MAURICE F.

MULLEN
Phone: (904) 221-4236 | Email: mm3f0360@westpost.net
Address: 246 Melissa Ray Dr., Jacksonville, FL 32225

SUMMARY OF QUALIFICATIONS
Experienced and highly qualified Transportation & Maintenance Manager with over
30 years of success in all aspects of the Automotive Industry. ASE Certified Tec
hnician and MACS Air Conditioning Certified. Solid organizational, communication
, and team building skills. Adept at developing maintenance strategies to mainta
in quality while controlling costs to meet corporate guidelines and objectives.
Currently seeking a position as Automotive Service Manager or Transportation Mai
ntenance Manager, bringing several areas of strength and qualifications as follo
ws:

* Transportation/Logistics
* Project Management
* Budgeting/Procurement
* Inventory Control
* Quality Assurance
* Emission Testing

* Maintenance Management
* Process Improvement
* Preventive Maintenance
* Staff/Customer Safety
* Fleet Coordination
* Regulatory Compliance

* Environmental Management Employee Supervision

* Team Building
* Strategic Planning
* Cost Reduction
* Vendor Relations

PROFESSIONAL PROFILE
ESS Support Services Tengiz, Kazakhstan
2006 - Present
Senior Transportation Maintenance Manager
- Responsible for developing maintenance strategies to maintain the TCO Fleet su
pporting field operations while coordinating a national workforce to assume mana
gement duties.
- Controls maintenance costs, creates onsite training to improve technician skil
ls, evaluates fleet requirements, and submits specifications to client for repla
cements.
- Manages all aspects of an equipment maintenance operation with a workforce of
heavy & light duty mechanics, service bay mechanics, welders, tire techs, body &
paint techs, expediters, laborers and administrative personnel.
- Schedules jobs, equipment requirements, personnel requirements, and supervises
staff while preparing and recording necessary data to maintain logbooks and com
plete reports.
- Prepares prospective project bids and proposals for all assigned operations, a
ssists in preparation of annual budgets for areas of responsibility, and assists
in the specification of new equipment to be purchased.
- Provides assistance in shop development, monitors CMMS to ensure quality/accur
acy of data, and makes inventory stocking recommendations to the Procurement Dep
artment.
- Routinely performs Behavioral Based Safety observations; shop, field, and vehi
cle inspections; and are required to attend various components of technical, dev
elopmental and safety training.
RM Asia (HK) Ltd. Herat, Afghanistan
2005 - 2006
Site Manager
- Oversaw a full service regional maintenance operation to support the Afghanist
an National Army as contracted by the U.S. Army mission while training host coun
try nationals on how to operate a depot maintenance facility to support operatio
ns.
- Maintained local vendor list and relationships for materials necessary to main
tain fleet in support of mission requirements.
Burns & Roe Services Corporation Guantanamo Bay, Cuba
2004 - 2005
Project Manager, NEX Autoport Service Center
- Supervised the startup operation of a retail automotive repair facility to sup
port the residents of the U.S. Naval Base in Guantanamo Bay, Cuba.
- Employed and trained staff of third country nationals in the maintenance and r
epair processes necessary to maintain vehicles to U.S. standards.
- Maintained inventory, performed billing and reporting, and procured parts.

MAURICE F. MULLEN PAGE 2

PROFESSIONAL PROFILE (Continued)
Raytheon Technical Services Company Tengiz, Kazakhstan
2002 - 2004
Fleet Operations Manager, Bus Operations & Maintenance
- Managed a Bus Operations and Maintenance Facility to support oil field operati
ons for Chevron Oil, responsible for training a national workforce of 32 technic
ians and supervising 128 drivers of buses carrying an average of 135,000 passeng
ers monthly.
- Successfully combined Bus Operations and Maintenance sections for a more cohes
ive workforce and efficient operation, as well as implemented a Drivers Safety P
rogram to improve employee and customer safety throughout the entire operation.
- Revised a preventive maintenance program to provide for the increased service
requirement of the fleet.
Raytheon Range Systems Engineering Kwajalien Atoll, Marshall Islands
2000 - 2002
Supervisor, Central Motor Pool
- Directed daily operations of a Central Motor Pool, Production Control and Lice
nsing Department on an Army Facility comprised of a diverse fleet of Heavy Equip
ment, automobiles and cranes covering 11 islands.
- Managed a diverse staff of employees including six dispatchers and eighteen dr
ivers.
- Supervised and trained 114 authorized sub-pools in the proper maintenance and
reporting procedures required to meet contract requirements and the directives o
f the U.S. Army.
- Evaluated and planned scheduled maintenance schedules for the entire fleet.
- Managed public conveyance system to support the transportation needs of base o
perations and the residents of the islands.
Holmes Tuttle Ford Tucson, AZ
1987 - 2000
Used Vehicle Reconditioning Manager
- Developed and adapted processes that effectively met and exceeded customer exp
ectations. Provided vital information to sales department concerning various veh
icles.
- Supervised and educated eleven technicians in processes and procedures that me
t a monthly volume of 520 units with a reconditioning time average of seventy tw
o ours.
- Designed and administered a 30 day/2000 mile warranty program for pre-owned ve
hicles.
- Managed all aspects of reconditioning cost and control to maximize sales profi
ts.
- Headed efforts to adhere to state emission control inspection requirements res
ulting in recognition by the state for a perfect record from 1996 to 1999.
Assistant Service Manager
- Controlled hiring processes involving the service department. Evaluated employ
ee performance. Coordinated all training courses for employees. Interacted with
customers and insured satisfaction on all levels.
- Aided in development of a Quality Care Department that provided warranty servi
ce to new vehicle owners which resulted in an increase in customer satisfaction
and acknowledgement for the dealership with the Presidents Award for Customer Sa
tisfaction in 1989, 1990 and 1992.
- Conceptualized and implemented a new customer orientation seminar which increa
sed customer satisfaction and retention significantly.
- Provided technical management for employees including 45 Technicians and 8 Ser
vice Advisors.
TRAINING & CERTIFICATIONS
* ASE Certified Technician
* MACS Air Conditioning Certified
* Ford Warranty Administration
* Employee and Customer Relations
* 8.2 Liter Fuel Pincher Detroit Diesel Repair and Maintenance
* 7.3 Liter Navistar Repair and Maintenance
* Caterpillar Diesel Engine Repair and Maintenance
* Bendix Brake System Repair and Service
* EEC-IV System Repair and Maintenance