THOMAS J.

MALOSKIE
11690 Gabriel Lane, Bentonville, Arkansas 72712 a [M] (479) 685-9600 a tm6d9914@
westpost.net

SENIOR LEADERSHIP: MERCHANDISE & MARKET RESEARCH

Retail & CPG Industry
Strategic, energetic leader in multi-million dollar enterprises; optimize growth
and performance and realize exceptional profits and savings. Keys to success in
surpassing targets, managing high-level relationships, and bolstering brand vis
ibility include intense focus for maintaining a healthy bottom-line and ensuring
customer satisfaction, coupled with strong negotiation skills to set priorities
.
a Specialize in continuous improvement across multiple channels: retail, catalog
, e-commerce, direct mail, online auctions, and TV media.
a Work among cross-functional entities to create and increase productivity and e
fficiency.
a Meet challenging deadlines and budgets in rapidly evolving systems, priorities
, and circumstances.
a Coach and motivate unified, high-performing teams.
a Apply good customer services practices using industry research and insights.
a Define transformational plans for troubled operations, failing systems, and li
mited resources.
a Demonstrate expertise in customer satisfaction, operational establishment, fin
ancial oversight, product sourcing, and project management, among other areas cr
itical to the success of merchandising.
a Grow start-up companies from the ground up to achieve profitability and public
renown.
ADDITIONAL AREAS OF EXPERTISE
Merchandising a Operations a Sales a Strategic Planning a Marketing a Research &
Insights a Sales Performance Monitoring
Pricing Negotiations a Vendor Management a P&L Management a Relationship Buildin
g a Customer Loyalty a Growth Initiatives
Inventory Management a Team Building & Leadership a Strategic Sourcing a Domesti
c & International Merchandising & Operations
Priority Setting a New Category Development a New Client Management a Opportunit
y Identification a Problem Solving

SUMMARY OF PROFESSIONAL EXPERIENCE

Identified underserved sectors and drove efforts to build strategic marketing pl
atforms from scratch, including a detailed framework to engage target audiences
and propel future growth in the segment. Orchestrated business penetration effor
ts by guiding dynamic teams. Developed and launched customized research programs
. Led productive negotiations with 3rd party research partners to maximize use a
nd analysis of business studies and situations. Drove both qualitative and quant
itative research programs in support of executive teams, buyers, and consumer pa
ckaged goods (CPG) companies. Planned and managed online auction strategies.
Spearheaded sales, merchandising, product procurement, marketing, and research e
fforts serving as Project Lead to enable firms to launch an E-commerce strategy.
Consulted on brick and mortar/E-commerce retail initiatives. Introduced numerou
s online services to the market. Oversaw all areas of domestic and international
sourcing, online services pricing, promotions, site content and design. Directe
d merchandising and operations for high growth categories. Produced product cata
logs. Provided leadership to ~100 employees and ensured optimal performance of a
customer service/membership call center operation.
WORK HISTORY
SAMaS CLUB / WAL-MART STORES, INC. a Bentonville, Arizona a 2002 a" Present
Custom Research Manager (2006 a" Present)
a Catapulted survey panel membership base from ~40,000 to over 260,000 people. T
he highly engaged group provided valuable response times and information to supp
ort future market planning efforts.
a Empowered the company with improved and cost/time efficient insights by identi
fying, contracting, and centralizing resources of various supplier research init
iatives.
Divisional Auction Manager (2002 a" 2006)
a Enhanced visibility of products and promotions across multiple categories in s
upport of new auction initiative by creating processes and forging relationship
with all merchants at various levels, including in-club operations associates.
a Facilitated the creation of an aexita strategy for distressed liability produc
ts and fixtures by establishing new internal accounting procedures and developin
g a centralized, rock-solid drop ship program.

THOMAS MALOSKIE a tm6d9914@westpost.net a PAGE TWO

WORK HISTORY
(Continued from previous page)
ESCALATE INC. a Redwood Shores, California a 1999 a" 2002
Director, Merchandising / Sales / Commerce Operations
a Strengthened high-level client relationships for this E-commerce software and
hosting company. Accounts included Friedmanas Jewelry stores, Williamas Sonoma,
WWE, and New Line Video/WB.
a Transformed current retail operations into a self managed online drop ship ser
vice.
CENDANT CORPORATION a" ONLINE, Catalog Retail Membership Organization, Trumbull,
Connecticut a 1982 a" 1999
Director of Merchandising and Operations / Domestic and international (1994 a" 1
999)
a Played a pivotal role in the success of e-Commerce initiatives by contributing
to the successful development and launch of the companyas online services such
as Netmarket, Shopper's Advantage, and branded websites.
a Facilitated the establishment of virtual inventory of products by partnering w
ith 2,200+ drop ship vendors and diverters using the companyas proprietary logis
tics systems.
a Delivered significant impact to Catalog/Direct Mail programs, specifically hig
h growth categories (accounting for 65% of all the business) by managing every p
hase of merchandising and operations.
a Led production of over 17 million catalogs a year, including planning out prod
uct trends and procurement up to 12 months.
a Managed high-level clients including American Express, Citibank, and others.
Additional roles with Cendant Corporation included Director of Merchandising. De
tails on request.
EDUCATION
B.S. Business Management (Emphasis on Computer Programming), University of Conne
cticut