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Susan J.

401 N Calle Rinconado
Vail, AZ 85641
(520)762-1886 Mobile (520) 661-8816
Information Technology professional with experience in Rational and software dev
elopment processes, tools, support, and technical writing. Skilled in Rational
tool deployments and migration, systems administration, system security, and man
aging deployments on multiple projects. Excellent technical and teaming skills,
communication, technical writing, customer interfacing, and problem solving.
* Rational Team Concert (RTC) agile development, client administration,
client support, client education, technical writing
* Rational Quality Manager (RQM) client administration, test cases, FVT,
technical writing
* Rational Software Development and Management Tools, Clear Case, Clear
Quest, RTC, RQM
* AIX Systems Administration, System Security, Korn Shell, REXX
* Microsoft Office, Lotus Notes, Beyond Compare, Exceed on Demand, CMVC,
* Information Development Work Bench, Adobe Acrobat, Epic Editor
Professional Experience
IBM BT/IT Systems and Technology Group, Tucson, AZ (2008-March 2010)
Advisory IT Professional, Rational Team Concert (RTC) Deployment Team
* As a technical member of the Rational Team Concert Deployment team, performed
client administration and support for Agile development and management of projec
* Contributed to the development and testing of the Jazz web portal by identifyi
ng scenarios/fields and writing RTC customer usage instructions and performing F
* Participated in RTC release upgrades through recognizing and making process ch
anges and performing FVT. Coordinated development and test of end user documenta
tion with other team members for new client server release
* Taught RTC client education for STG customers. Focused on specific RTC interna
l project functions and general client usage
* Advised on appropriate Rational solutions to maximize results for customer pro
ject objectives and development needs
* Customized RTC process configurations to achieve customer project management a
nd development needs
* Led the RTC and RQM project setups for STG. Recognized by customers for fast t
urn around time and satisfaction with their project setups
* Technical writing of procedural documentation for project creations, project a
dministration and trouble shooting techniques
* AIX administration and advised on AIX Security for the Tucson test system envi
IBM Systems and Technology Group, Tucson, AZ (2002-2008)
Advisory IT Professional, Rational Development Tools and System Administration
* Critical member of the Rational Admin Central deployment team deploying Ration
al Clear Quest, Clear Case
* Achieved effective international Rational Customer Liaison with the integratio
n and evaluation of Rational tools for STG. Drove successful deployment of:
* Rational Clear Case and Test Manager for DFSMS/NFS, Tucson Tape Development
* Clear Case deployment for HPSIM (Mexico)
* Clear Quest evaluation for Blades System X, RSS, SoNAS (Tucson/Germany) and XI
V (Tucson/Israel)
* Migration of STG lab services. Worked closely with San Jose lab support to dri
ve the migration and consolidation of services over to Tucson
* Accomplished high quality administration of Tucson test system environment. B
uilt and maintained the Bld390 and Exceed on Demand test environments. Installed
the AIX operating system, networking and additional software
* Performed and advised on AIX security for the Tucson test environment. Applie
d and maintained security patches, fixes and workarounds to achieve ITCS 104 sec
urity compliancy
IBM Systems and Technology Group, Tucson, AZ (1997-2002)
Staff Software Engineer, Workbench Integration
* Led Software Developers Work Bench (SDWB) integration for Tucson STG. Deploye
d CMVC, Bld390 and Dev2000 to STG development groups
* Led education of CMVC and Bld390
* Authored procedural and informational documentation for STG deployments
* Represented STG in Corporate Software Tools. As a member of the Corporate Too
ls Council, I Initiated RFEs, voted and presented these requirements
Outstanding achievement certificate for the contribution to the successful devel
opment and delivery of the Enterprise Storage Server 2105 Model E10 and E20
Education and Professional Development
Bachelor of Science in Computer Science California State University Chico
Advanced System Administration AIX, MVS Fundamentals
Certificate in Writing expected August 2010
Professional Associations
Women in Technology International (WITI), Institute of Electrical and Electronic
Engineers (IEEE), Association of Computer Machinery (ACM)