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45 Centre St apt 407
Boston,Ma 02124
(857) 389-0731
Goal oriented results driven team player. Over 10 years in technical training in
an inside as well as outside of the classroom. In-depth knowledge of troublesh
ooting, optimization, implementation analysis and documentation in LAN/WAN. Po
lished from years in the classroom and strong hands experience with MCSE, A+, Ne
twork + and Bachelors Management in Technology degree from UMass Boston.
Software: Java, HTML, Flash, Macromedia Shockwave, Dreamweaver, Adobe Photoshop
Adobe Acrobat, Adobe Illustrator, ClarisWorks, AppleWorks, Casper, Microsoft Vis
ual Basics, CGI, Pearl, Net Object Fusion, TCP/IP, Various Protocols
Hardware: Microsoft Office, FrontPage, Siebel, Track- It , VMware, VMware Fusio
n, Net Object Fusion, Network Software Installations, Windows 98, 2000, XP, Vist
a, SCSI, Network Rollout & Topologies, Dell Certified, Lenovo Certified, Network
ing Essentials, FDD, HDD, CD-Rom, DVD, HP Printer certified
Operating Systems: Mac OSX Panther thru Snow Leopard, Windows 2000, NT Workstat
ion, NT Server, NT Enterprise, Windows Vista, Windows XP, Linux Red hat, Sanos,
Knoppix, Windows Server 2003( Data Center Edition & Enterprise). Server 2008 AST
, Southware, HP Unix, Solaris

04/09- Present Network Admin, Image Consultant, Level II Tech PC and Mac C
Short term contracts: Nuestra Communidad, TJX, Mother
Caroline, IBM, Millennium Pharmaceuticals, Boston Medical Center , First Student
* Creating users and passwords in active directory and Casper
* Track-it, Seibel Ears ticketing system used while onsite
* Desktop Migration
* Deploy images for Lenovo hardware with Symantec Ghost Win PXE server
* Created virtual windows environments using Apple hardware.
* Troubleshoot software issues via the telephone and follow up via email
* Mac desktop, laptop, X server hardware upgrades/ Software installs
10/08- 04/09 Aspect Medical Systems, Inc Norwood Ma
Level II System Support Specialist
* Create user accounts in Windows active directory and Mac OS'
* Setting up and configuring Mac desktops and Laptops
* Create Virtual Machines Virtual Environments in Windows and Mac settings
* Used Casper to create Iphone accounts and manage them on network
* Used Casper to deploy images in Winclone boot camp over the network.
* Configure new hardware and create ghost images
* Troubleshoot VPN accounts and VPN tunneling
* Track user software usage and physical hardware inventory
* Troubleshoot user issues via phone and email logging information in Track-It
* Create blackberry user accounts on BES server

