3/XP/2000/97. Cat3, Cat 5, and Cat 6 cabling. Server Hardware including Gateway
HP and Dell as well as customer server builds. Dell Small Business Server. Laser
, inkjet, and dot matrix printers. Windows Server and PC set up and troubleshoot
ing. System updates and patches. Data recovery. Hardware and software upgrades.
Able to communicate with customers and end users in "plain English". Network des
ign, installation, and support. Configure and support Windows 2003/2000 Servers.
Network hardware installation, configuration and support including hubs, switch
es, routers and firewalls. Establishing and supporting internet based VPN techno
logy. Set up and support of Windows server based network printing systems. Set u
p and support of Exchange 2000, 2003 email servers and Outlook clients (all vers
ions). Troubleshooting layer 1-3 network problems including cables, jacks, switc
hes, routers, and TCP/IP configuration. Office phone system installation and sup
port. Ethernet cabling installation and standards. Network printer hardware. Net
work printer hardware. Network printer configuration HP laser printers. Laptop
Desktop DCSE certified. HP printer repair, Lexmark, Okidata, and IBM certified.
IBM Desktop/Portable certified, Sony Laptop certified. Superior customer service
skills. A+ Certified and Lexmark Printer certifacations.