VICKI L.

CROUCH
CAREER HIGHLIGHTS
** 20 years of administrative experience
** 8 years back office banking
** Extensive customer/volunteer interaction
** Extensive knowledge of Microsoft Windows based programs
** Organizational and problem resolution skills
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT / PROGRAM REGISTRAR
November 2007 to December 2008
Girl Scouts in the Heart of Pennsylvania (GSHPA), Harrisburg, PA
Responsible for processing membership records.
Responsible for processing Girl program registrations.
Responsible for processing volunteer training registrations.
Provided professional customer/ volunteer services.
Provided back up support with database implementation and set up. (Imis, E-Cou
ncil)
Served as a Floater in the support to various departments:
Product Sales: Implementation of new bank processing for all volunteers.
Finance Department: Summer Camp deposits, batch balancing.
Fund Development: Donor Record Management, integration of 4 councils.
Receptionist: Customer relations, fielding volunteer concerns.
Supported the Chief Operating Officer: Data Collection in support to membershi
p goals and coverage, developed spreadsheets and created database for statistics
.
ADMINISTRATIVE ASSISTANT / PORTFOLIO ADMINISTRATOR II
July 2001 to September 2007
NewAlliance Bank / New Haven Savings Bank, New Haven, CT
Responsible for assisting in underwriting, documentation and maintaining the i
ntegrity of Commercial Real Estate (CRE), Credit Desk (small business) and Comme
rcial (C&I) Loans. Reported and complied with all Bank and Federal compliance r
egulations.
Used appropriate software: Client Vision, Rembrandt and Baker Hill.
Online services used: UCC filings and Concord, Secretary of the State filings.
Designed and maintained reports for the commercial lending department.
Provided leadership for all internal and external audits done on the credit fi
les, while tracking all legal documentation in accordance with Bank compliance r
egulations.
Created and updated all loan credit files, including but not limited to filing
, file creation and updating customer contact information in database.
Executed all aspects of reporting and tracking for Sales Incentive Programs.
Supported multiple levels of management including Assistant Vice Presidents, F
irst Vice Presidents, and Senior Vice Presidents with administrative needs.
Maintained and generated a monthly lender goal and compliance spreadsheet.
Assisted the Business Development and Cash Management Departments.
Calculated and generated the monthly incentive program for the Business Develo
pment Team.
Performed all other duties as requested by various upper management levels.
Led a Retail Services project for Risk Management. Created the report format t
hat verifies and connects all areas of exposure within the Bank. The aspect was
to compare our Vendor SAS 70 report to the effected departments of risk managem
ent and internal compliance. We were able to eliminate future issues with this S
AS 70 report due to our attention to detail.
I was given high written and verbal regards for leadership on a project well do
ne by senior management.
PAYMENT PROCESSOR
May 2000 to July 2001
NewAlliance Bank / New Haven Savings Bank, New Haven, CT
Responsible for posting the Commercial Loan transaction items of loan payments
, advances and paydowns.
Used bank issued programs Client Vision software and the VIP teller software t
o post all transactions to the loan system.
Balanced and proofed all departmental posting work for non-posted daily items,
including daily balancing and correcting of work in the General Ledger accounts
.
Performed support in all monthly mailings for commercial loan billing statemen
ts.
Provided telephone support in answering daily customer calls regarding; billin
g, project advance, and loan paydowns.
Maintained and kept current with correspondence and filing of all loan documen
tation to comply with the banks compliance regulations.
ASSISTANT SUPERVISOR
January 1999 to May 2000
Fleet Bank, Hartford, CT
ACH Delete & Reversal Department (direct deposit single line item changes made a
fter file was submitted to bank). Daily duties included:
Balancing of each shifts turnover stats, and Infopac reports.
Collection of statistics from Schedule Control, and Autofax for the daily cond
ition report.
Processing work on the PEP+ System. All work received via fax.
Contact with customers on as needed basis via a recorded phone line, to protec
t the customers' detailed verbal information.
Any and all customer research needed for the ACH area.
Training of all new incoming staff, regardless of shift assignment.
EDUCATION
Merced Junior College
Merced, CA
Associates Degree (A.A.) General Studies
Certificate Commercial and Graphic Arts
**Eager and willing to learn anything new
VOLUNTEER ACTIVITIES
York Adventist Jr. Academy, York, PA
March 2009 to June 2010
Responsible for researching and implementation of fundraising ideas.
Responsible for processing weekly newsletter "The Note"
Responsible for processing Box Tops for education, Campbell soup labels.
Provided Substitute / Aid teaching for Preschool and grades 7-9 classrooms.
Provided support and guidance to 8th grade class "hot lunch" program.
Co-Editor and Graphic Designer for Yearbook 2009.
Designed and Created Yearbook for class of 2010 (April - May 2010)
Girl Scouts Connecticut Trails Council, North Haven, CT
November 2000 - March 2007 seasonal only
Provided support in Fall Product Sale & Cookie Sale Reconciliation.
Balanced troop and service unit reports.
Data entry of orders into spreadsheets for final order to vendors.
Balanced troop and service unit monies.
Prepared bank deposits.