Ray Batchelor

10255 Worthington Manor Suwanee, GA 30024

Cellular 678-425-7840 Web www.linkedin.com/in/raybatchelor rb7013b0@westpost.net
Summary
Positive, results-driven, and innovative individual with proven success in balan
cing operational efficiencies and business growth with client satisfaction, offe
ring over 19 years' experience in management of world-class organizations in the
managed care industry. Take pride in ability to effectively combine corporate o
bjectives and values with personal and professional goals and work ethics. Emplo
y proactive management and strong leadership techniques to generate accomplishme
nt-driven workplace environment, resulting in employee loyalty and customer sati
sfaction at all levels. Expertise includes strategic planning, recruitment, trai
ning, staff development and field oversight.
Areas of Expertise
* Decisive Leadership
* Coaching
* Sales and Client Retention
* Strategic Planning
* Managed Care
* Consumer Directed Health Care
* Wellness and Disease Management
* Ancillary Products (Dental, Life, Disability)

Experience Highlights
UnitedHealthcare of Georgia, Atlanta, GA 2001 to 2009
Vice President, Key Accounts Sales and Account Management
Strategic leader of the Key Accounts Sales, Account Management, and Sales Suppor
t Teams in Georgia. Responsible for over 250,000 health plan members (Fully-Insu
red, ASO, and TPA); Monitored local market conditions to develop and implement n
ew sales and retention strategies, and service initiatives to meet customer need
s; Coached, developed and mentored team members, to drive their professional dev
elopment and annual objective attainment; Developed strong relationships with ma
trix partners (underwriting, implementation, customer service, product, ancillar
y) to improve sales, retention, and loss ratios; Led roll out of United Advantag
e broker tiering program to improve broker/consultant relationships and service
delivery; Implemented product innovation initiatives to drive improved sales per
formance and customer satisfaction; Designed and executed aggressive strategic s
ales plans.
*Grew Health Plan membership (ASO, Fully-Insured and TPA) by over 100%.
*Improved claims loss ratio of Fully-Insured business block by over 10%, and imp
roved client persistency by over 20%.
*Implemented innovative sales/marketing programs designed to increase sales and
market share, enhance employee relations, and improve customer service and suppo
rt
*Increased major accounts, improved relationships with key business partners (br
okers and consultants), spearheaded customer growth and retention initiatives, a
nd developed winning sales and account management teams that exceeded objectives
.

UnitedHealthcare of North Carolina, Charlotte, NC 1998 to 2001

Director, Key Accounts Sales
Strategic leader of the Key Accounts Sales and Sales support teams in North Caro
lina. Managed 5 sales offices across North Carolina. Consistently delivered hi
gh annual growth in a highly-competitive health insurance market. Coach, traine
d and mentored sales team to drive sales success. Led product innovation initia
tives, which included the design, pricing, and implementation of new products an
d plan designs. Developed strategic and tactical marketing plans. Set sales go
als and analyzed opportunities to grow market share and increase visibility.
*Built market share in all business segments (ASO and Fully-Insured)
*Built sales force, increased major accounts, improved relations with key busine
ss partners (brokers/consultants), spearheaded customer growth initiatives, and
developed sales branches
*National Sales Director of the Year (2000)
Cigna Healthcare of South Carolina, Charleston, SC 1997 to 1998
Vice President, Sales and Account Management
Strategic leader of the Middle Market Sales and Account Management teams in Sout
h Carolina. Developed strategic and tactical marketing plans for the integratio
n of Cigna and Healthsource's operations in South Carolina. Set sales goals and
analyzed opportunities to grow market share and increase visibility of combined
company's. Led Integration training of Healthsource and Cigna Sales and Accoun
t Management teams in South Carolina.
Healthsource-Provident, Charlotte, NC 1991 to 1997
Sales Director
Strategic leader of the Middle Market Sales team in Western North Carolina. Coa
ch, trained and mentored sales team on all aspects of the Group Insurance Indust
ry. Developed and implemented new product and benefit plan designs. Led integr
ation of Provident and Healthsource sales teams following Healthsource's acquisi
tion of Provident. Developed and executed aggressive strategic business plans a
nd growth initiatives.
Prudential Insurance Company, Ft. Lauderdale, Fla 1986 to 1991
Group Manager
Education
Bachelor of Science, Public Relations and Marketing 1986
Florida Southern College, Lakeland, Fla
Professioanal Designation
HIAA: Managed Healthcare Professional Designation