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Dorothy Ferrante

2358 SW Import Dr
Port St Lucie, FL 34953
772-785-7374
df6d22cc@westpost.net
Objective To obtain a position where I can use my computer and clerical skills t
o build a secure future of employment.
Professional Skills * Microsoft Office
* Microsoft Windows
* dBase III
* Lotus 1-2-3
* WordPerfect 5.1/6.1 * Filing/Editing
* Typing (55+ wpm)
* Office Procedures
* Telephone Skills
* Customer Service Skills * Accounting
* Business Math
* Business English
* Management Skills
* Bilingual Spanish
Education Legal Secretary Program - North American College
High School - GED
Employment Skills * Developed ability to work in a fast-paced atmosphere
* Maintained excellent customer relations and developed customer rapport
* Diplomatically resolved customers complaints on as-needed basis
* Accurately calculated and made daily deposits of up to $20,000
* Ability to follow instructions well and make decisions with no supervision
* Maintained all record-keeping procedures without error
* Effectively developed telephone communication skills
* Consistently kept all accounts at a 96% current status
Employment History

Server / Hostess, Arturo's Mexican Fo


od Restaurant and Lounge 08/07-08/09
* Wait on tables
* Take payment
* Seat customers
* Make mixed drinks
Accounts Receivable Clerk, Best Western Grand Canyon Squire Inn
* Compile Daily Accounts Receivable Reports
* Responsible for Daily Payment Application of Accounts Receivable
* Maintain orderly files for both Paid and Unpaid Accounts
* Handle any research related to customer billing
* Reconcile Accounts Receivable on a Monthly Basis 10/06 - 08/07
Hotel and Restaurant Manager, Grand Canyon Inn-Valle, AZ
* Manage Hotel Reservations and Gift Shop
* Manage Hotel Restaurant and Kitchen
* Compile all daily reports for Hotel , Restaurant , Hotel Gift Shop ; and Gas S
tation
* Cashier Hostess for Hotel Restaurant when needed
* Check in all Tour Busses and Make sure they had meal vouchers
* Close Restaurant , Gift Shop ; and Hotel at end of shift 01/06 - 10-06
Telemarketer, Virgin Mobile
* Help customers with any problems related to Phone operation
* Take all information needed to update customer file
* Walk customer through programming of Telephone
* Sell new equipment needed for updating customer telephone 10-05 - 01-06
Accounts Receivable Clerk, Grand Canyon Airlines
* Compose Daily Deposit of all Revenue Checks Received
* Invoice for 4 Companies
* Maintain files for 4 Companies
* Complete Bank Rec's for 4 Companies
* Reconcile Accounts for 4 Companies
* Confirm all Vendors in Current Status for all 4 Companies 06/05 -10/05
Accounting Manager - The Grand Hotel , Grand Canyon AZ
* Worked as Accounts Payable Clerk and Accounts Receivable Clerk
* Paid all invoices for all Vendor Services
* Ensured Accounts Receivable Assistant invoiced all Vendor correctly
* Complete Daily Deposit for Hotel Revenue
* Audited all Departments in-house Banks
* Worked on Financial Reports at End of Month 10/04 - 06/05
Accounts Payable Clerk - Best Western Squire Inn , Grand Canyon
* Match all Invoices to correct Company PO's
* Enter all invoices to system and pay all bill in timely manner
* Review all invoice statements and make sure all invoice have been paid
* Issue payment checks then file all paid invoice with back-up
* Call any Vendors in Past Due Status to review Statement
* Print and Scan all End of Month Reports 06/03 - 10-04

Professional References
John Dillon - Grand Canyon Airlines
928 380 2633
Tori Cox - Best Western Squire Inn
928 638 2681
Henry Martinez - Arturo's Restaurant
602 525 2943
Gregg Brian - General Manager Squire Inn
928 638 2681

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