WILLIAM CHAPMAN

EXPERIENCE:
Litton Loan Servicing 4828 Loop Central Dr. Houston, TX. 77081 02/04 to 06/10
CART Supervisor (01/07 to 06/10)
*Developed a pre-QA review process, leading to a 5% departmental score increase
the first month (May ,07)
*Continuously updated the Department's Policies and Procedures
*Resolve borrower disputes by coordinating with various departments within the c
ompany
*Assist staff with answering borrower's written inquiries on research items
*Manage incoming correspondence and track turn-time for imaging
*Track Car Form posting, VRU requests, NSF letters and returned mail
*Coach and counsel staff weekly on QA results and productivity
*Gained an in-depth knowledge of how different department's interrelate and thei
r various functions
Late Stage Collections Supervisor (06/05 to 01/07)
*In charge of the company's FHA Special Forbearance Process
*Attended HUD Training in Oklahoma City and traveled to Atlanta to assist with t
he new Late Stage group
*Responsible for minimizing corporate losses by preventing foreclosure referrals
and reducing delinquencies
*Ensure loans are serviced according to company, investor and governmental guide
lines
*Member of the Credit Reversal and Reporting Process Improvement Team
*Handled escalated calls on a daily basis, including presidential, attorney and
agency complaints
*Conducted counseling sessions, annual reviews and departmental meetings
Loan Counselor III (09/04 to 06/05)
*Terminated foreclosure actions by employing various Loss Mitigation workout opt
ions.
*Consistently met goal set for pulls, NPV savings and cash collected
*Coordinated with other departments, attorneys and investors to ensure accuracy
and legal accountability.
Charge-Off Loan Counselor (03/04-08/04)
*Generated cash-flow on charged-off and pending charge off loans
*Created forbearance agreements and constructed settlements for lien releases
Loan Counselor II (12/03 to 02/04)
*Trained in Mortgage Banking, Escrow, Customer Service, and Complaint Resolution
.
*Counseled mortgagers on programs that are available to avoid foreclosure
*Utilized the Davox Predictive Dialer for outbound and inbound calling
Telecheck 5251 Westheimer Houston, TX. 77056 10/96 to 11/03
Collections Supervisor (05/98 to 11/03)
*Managed the casino group with 15 employees responsible for a budget of over 7 m
illion a year
*In charge of budged allocation, payroll, scheduling and complaint resolution
*Reviewed job performance and made recommendations for hiring and discharge
*Assisted Collection Manager in generating and implementing solutions to increas
e collections
Collections Agent (10/96 to 04/98)
*Finished 1997 with a 105% average rate of collections to budget
*Earned the employee of the month award for October 1996
*Successfully breached the gap between debtor limitations and company goals.
*Tested and continually educated on the FDCPA and the FCRA.
*Utilized the Davox Predictive Dialer for outbound and inbound calling
EDUCATION:BBA - University of Houston
SOFTWARE: MS Word, Excel, PowerPoint, Outlook, Access
COMMUNITY INVOLVEMENT:Anderson Network Volunteer

10112 Erin Glen Way * Pearland, TX 77584 * Tele 281-380-7251*E-mail wc653724@wes

tpost.net*