QUALIFICATIONS:

Seasoned administrator with over 20 years of diverse business background

Strong managerial and supervisory experiences
Successful mentoring abilities for newly promoted management team members
Accomplished personnel trainer
Adept at customer service procedures
Initiative, independent and a results-driven approach towards effective problem
-solving
Proficient in MS Office, Word, Excel, PowerPoint
Familiar with QuickBooks
Able to learn new procedures quickly and increase level of responsibility
Trained and experienced Facilities Security Officer
Military service in United States Army; served in USA, Germany, Egypt
Notary Public
SELECTED ACHIEVEMENTS:
Performed all corporate Human Resource duties for a staff of up to 50 employees,
including updating all corporate policies in accordance to legal changes and be
st practice procedures; mentoring newly promoted management team members; perfor
ming personnel activities including interviewing, counseling, and maintaining al
l personnel records.
Maintained and monitored employee benefit packages for best value and fit for al
l employees ensuring reasonable rates and accessibility, as well as ensuring emp
loyee understanding of each benefit.
Mediated employee disputes assisting in and ensuring equitable solutions for all
parties.
Managed all daily operations of Data Systems department including maintaining an
d monitoring production schedules for seven software programmers, two customer s
ervices representatives, two hardware specialists and 2 clerical personnel.
Evaluated department policies to determine strong points and weaknesses and stre
amlined operations that eliminated wasted activities and increased productivity
by 25%.
Communicated to staff all changes and updates in company and industry policies a
nd regulations and assisted in their understanding to ensure the quality level o
f the department.
Adapted quickly to changes in industry regulations and guidelines, evaluated the
effects of those changes and redesigned or redefined existing procedures to ref
lect the changes.
Addressed personnel issues, re-evaluated current procedures and created new proc
edures with reasonable timeframes, which were approved by senior management and
enacted immediately.
Trained existing and new employees on industrial security procedures.
Maintained up-to-date security procedures following DSS guidelines.
Maintained all document control procedures.
Investigated all security violation in accordance with DSS guidelines and compan
y policies.
Volunteered as a docent to assist, explain and discuss displayed items to increa
se knowledge and understanding creating a pleasurable experience for visitors.
Trained existing and new personnel on software, underwriting procedures and requ
irements, customer service and quality assurance.
Created an underwriting department, which became a full service merchant service
s approval program and resulted in an increase in revenue of more than 40% and i
ncreased retention of sales representatives and merchants.
Worked with distressed merchants to clarify changes and research discrepancies i
n their accounts to their satisfactions significantly increasing merchant retent
ions.
Advised sales representatives on documentation and presentation methods to assis
t in accurately completing applications thereby reducing processing time and sig
nificantly increasing approval rates.
Served as liaison between outside sales representatives, regional managers, corp
orate departments and support companies. Result: Increased and maintained line
s of communication while reducing redundancy and increased the retention of sale
s representatives and customers.
Developed programming guidelines that eliminated multiple input of information i
ncreasing production by 20% while decreasing errors.
EXPERIENCE:
PINE DESIGN ENGINEERING SERVICES COMPANY, INC., St. Petersburg, FL (2000-Current
)-Human Resources Manager/Facilities Security Officer/Facilities Maintenance Man
ager
MONEY TRANSFER SYSTEM, INC., Clearwater, FL (1992-1999)-Special Projects Coordin
ator/Regional Sales Manager/Director of Underwriting/Customer Services
JOHN B. DECOSMO, III D.O., St. Petersburg, FL (1991-1992)-Billing Clerk
TULANE MEDICAL SCHOOL, Data Systems Department, New Orleans, LA (1988-1991)-Offi
ce Manage/Administrative Assistant
PAN AMERICAN LIFE INSURANCE COMPANY, New Orleans, LA (1980-1987)-Lead ASO Clerk
UNITED STATES ARMY (1985-1992)-Administrative Specialist/Chemical Specialist
EDUCATION:
St. Petersburg College, Management and Organizational Leadership B.A.S. in proc
ess
St. Petersburg Junior College, A.A.-Business Administration
University of New Orleans, Marketing/Management course work
Tulane University, Management course work