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Greetings,

Please accept the attached resume as an expression of interest in exploring empl


oyment opportunities within your organization.
I am a detailed, result-driven professional with over twelve years experience in
product, process and program management with additional experience in analysis
and optimization. Currently I am seeking employment and feel confident that I wo
uld serve your organization well in a position that allows room for future profe
ssional growth. In my past rolls I lead efforts such as root cause analysis and
process optimization, defining, documenting and launching a consumer line of Wi
-Fi products and managing and maturing existing Cable products.
I take genuine pride in the quality of my work and would welcome the chance to d
iscuss my qualifications at your earliest convenience. Please feel free to cont
act me through the email or telephone number listed above.
Thank you for your time and consideration. I look forward to hearing from you.

Respectfully,

Alexa Schamet

Core Skills
-12+ yrs experience in Digital Services Industry
-Product/Program Management
-Project Management
-Account Management
-Experience in both Sales and Operations
-Organization and leadership skills
-Analytics and Business Intelligence
-Cross-functional engagement
-Documentation: Requirements and Process Flows

Professional Experience
Acceller, Inc. 2007-2010
Sr. Business Intelligence Analyst responsible for optimizing the business model
to improve efficiency and increase revenue
* Conduct funnel analysis to determine points of success and failure. Lead opti
mization projects based on analysis recommendations
* Identify the key performance indicators for the business and draft the standar
d business reporting requirements
* Defined and implemented processes that increased overall activations rates by
10% points within a year, resulting in an additional half million dollars in rev
enue.
* Work with cross functional teams to draft PRD's in addition to process and dat
a flows
* Support QA efforts through testing prior to production releases
* Define and prioritize road-map for optimization projects
Sr. Account Manager responsible for the daily management and long-term growth of
assigned Accounts (Comcast, TWC, Charter Communications, Cablevision, Mediacom)
* Capitalized on untapped opportunity to meet aggressive strategic and growth ob
jectives for each Account
* Coordinated all incoming technical requests from Accounts and internal groups,
and scoped out requirements as needed
* Identified opportunities to enhance the product and offer suites to drive subs
criber and revenue growth
* Drove initiatives to improve order conversion, order status and activation rat
es
* Project managed the new provider partner launches
EarthLink, Inc. 1998-2007
Sr. Product Development Manager responsible for developing, launching and tracki
ng new Municipal Wi-Fi commercial products
* Identified opportunities to enhance the product suite to drive subscriber and
revenue growth
* Developed business cases for the rollout of new and existing product enhanceme
nts. Included determining market needs, gathering requirements, creating process
es, pricing and priorities of new offerings
* Measured and analyzed consumer behavior and effectiveness of product enhanceme
nts which drove growth and retention
* Worked closely with Marketing and Sales to ensure strategies were executed wit
h strong brand positioning
* Coordinated with functional groups to develop training modules based on proces
ses and business rules
Sr. Product Manager responsible for the daily operations and optimization of the
cable products
* Responsible for cable churn reduction and Saves initiatives
* Conducted root cause analysis to identify issues and opportunities to improve
efficiency
* Identified needed system enhancements and development
* Responsible for overseeing contractual obligations including call center servi
ce levels, operational, all co-branded marketing pieces and product information
* Responsible for lifecycle documentation of new and existing products
Project Manager responsible for the launch and implementation of Channel Sales n
ew deals and optimization.
* Managed and launched new deals and products
* Identified system issues and facilitated resolution
* Worked with Product, Direct Marketing, and Training to implement marketing pro
motions
* Identified Channel Partner needs and draft requirements
Sr. Sales Representative for narrow and broadband sales
* Handled high volume inbound sales calls and closed broadband orders
* Supported outbound sales initiatives
* Responsible for resolving customer escalations
* Trained and coached new employees
TAW Electronics, Inc. 1986-1998
Sales Representative
* Handled inbound calls and closed sales orders
* Oversaw quotations, order entry, and client credit and debits
* Responsible for purchasing of product lines
* General office duties, which included travel arrangements and special events
Education
Pasadena City College 1986--1989
Associates degree
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Visio, Micro Strategy and
SnagIt
Interests/Hobbies
Film/Movies
Profiles
LinkedIn: http://www.linkedin.com/pub/alexa-schamet/0/570/21a