KEVIN FARRELL

245 Atlantic Ave # 1

Long Branch., NJ 07740
Phone: 732-413-0326
E-mail: kf6a43ae@westpost.net
OBJECTIVE: To secure a challenging position in project management and sales tha
t will allow me to utilize and develop my skills while contributing to the growt
h and development of the company.
EDUCATION: Chubb Institute, Jersey City, NJ
AvTech Institute of Tech - Microsoft Office Suite 2003
Diploma: Technical Support, March 1987
Certificate Weichert Real Estate School
TECHNICAL
KNOWLEDGE: Hardware: IBM desktops, IBM ThinkPad, Sony Vaio Notebooks.
HP LaserJet printers, A
cer Laptops, Toshiba laptops.
Intel Ethernet NIC card
s. Ethernet &Token Ring topologies.
Software: Novell NetWare 411. Windows 3.X,
Windows NT, Windows
95/98/2000. Lotus Notes
, Norton Anti-virus, Office 95/97
Landesk, Internet Explor
er 5.0, Netscape 4.7, McAfee Virus
Scan,
Completed Real Estate co
urse and have the basic knowledge
Of Real Estate transacti
ons and the laws of Real Estate.
EXPERIENCE:

11/30 - Present Vonage Corporation

Account Management/Retention

* Team member for the Accounts Management Dept.

* Handle all incoming calls regarding cancellations of accounts thru Avaya and I
nteract.
* Troubleshoot and resolve problems in a timely manner according to company poli
cy.
* Work with CCA and Interact applications as well as outside web sites to gather
information.
* Use Internal Knowledge base to gather customer information as well as a tracke
r application to log accounts.
* Top 10% of saves and customer satisfaction on my team.
4/09 - 08/10
The US Census Bureau
Census Enumerator
* Use the HTC Field Data Collection unit for the collection of address
* Mapping for the US Government's 2010 Census.
1998 - 2007 The Children's Place, Secaucus NJ
Project Manager (New Store Operations
* Manage a team of 4 direct reports supporting over 1,500 stores worldwide. (The
Children's Place Stores along with the 400 newly acquired Disney Stores.
* Purchased all of the hardware for the entire store chains.
* Organized and maintained multi million dollar invoices.
* Hired and managed all outside contractors for all electrical installations.
* Managed bidding process for the selection of all vendors.
* Install and manage start -up operations for all new stores hardware throughout
the United States, Canada and Puerto Rico.
* Responsible for setting up a new Distribution Center in Ontario California. Re
ceived promotion and relocated to take on additional responsibilities for the or
ganization.
* Managed weekly real estate store opening schedule and making daily changes eff
ecting the construction start and finish times for all stores.
1997-1998
Manhattan Associates Consulting Group
Computer Technician Lead
* Installed software for a major retrofit project for the Home Depot Chain throu
ghout the United States.
* Met deadlines under rigid time constraints

1994-1997 Jersey Printing Company

* Print Layout Manager for Premiere and New York Magazines.
* Worked directly with the directors of both magazines to ensure
The layout of the magazine was always of high quality and that
The rigid time lines were always met to support these publications.
1991-1994 Carnival Cruise Lines
* Inside sales associated for a major time share company.
* Re-sale Manager supervising a team of 10 to persuade
Consumers to keep their existing vacation packages.

UNITED STATES AIR FORCE

Administration Specialist, Sgt.

References furnished upon request.