Robert L.

Graham
8813 Michael's Lane
Broadview Heights, OH 44147
H 440-237-5495
C 484-331-4381
rg18063e@westpost.net
CAREER SUMMARY
Dynamic Global Quality and Lean Business Systems Leader with
outstanding planning, organizational, leadership and
communications skills. Provides vision and business planning to
effectively manage quality and lean business systems for both
domestic and internationally based production facilities,
resulting in world class product quality and service. TQM, Lean,
and Quality Management Systems expert with vast manufacturing
and production process experience. Motivator, educator, and
manager with a winning record of product and process excellence
and cost reduction achievement through the implementation of
precise performance metrics, and management effectiveness,
comprised of standardization, consistency, sound judgment, and
accountability to internal manufacturing and support processes.
Specific expertise in the following:
* Quality Systems and Documentation
* Team Leadership
* Value Stream Mapping
* Leadership Development
* Six Sigma Black Belt
* Exceptional Interpersonal Skills
* ISO 9000 and 14001 / QS 9000 / TS 16949
* Excellent Communicator / Presentation Skills
* Coach / Trainer
* MS Office, Stat Graphics, Mini Tab, Visio
* Change Management
* cGMP
PROFESSIONAL EXPERIENCE
Ferro Corp., Electronic Material Services Division,
Independence, OH
2008 - 2009
Develops, manufactures, and markets high-purity powders, pastes,
and tapes for electronic applications.
Global Lean Leader
Reported to the Division Global Operations Director. Coordinated
the development, implementation, and improvement activities for
Lean initiative for the entire division including nine
manufacturing sites in North America, Asia, and Europe.
* Chaired the Lean Steering Team and Lean Leads Team.
* Led the development, training, and implementation of the Lean
management systems across nine global manufacturing sites.
* Developed and delivered all Lean training modules and coaching
to support cultural transformation of the division to Toyota
Production System (TPS) type Lean Manufacturing system.
* Implemented practices that enhanced organizational learning and
best practice sharing across the division including all
manufacturing sites.
* Coached manufacturing site Lean Leads through Value Stream
Mapping and Project Identification and Management. Annual savings
of $2.2 million cost savings was achieved in FY09.
Air Products and Chemicals Inc., Allentown, PA
2000 - 2008
Electronic Chemicals Division (ECD)
Serves customers in industrial, energy, technology, and
healthcare markets worldwide with a unique portfolio of
atmospheric gases, process, specialty gases, performance
materials, and equipment and services.
Continuous Improvement (C.I) Organizational Champion / Quality
Systems Manager
Responsible for Lean/Six Sigma (LSS) program and quality and
environmental systems across all three strategic business units
and five manufacturing organizations.
* Chaired the Division Continuous Improvement Team and Quality
Council.
* Led the development and implementation of QS9000, TS16949,
ISO9000:2000 Quality Systems and ISO14001 Environmental
Management Systems.
* Coached manufacturing site managers, LSS champions and Lean/Six
Belts through project management resulting in annual savings of
$2.6 million hard reduced costs achieved in FY07.
* Coordinated product fulfillment strategy project, and shared
the processes; resulted in an annualized savings of $750,000 for
one plant requiring the coordination of 24 event teams.
* Trained all levels of the organization in quality systems,
environmental systems, and C.I. process, Lean / Six Sigma tools
such as 5S, Kaizen, Mistake Proofing, Cause and Effect, Flow and
skills needed to achieve organizational productivity goals.
* Direct facilitation and leadership for multiple rapid improvement
teams for value streams and extended value streams improvement at both
plant and corporate level.

BMAT Division, BWAY Corp., Cincinnati, OH

1999 - 2000
Leading producer of rigid metal containers.
Division Director of Quality and Training
Reported to the president of the division. Managed all quality
and training activities for this metal decorating organization.
Had oversight responsibility for both quality and training for
four facilities, 350-person division.
* Led development / implementation of process control systems
across the division for press and pre-press departments resulting
in productivity improvements and improved quality. Cycle times
for all new products and first pass acceptance for new product
metrics were significantly improved.
* Coordinated development of quick change over process based on
SMED.
* Led development of FMEA and quality plans for three new product
lines.
* Developed training programs for all levels of plant employees
for four manufacturing facilities within the division.
Excel Paralubes (JV-Conoco/Pennzoil), Westlake, LA
1995 - 1999
Base oil manufacture. Tier II supplier to the automotive
industry.
Quality Systems Manager
Reported to the joint venture manager for this Greenfield-base
oil-manufacturing facility. Member of the Excel Paralubes
management team. The team was responsible for strategic direction
of the joint venture.
* Ensured that a QS9000 compliant quality system was developed
and implemented and brought a customer-focus culture to the
organization.
* Led the design, implementation, and continuous improvement
efforts of all business processes including the strategic product
planning process in a matrix organization.
* Coached organization through the successful pioneering of
QS9000 certification efforts.
* Developed / delivered training programs including SPC, problem
resolution, management planning, team building, team
facilitation, cause and effect, and project management.
* Coached team leads and teams to support high performing teams
across functional lines.
Pennzoil Company, Penreco Division, Karns City, PA
1983 - 1995
Specialty petro-chemical manufacturer. Reported to the plant
manager.
ISO 9000 Coordinator
1993 - 1995
Coached / facilitated the activities required for ISO 9002
certification and integration of F&DA cGMP and
OSHA 1910 Process Safety Management requirements and EPA
regulations.
Laboratory/Quality Control Supervisor
1983 - 1993
Supervised 13 lab technicians and six chemists for all quality
inspection necessary for manufacturing,
shipping, and customer support for five petro-chemical product
lines and EPA environmental regulations.
* Acted as lead instructor for SPC, cGMP (F&DA Requirements),
ISO 9002 and TQM training for the entire plant.
EDUCATION
Master of Business Administration
Dual Concentration: Human Resource & Operations Management
Bachelor of Science, Business/Finance
Bachelor of Science, Chemistry
University of Pittsburgh, Pittsburgh, PA
CERTIFICATIONS & TRAINING
* ASQ Certified Six Sigma Black Belt (SSBB), Toronto, 2004
* ASQ Certified Manager of Quality and Organizational Excellence
(CMQ & OR), Lake Charles, LA, 1998
* ASQ Certified Quality Auditor (CQA), Pittsburgh, PA, 1994
* ASQ Certified Quality Engineer (CQE), Pittsburgh, PA, 1993
* ASQ Lean Manufacturing Training, Toronto, 2004
* Air Products Certifications 5S, Process & Manufacturing Kaizen,
Mistake Proofing, Flow, Six Sigma, Allentown, PA, 2004 - 2007
* ISO9000:2000 Transition Auditor Training, BVQI, Houston, TX,
2004
* Supply Management Program for Managers, Accenture Supply Chain
Academy, 2004
* TS16949 Implementation and Auditor Transition Training, BSI
Columbus, OH, 2003
* Statistical Productivity Consultants, Advanced Statistics for
the Process Industries, Tempe, AZ, 1997 - 1998
* QS9000 Lead Assessor Training and Certification, Stat-A-Matrix,
Dallas, TX, 1994
* ISO 9900 Lead Auditor Training, International Register of
Certified Auditors (IRCA), Cleveland, OH, 1994
* cGMP Training, Addison, NJ, 1992
PROFESSIONAL AFFILIATIONS
Past President - ASQ Southwest Louisiana Chapter
Assessor - SW Louisiana Quality Award (Modeled after Baldridge
Award)