____________________SUMMARY____________________

20___ years experience in planning, organization development, and general and ad

ministrative management. Recognized team building, mentoring and leadership skil
ls. Experienced in facilitating change in a workforce to support reengineering i
nitiatives and meet organizational operating, financial and quality objectives.
Ability to write and implement efficient work schedules, policies, programs and
procedures. Demonstrated talent for recruiting, interviewing, hiring, directing
and supervising staff.
____________________AREAS OF EXPERTISE____________________
Fast-tracked employee communications by ensuring transparency through regular pr
ogress updates. Set expectations for staff to aim towards a smooth transition. S
uccessfully managed client accounts and support, ensuring proper and effective h
andling of requests, as well as problem resolution and customer service issues.
* Reorganized records and files, sending obsolete files to off-site storage to i
mprove office space utilization.
* Managed all aspects of customer relationship management on a daily basis, whic
h resulted in increased customer retention levels.
* A significant accomplishment that produced quantifiable results.
* Another accomplishment, achievement, award or promotion.
____________________EXPERIENCE____________________
20xx to Present - Logistic Clerk
Woodland Job Corp Center, Laurel , MD
Communicated with customers, employees, and other individuals to disseminate and
explain information. Operated office machines, such as photocopier, telecopier,
and personal computer. Computed, recorded, and proofread data and other informa
tion, such as records and reports.
* Received, opened, and unpacked cartons and crates of merchandise and checked i
nvoice against items received
* Took inventory and examined merchandise to identify items to be reordered and
replenished
* Requisitioned merchandise from supplier based on available space, merchandise
on hand, customer demand, and advertised specials
* Stamped, attached, and changed price tags on merchandise, referring to price l
ist
* Stocked storage areas and displays with new and transferred merchandise
2007 to 2008 - Record Clerk
Woodstock Jobcorp Center, Woodstock, MD
Sorted and classified information, according to content, purpose, user criteria,
and chronological, alphabetical, and numerical order. Located and retrieved fil
es upon request from authorized users. Removed and destroyed out dated materials
in accordance with file maintenance schedules and legal requirements. Inspected
and examined materials and filed for accuracy, legibility, and damage. Assigned
and recorded and stamped identification numbers and codes to index materials fo
r filing. Scanned and read incoming materials to determine filing order and loca
tion. Placed materials into storage receptacles, such as file cabinets, boxes, b
ins, and drawers, according to classification and identification information.
* Operated office machines, such as photocopier, telecopier, and personal comput
er
* Completed and mailed bills, contracts, policies, invoices, and checks
* Computed, recorded, and proofread data and other information, such as records
and reports
2007 to 2007 - Residential Advisor
Woodland Job Corp Center, Laurel, MD
Advised counselees to assist them in developing their educational and vocational
objectives. Advised counselees to assist them in understanding and overcoming p
ersonal and social problems. Collected and evaluated information about counselee
s' abilities, interests, and personality characteristics, using records, tests,
and interviews. Compiled and studied occupational, educational, and economic inf
ormation to assist counselees in making and carrying out vocational and educatio
nal objectives. Interpreted program regulations and benefit requirements and ass
isted counselees in obtaining needed supportive services. Referred qualified cou
nselees to employer and employment service for placement.
* Referred qualified counselees to employer and employment service for placement
* Conducted follow-up interviewed with counselees and maintained case records
* Established and maintained relationships with employers and personnel from sup
portive service agencies to develop opportunities for counselees
* Planned and conducted orientation programs and group conferences to promote ad
justment of individuals to new life experiences
* Addressed community groups and faculty members to explain counseling services
2006 to 2007 - Assistant Front End Manager
Giant Food , Oxonhill, MD
Directed and supervised employees engaged in sales, inventory-taking, reconcilin
g cash receipts, and performing specific service such as pumping gasoline for cu
stomers. Planned and prepared work schedules and assigned employees to specific
duties. Hired, trained, and evaluated personnel in sales and marketing establish
ment. Prepared sales and inventory reports for management and budget departments
. Kept records pertaining to purchases, sales, and requisitions. Prepared rental
and lease agreement, specifying charges and payment procedures, for use of mach
inery, tools, and other such items. Inventoried stock and reorders when inventor
ies drop to specified level.
* Supervised and coordinated activities of workers engaged in customer service a
ctivities
* Observed and evaluated workers' performance
* Trained and instructed employees
* Hired and discharged workers
* Communicated with other departments and management to resolve problems and exp
edite work
* Interpreted and communicated work procedures and company policies to staff
* Helped workers in resolving problems and completing work
* Reviewed and checked work of subordinates such as reports, recorded, and appli
cations for accuracy and content, and corrected errors
* Prepared, maintained, and submitted reports and records, such as budgets and o
perational and personnel reports
* Planned and developed improved procedures
* Requisitioned and purchased supplies
2005 to 2006 - Supervisor
Greyhound , Washington, Dc
Monitored compliance with health and fire regulations regarding food preparation
and serving and building maintenance in lodging and dining facility. Coordinate
d assignments of cooking personnel to ensure economical use of food and timely p
reparation. Organized and directed worker training programs, resolved personnel
problems, hired new staff, and evaluated employee performance in dining and lodg
ing facilities. Planned menus and food utilization based on anticipated number o
f guests, nutritional value, palatability, popularity, and costs. Monitored food
preparation and methods, size of portions, and garnishing and presentation of f
ood to ensure food is prepared and presented in accepted manner. Investigated an
d resolved complaints regarding food quality, service, and accommodations.
* Tested cooked food by tasting and smelling to ensure palatability and flavor c
onformity
* Kept records required by government agencies regarding sanitation and regardin
g food subsidies where indicated
* Established and enforced nutrition standards for dining establishment based on
accepted industry standards
* Reviewed menus and analyzed recipes to determine labor and overhead costs, and
 assigned prices to menu items
* Monitored budget, payroll records, and reviewed financial transactions to ensu
re expenditures were authorized and budgeted
____________________EDUCATION____________________
1981 - H.S. Diploma
West Philadelphia, Philadelphia, PA
2014 - Bachelor of Arts
University of MD University College, Adelphi, MD
GPA: 2.0
1982
Medic School of Fort HOOD Texas, Fort HOOD
Certificate
____________________ADDITIONAL SKILLS____________________
* Office Management
* Oral Communication
* vocacy
* Leadership/Supervision
* Problem Solving
* Public Relations
* Planning