Keisha Dennis 6153 Ridgemore Drive * Baton Rouge, LA 70817 * 917-208 *5742 ampol

yce22@yahoo.com
Qualifications for Management
M.B.A. candidate equipped with over ten years of progressively responsible exper
ience in the banking industry. Possesses a demonstrated ability to work effecti
vely across global teams and diverse product functions to deliver sizable profit
contributions and drive goal attainment. Leverages strong prioritization, orga
nizational, and multi-tasking abilities to deliver multiple concurrent assignmen
ts to on-time conclusion while maintaining a high level of quality. Excels in i
ntegrating new methodologies and technologies into existing processes to develop
leading-edge business solutions. Exhibits exceptional interpersonal and commun
ication skills; interacts easily with all levels of staff and customers. Expert
ise encompasses:
Operations Management Financial Management Customer Service Human Resources
Business Analysis International Trade Product Support Interviewing
Process Improvement Negotiation Writing Training/Development
Highlights
* Held responsibility for all cash and non-cash securities transactions that req
uired processing at a domestic custodian on behalf of clients utilizing trust ac
counting and security movement systems.
* Managed the reconciliation of $50M+ in trades and settlements each month.
* Co-signed wires for amounts greater than $20M and value redemption requests fo
r amounts greater than $10M.
* Researched and resolved asset exceptions discovered during periodic reconcilia
tions.
* Developed the project plan for the relocation of a unit investment trust depar
tment from New York to Texas and conducted systems training for new staff.
* Supervised one-on-one training for newly hired permanent and seasonal represen
tatives.
Career Track
EAST BATON ROUGE SCHOOL SYSTEMS
Business Operations/ Human Resources
Director........................................................................
..............................................2009-Present
Initiates contacts with vendors relative to supply and equipment availability, i
nvoice, purchase orders, and contracts
Obtains and studies comparative prices and quotations
Purchases items necessary for operation of the school district by competitive bi
dding, informal quotations, and negotiation
Investigates quantity and quality of commodities purchased
Prepares all bidding documents including notice to bidders, instructions to bidd
ers, specifications, and form of proposal
Monitors all purchase requisitions to determine correctness of information, pric
e, extensions, coding information, etc.
Develops and maintains appropriate records such as vendors' register, commodity
register, and bidders' list
Assumes responsibility for correspondence relating to district purchasing activi
ties
Prepares periodic reports related to the purchasing function
Assumes responsibility for the operation of the perpetual inventory systems
Maintains and distributes purchasing handbook as documented by state law to prin
cipals and other appropriate personnel
Process entire payroll bi-monthly using the Paychex system
Responsible for maintaining accurate personnel data to include retirement deposi
ts, workman's compensation claims, and all ancillary account deposits
Conducts screenings and interviews for new employee placement
Completes exit interviews to determine if changes are needed to policies and or
procedures to ensure a stable workforce
Receives employee grievances and disseminates to responsible departments for fur
ther action

Clerk/Secretary Elementary.....................................................
..............................................................2008-2009
Manage all the administrative duties for the school. Maintain all records for t
he students to ensure all documents are in order. Responsible for enrolling all
new students throughout the course of the school year. Handle all personal pa
perwork for principal, teachers and staff members. Responsible for answering ph
ones along with assisting the principal in all areas necessary to conduct the sc
hool.
JPMORGAN CHASE
Securities Specialist, JPMorgan Investor Services 2006-2008
Ensures the link between the trust accounting and security movement systems is a
vailable for trade processing. Analyzes and resolves any rejected items; resear
ches unmatched buy/free receipts to securities received via the security movemen
t system and identifies differences. Compares securities returned by a broker w
ith trade input on the trust accounting system, assessing and identifying any di
fferences. Contacts internal and external parties to resolve trade and/or deliv
ery issues. Responds to client inquiries. Provides backup/support coverage for
unit functions as needed.
Assistant Treasurer, Redemption, Rollover, and Reinvestment Area, JPMorgan Inves
tor Services 2000-2006
Provided leadership to a team of ten operations representatives; presented proce
ss/system training to new staff, set yearly objectives against personal carrier
goals, and conducted annual performance appraisals. Ensured personnel complianc
e with day-to-day process mandates. Directed the purchase of new securities. E
stablished trades for mail-ordered redemptions. Managed the dissemination of in
come distribution.
Senior Customer Service Rep UIT Merrill - Nike Division, Heritage - The Chase Ma
nhattan Bank 1996-2000
Assisted brokers, sponsors, and investors with account and product details. Ver
ified and troubleshot legal transactions, including transfers, redemptions, and
lost security replacements. Developed correspondence for clients and brokers re
lated to issues administered by Chase. Provided assistance with IRS 1099 tax re
porting forms. Independently coordinated research inquiries for departments tha
t required use of the bank's archives.
Previously served as a Customer Service Representative, Heritage - U.S. Trust Co
mpany.
Education/Computer Skills
Master of Business Administration in Organizational Management (In Progress), Un
iversity of Phoenix
Bachelor's Degree in English/African American Studies, University of Albany
MS Word, Excel, PowerPoint, Access * Adobe Acrobat * PC-based LANs * Bloomberg I
nfo