DOUGLAS E.

SITTER
1022 Dayton Drive * Lantana, TX 76226 * 806.752.2004* ds78cb54@westpost.net
SALES* BUSINESS DEVELOPMENT
Critical thinker with a strategic business focus and proven results in new marke
t development, team building/training, relationship management and sales. Result
s-oriented, structured planner. Accomplished resource manager; effective in mana
ging budgets, timelines and efforts for aggressive return on investment. Open-mi
nded, supportive and empowering team leader. Skilled facilitator and trainer wit
h expertise in developing and leveraging others' talents and strengths to grow t
he business. Investigative, analytical problem solver. Sales leader with a team
spirit, a competitive nature and a passion for success.
* * *
* PROFESSIONAL EXPERIENCE
HUMANA HEALTH & FINANCIAL INSURANCE, Dallas, TX 2010-present
Career Agent
Sell Medicare approved products (Advantage & Supplements) to eligible Medicare m
embers (disabled and/or over 65), plus health and financial products to all indi
viduals
* Certification in Medicare product sales
* Licensed in Property & Casualty insurance, and Health & Life insurance

DENT WIZARD INTERNATIONAL, Bridgeton, MO 2001-2009; 1995-2000

Played a leadership role in facilitating growth of the world's leading paintless
dent removal company from 21 employees and limited regional operations to 970 e
mployees and worldwide operations generating $250 million in annual revenue.
District Sales Manager (North Texas) 2008-2009
Led a team of 40 employees (3 direct report managers) to 6 millio
n dollars revenue...143% over projected revenue goal. Generated these results by
creating a strategic business plan that focused on right sizing manpower, incre
asing revenue by acquiring new accounts, launching new services, and producing e
ffective communication & tracking methods.
Corporate Sales Trainer (Director of Training and Development) 2001-2007
Recalled by COO to develop and implement training program incorporating best bus
iness practices for managers and technicians, with the goal of elevating product
knowledge, professionalism and sales performance standards. Provide an array of
tools and resources to position individuals for personal and business success,
especially in terms of quality and customer satisfaction. Facilitate consistent,
on-mission, on-message corporate communications to internal and external custom
ers.
Other Sales Achievements:
* Tasked to enhance relationship with strategic alliance partner comprising 300
multi-brand auto dealerships nationwide, developed "preferred vendor" presentati
on that proved instrumental in raising account penetration 18% in 2005 alone
* Facilitated major account development and sales through high-impact joint eve
nts with business partners at conventions and trade shows, including NADA.
Training Achievements:
* Rebuilt the sales team after corporate repurchase of franchise operations to r
educe turnover and raise the standard of performance, particularly with major ac
counts.
* Created and produced an industry-leading, best business practices training pro
gram that has significantly impacted organizational development, competitive pos
ition and bottom-line results.
* Authored scripts; engaged professional actors and oversaw production of a high
ly regarded sales training video.
* Orchestrated national rollout of a comprehensive, multidimensional sales/opera
tions training program to over 800 employees nationwide.
* Developed and definitively strengthened the skill levels of managers and techn
icians by providing a wealth of tools and resources focusing on operational lead
ership, business development, relationship management, sales and conflict manage
ment.
* Translated best business practices for German workforce and achieved significa
nt reduction in turnover upon implementation in Europe (30% in the U.K. alone).
* Initiated standard orientation process for new hires.
* Implemented monthly training newsletter to reinforce concentrated training eff
orts and provide a venue for discussing common issues and concerns.
* Enhance management performance by meeting regularly with regional managers to
assess challenges, develop goal attainment strategies and leverage results.
* Developed structure and purpose for Technician Council, converting former "gri
evance committee" into fully functioning professional group with defined mission
statement and customer focus. This group now tests new ideas and technologies,
has delivered significant quality and customer service enhancements, and boasts
98% (voluntary) attendance.
* Conceived and currently facilitate "Sales Manager Think Tank," monthly confere
nce-call forum providing loosely affiliated sales managers a sense of connection
and access to shared tools, resources and expertise.
* Developed 5 technicians for management promotions.
Communications Achievements:
* Led continuous, effective change initiatives driven by 3 leadership teams in 6
years.
District Manager 1999-2000; Sales Manager, 1995-1998
Initially managed Wilmington and Raleigh, NC, markets based on direct sales to (
and aggressively expanding volume within) automotive dealerships, body shops, us
ed car lots and car rental agencies. Subsequently penetrated 4 new markets in ex
panded territory comprising Nashville, Memphis, Chattanooga and Knoxville. Recru
ited, hired, coached, mentored and terminated technicians.
* Opened new market with 3 technicians and led double-digit sales growth to $1.2
million within 2 years, enough to support 12 technicians.
* Doubled first territory's revenue in 3 years; managed 5 technicians.
CLEAR CHANNEL, Nashville, TN 2000-2001
Sales Representative
Sold radio advertising opportunities to local, regional and national accounts.
* Won "New Business Award" based on highest sales first quarter; on track to del
iver potential $1 million in advertising revenue (and $100,000 in annual commiss
ion income), by year-end.
* Managed Pepsi, Coors and Budweiser accounts.
* PROFESSIONAL TRAINING & EDUCATION
Certified Training Instructor, Achieve Global Leadership and Development Curricu
lum
M. B. A., Webster University, anticipated January 2011
B. S., Communications, Southern Illinois University-Carbondale
Licensed in Property & Casualty insurance, and Health & Life insurance