SAMUEL R.

VOLPE
1530 Grace Ave., Lakewood, OH 44107
216-408-1868: (e-mail: sv673420@westpost.net)
PROFESSIONAL COMPETENCIES
Curriculum Design Designed curricula in technical and non-technical area
s.
Needs Assessment Performed organizational, process, job and task an
alyses.
Training and Development Designed and developed approximately 3000 hours of cla
ssroom, self-study, computer-assisted and web-based training. Developed and use
d a variety of learning processes, methodologies and tools. Developed courses in
interviewing, hiring, orientation, employee benefits, performance appraisal, pe
rformance management and ergonomics.
Performance Consulting Conducted performance and organizational consulting for a
variety of Fortune 500 companies.
Project Management Planned and managed multiple million-dollar projects/budgets
and related staff
Personnel Management Experienced in leadership, coaching, team building and stra
tegic planning. Excellent oral and written communications and organizational ski
lls.
Computer Skills Proficient in using Windows including PowerPoint, Excel, and Wo
rd
Human Resources Experienced in selection, recruiting, interviewing, hiring and o
rientation processes.
PROFESSIONAL EXPERIENCE
2001 to Present Manager Of Operations And Maintenance Training - Greater Cleve
land Regional Transit Authority
Managed the design, development, implementation and evaluation of enterprise wi
de training for operators and equipment maintenance personnel
1999-2001 Training Project Manager-Ernst & Young, LLP. / Intellinex, Cleveland,
OH
Managed the design, development, implementation and evaluation of web-based lear
ning. Developed training for enterprise wide recruiting information system.
1989-1999 Training and Performance Improvement Consultant - Peak Performance Gro
up, Ltd., Chicago, IL and Cleveland, OH
Owned and operated a training and performance improvement company. Partial clien
t list includes:
Honeywell: Decreased product development process by five months.
Motorola, Inc.: Developed company's first project management training institute
National Safety Council: Developed company's first ergonomics training based on
OSHA standards.
Esso Oil: Developed company's first retail performance management training.
Ernst & Young, LLP: Instrumental in developing firm's web-based training projec
t management system.
DDI: Customized various management courses for clients
 1989-1991 Performance Improvement Consultant - Rummler-Brache, Warren, NJ
Conducted performance improvement projects for international clients. Dramatica
lly increased clients' productivity and quality. Also taught performance improve
ment workshops.
1986-1989 Lead Education Manager - Arthur Andersen & Co., St. Charles, IL
Managed project teams consisting of performance technologists, evaluation speci
alists, subject matter experts, media specialists and graphics personnel in the
planning, design and development of classroom and computer-based training. First
to integrate computer simulations into senior executive training.
1983-1986 Training Manager - Motorola University, Schaumburg, IL
Managed teams of performance technologists, engineers and external quality cons
ultants in all aspects of engineering, manufacturing and quality improvement cur
ricula design and development. The Quality Training curriculum was instrumental
in Motorola receiving the prestigious Malcolm Baldrige National
Quality Award.
1981-1983 Performance Technologist - Motorola University, Schaumburg, IL
Performed all aspects of the instructional design process and managed subject m
atter experts, external consultants and media personnel for the development of d
omestic and international engineering and quality training. Worked with executi
ves in the design and implementation of Motorola's Total Quality Improvement Pro
gram. Quality training cut manufacturing cost by 30 million dollars over a 3-ye
ar period.
1979-1981 Performance Technologist - Arthur Andersen & Co., St. Charles, IL
Worked with performance technologists, educational writers and media production
personnel in the design and development of both internal and client training. C
reated Andersen's standards for developing instructional programs.
EDUCATION BACKGROUND
Bachelor of Science, Biomedical Communications
Instructional design and development of performance-based training for health pr
ofessionals.
The Ohio State University, School of Allied Medical Professions, College of Medi
cine.
Bachelor of Arts, Communications
Study of organizational communication.
The Ohio State University, College of Arts and Sciences.
PROFESSIONAL MEMBERSHIPS
International Society for Performance and Instruction (ISPI)
American Society for Training and Development (ASTD)
PROFESSIONAL PUBLICATIONS
Rogers, Mark A. & Volpe, Samuel R. (1984). Evaluating Prepackaged Training Prog
rams. Journal of the National Society for Performance and Instruction, December
, 18-22.
Volpe, Samuel R. (1981). Conference '81. Journal of the National Society for P
erformance and Instruction, July.