6/08- 9/08 Dedham Medical Center - Dedham, Ma

Software Specialist/Helpdesk, Desktop support
* IDX support setting up new account, resetting passwords
* Manage helpdesk inventory ticketing through Track-It
* Triage calls remote desktop support with off site clients
* Image desktop PC's for deployment
* Install and configure network printers
4/08- 6/08 American Student Association - Boston, Ma
Network Administration /Application support
* Development and coordination of medium projects created sub folders in Active
Directory for new departments and department mergers.
* Setup and create new user accounts on system network and exchange server for e
mail. Also deleting and salvaging accounts of users that were no longer with or
* On call 24 hr support for server updates large data bath processing
* Desktop user services support Win XP, Windows Vista, and Linux Enterprise
* Enterprise Server environment managed over 200 servers
2/07- 4/08 CBE Technologies - Boston, Ma
Network Administration /Application support/ Client Point
of Contact
* Built clones of back up mirror servers for off site clients and disaster recov
ery. Casper Winclone deployment of system images and maintenance for Apple user
* Performed OSX server Mac x server hardware administrative duties including ac
count creation, deletion, and database maintenance.
* Laptop workbench repair including Macbooks and PC laptops
* Windows server clustering Kaseya monitoring application failover resources man
agement. Load balancing clustering in an e-commerce environment over multiple se
rvers pay pal and shopping cart features.
* Perform M.S. Exchange administrative duties including account creation, deleti
on, and database maintenance.
* 24 hour on call Dell/ HP server repair Installing motherboards, hard disks, ra
id arrays, & software installs
* Gave onsite tech support to customers providing prompt IT solutions for such c
* Created, responded, updated and closed tickets in such programs as Axapta, Sei
bel, and Ears (Remedy).
* Manage Microsoft network services including DNS & WINS TCP/IP networking and n
etwork hardware
* Respond to server alerts and Notifications on a rotating basis
* Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, an
d in-person requests for assistance from users experiencing problems with hardwa
re, software, networking, and other computer-related technologies
* *Teleatlas, Barrington Capital, Mariner Group, Morley Fund, Zoll Medical, the
Society of Jesus, and Mayo Clinical Labs. *
2/06- 1/07 Romulous Corp. - Boston, Ma
Lead Desktop Support Engineer
* Installed setup wireless network setting up access points throughout the lease
d office space
* Configured new hardware for field workers (Macs, PC laptops, PDA, & tablets)
* Installed and setup new and existing network printers
* Triage phone calls giving telephone and email support creating and distributin
g tickets to other technicians.
* Manage software and hardware inventory routine computer moves, swaps and upgra
des (Used trackit software to maintain PC and Windows inventory and Casper for A
pple hardware)
* In person face to face support in the event phone call was escalated
6/05- 12/05 Boston Public Health Commission - Boston, Ma
Lead Desktop Support Engineer
* Installed and trouble shoot hardware/software for PC, Mac, PDA, Blackberry pho
nes and tablets
* Provided technical support for 600 end users via email and phone (average of 5
tickets per day)
* Desktop support for priority users with special needs department heads, scient
ist and lad technician
* Installed and maintained network copiers and printers working with vendors if
* Monitored and deployed anti virus software
* On call and available 24 hrs
* Symantec image ghosting and deployment of new computers
* Telephone and email support for end users keeping track of tickets in Q.
* Manage software and hardware inventory routine computer moves, swaps and upgra
1/05- 4-05 Raytheon - Sudbury, Ma
Data Administrator
* Resolved online contract management
* Developed in house data base integration with web based applications
* Database entry and editing MS SQL server.
* Query database for information on special projects
* Pulling data from oracle databases using SQL
7/98- 12/04 Bay Micro - Norwood, Ma
PC Administration /Application support
* Provided technical support and network design/review assistance, at all levels
, to Field Systems Engineers, Network Consultants, customers and resellers, in r
eference to configuration, implementation and problem diagnosis of enterprise ne
tworking products, including: Cisco WAN routers (3000/5000/6000/8000 series), fi
rewalls, L2/L3 switches, wireless Access Points and gateways, multifunctional se
rvers, etc.
* Provide design, topology and configuration analysis of new and existing custom
er networks.
* Replicate customer networks in a lab environment, duplicating and analyzing cu
stomer-related problems with the use of diagnostics tools, and documenting resul
ts for submission to Escalation team for further analysis.
* HP Unix server Solaris trouble shooting (GUI)
* TCP/IP networking and network hardware troubleshooting
7/03- 12/04 Herb Chambers Toyota - Boston, Ma
Web Developer
* Manage & Update Website daily with new inventory and specials
* Web/ HTML/Java/ Flash Programming.
* Sales & Consulting with internet online customers
* Manage/Direct Web team to increase sales
2/02- 5/03 Dish Network - Woburn, Ma
Satellite Technician
* Wireless networking specialist
* Pay Per View troubleshooting and support for Moto DAC 6000 GUI
* American & International programming IPTV setup with Hughes set top box
* Internet satellite communication
* In home networking CAS configuration for commercial installs and multi panel s
2/00-12/01 Elderhostel - Boston, Ma
Webmaster/ internet/intranet specialist
* Manage Internet/Intranet System for non-profit organization
* Designed and updated system pages
* Responsible for meeting the intranet/internet needs of different departments
* Worked as part of a four member web team
* Webmaster responsibilities within the web team included drawing story-boards
* Drew templates and Boards for WebPages
6/98-1/99 Boston City Hall MIS Department - Boston, Ma
Helpdesk Intern
* Assisted with Trouble Shooting and repair of computers install video cards and
sound cards
* Responsible for Software/Hardware Installation of all computer used within net
* Manned help desk support telephone line created tickets providing email suppor
2/97- 11/99 Mass Telecomm Council - Boston, Ma
* Update/upgrade existing web pages with in internet and intranet
* Orchestrated and reshaped different programs online for training and presentat
* Create story boards for new web pages and present them to department heads for
intranet use

2005 University Massachusetts, Boston, Boston, Ma
Major: BA Management in Technology
2002 Lincoln Tech Institute, Boston, Ma
PS Support Technician/Windows Certified
MCSE Certified
A+ Certified, C+ Certified
1999-2003 Wentworth Institute of Technology, Boston, Ma
Major: Computer Science -Unfinished
Associates Degree - MIS
HTML, Help Desk Manager's Certification (HDM)
Certified Help Desk Manager (CHDM)
PC Tech support Certified
Dell Certified
HP Printer certified, Lenovo certified
Help Desk Manager's Certification (HDM)
Certified Help Desk Manager (CHDM)
PC Tech support Certified, Dell Certified
HP Printer certified
Lenovo certified