Heather Leigh Frankle

1150 W. Chicago Street, Chandler, AZ, 85224,

(214)690-0013, hf637f92@westpost.net
Objective
When I found your ad on the internet, I couldn't help noticing how well your req
uirements align with my experience, education, skills, and background. I am look
ing forward to the opportunity to bring my skills to your company and earn advan
cement through on-the-job performance.
Profile
Motivated, personable individual with a proven track record as a successful lead
er and team builder. Creative problem solver. Analytical in making decisions b
ased on weighing all options. Talent for quickly mastering technology. Well-ver
sed in Microsoft Office Suite including Excel, Word, PowerPoint, MS Outlook. St
rong written and verbal communicator. Diplomatic and tactful with professionals
and non-professionals at all levels. Accustomed to handling sensitive, confident
ial records. Demonstrated history of producing accurate, timely reports.
Flexible and versatile - able to maintain a sense of humor under pressure. Poise
d and competent with demonstrated ability to easily transcend cultural differenc
es. Thrives in deadline-driven environments. Assertive, hard-working, team playe
r.
Skills Summary
* Customer Service
* Front-Office Operations
* Written Correspondence
* General Office Skills
* Excellent people skills
* Computer Literate
* Scheduling
* Accounting/Bookkeeping
* Marketing & Sales
* Planning/ Budgeting
Professional Experience
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
* Managed front-desk operations and provided impeccable customer service:
* Greeted customers, telephone calls/in-person visits.
* Explained contract terms to patrons.
* Evaluated and resolved participants' issues according to company policy.
* Implemented marketing plan for business:
* Managed and sold new class fitness passes and renewals.
* Created special promotions, assisted in the planning of Center events (triathl
on, speedometer race, and others).
* Scheduled swim classes, ensuring participants were enrolled in the correct cla
ss based on specific criteria.
* Created advertising and marketing materials:
* Including banners/posters.
* Created PowerPoint presentations.
* Distributed advertising and marketing materials.
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
* Maintained customer installation schedule.
* Maintained the schedule for the masseuses, trainers, and staff.
* Prepared inventory report and ordered product as needed.
* Completed shop payroll and entered into corporate system.
* Responsible for mass reporting of inclement weather issues and closings to pat
rons and staff.
* Prepared and submitted maintenance orders for broken equipment.
OPERATIONAL SKILLS
* Manage all aspects of day-to-day front desk operations:
* Opened/closed facility.
* Finances: Received cash/check payments, processed credit card transactions, re
conciled payments in accordance with daily sales reports.
* Tour Recreation Center with potential patrons to highlight amenities and avail
able services.
* Issued and monitored the sale of locker keys to members.
Employment History
A BETTER INSULATION - ARLINGTON, TX
Scheduler, 2008 to May 2010
TCU RECREATION CENTER - FORT WORTH, TX
Faculty Receptionist, January 2007 to December 2007
PAPPADEAUX SEAFOOD GRILL - DALLAS, TX
Hostess, September 2003 to April 2004
SUPERCUTS - FRISCO, TX
Receptionist, July 2002 to September 2003
Education
COLLIN COUNTY COMMUNITY COLLEGE - FRISCO, TX
TEXAS CHRISTIAN UNIVERSITY - FORT WORTH, TX
Community Service
DELTA GAMMA SORORITY
Member - 2004 to Present
KINDERFROGS - FORT WORTH, TX
Volunteer - September 2004 to March 2005
PRESBYTERIAN HOSPITAL OF PLANO - PLANO, TX
Summer Volunteer - June 1998 to August 2003
References available upon request.