Sonya Hardisky

675 Orchard Ave Apt 5

Pittsburgh Pa, 15202
724-944-0523
sh6a2d88@westpost.net
PROFFESSIONAL EXPERIENCE
American Eagle Outfitters Pittsburgh, PA: January 2010 - June 2010
QUALITY ASSURANCE ANALYST-LEAD (Independent Consultant)
Responsibilities testing www.AE.com
**Created and executed test cases along with test data and documented results fo
r all testing phases (functional, integration, regression, and system testing)
**Wrote Test Plans for three key projects
**Lead QA Analyst for the most critical testing on the website (checkout)
**Tracked operating logs to identify and report program processing errors
**Verified that projects adhered to their business requirements and complied wit
h user acceptance guidelines
**Worked with developers to locate and report problems in upgraded code before i
t deployed to production
**Organized test results to provide project managers with detailed descriptions
of complications found when testing
**Kept quality assurance method documentations up to date
**Main QA contact for American Eagle's mobile vendor to ensure the site was comp
atible with mobile devices
**Communicated with external venders to arrange stress testing for 2010 upgrade
project
Direct Energy Business Pittsburgh, PA: October 2007 - January 2010
PRICING ANALYST
Contributions to Direct Energy in addition to Pricing Analyst position
Quality Assurance:
**Tested and provided feedback for six major software upgrades
**Member of the Integration Testing Team during merger with Strategic Energy, LL
C
**Created test plans for pricing of a new energy products to enter a new market
**Participated in multiple user acceptance testing projects
**Trained entire Pricing department when upgraded software was implemented
**Collaborated in design of user interface for new pricing functionality introdu
ced to Retail Pricing
Cross trained as a Data Analyst allowing me to perform all steps on a pricing re
quest:
**Reviewed electric accounts to correct any errors in the data that prevented th
e accounts from being priced
**Interrogated and interpreted data to determine any missing key data elements n
eeded for pricing
**Anticipated an account's yearly electricity load based on partial data
**Profiled new accounts, accounts with gaps in data, and accounts with under a y
ear of usage
**Ran queries in Microsoft Access to identify and correct data validation failur
es
Cross trained with the Contract Processing Group to assist whenever need:
**Verified prices and adjusted margins on signed contracts to ensure minimum mar
gins were met
**Reviewed signed contracts and did a final check of information prior to entry
into the billing system
Actions performed as a Pricing Analyst:
**Provided valuable feedback to help improve the efficiency of the pricing syste
ms, processes, and procedures
**Researched and resolved problems with accounts to ensure accuracy of data bein
g priced
**Communicated with the Sales team on a daily basis in order to solve pricing is
sues
**Priority Pricing Analyst for states of: Texas, California and Illinois
**Trained new Pricing employees
**Kept Retail Pricing processes documentation current, accurate, and up to date
**Prioritized pricing requests via e-mail in the absence of the Pricing manager
**Produced pricing and contract documents to the Sales team in a timely manner
EDUCATION
Clarion University of Pennsylvania, Clarion, PA
Bachelor of Science, May 2007
Majors:
Mathematics
Industrial Mathematics (concentration in finance)
Overall GPA: 3.2/4.0