JAMES PONTRELLI

836 North Eastland Street, Elmhurst, Illinois, 60126 (630) 833-1451 jp7b3ad8@wes
tpost.net

SUMMARY OF QUALIFICATIONS
- Adept customer service team member and manager focused on building con
fident relationships with clients and colleagues.
- Successful in becoming skilled at a range of roles and responsibilitie
s within large and small organizations.
- Experienced in training and motivating associates to meet and exceed o
bjectives.
- Frequently recognized for customer service excellence by peers and cus
tomers.

PROFESSIONAL EXPERIENCE
SALES FLOOR TEAM MEMBER
Target Corporation

* Accomplished in a variety of customer service positions for this globa

l retailer, providing a comprehensive perspective on sales activity and inventor
y movement.
* Frequent receipt of excellence awards and accolades based on customer
and peer feedback.
* Trained new associates and cross trained interdepartmental team member
s.
* Provided exceptional customer care and individual problem-solving thro
ugh phone and sales floor contact.
* Contributed as reliable and observant team member to increase performa
nce and productivity.

OFFICE SUPERVISOR
ILC Enterprises
* Managed a general office of six employees.
* Responsible for accounts payable/receivable, office correspondence, an
d office staff supervision.
* Successfully cross trained and retrained employees to value their role
s and achieve individual and company goals.
* Developed and oversaw production incentive programs.
* Instituted and led weekly customer service training sessions.

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James Pontrelli Resume Page 2

CUSTOMER SERVICE REPRESENTATIVE

CFM Harris Systems, Inc.
* Managed order processing for a fireplace manufacturer, from order subm
ission through delivery.
* Responded to customer inquiries in a timely manner with thorough updat
es and information.
* Maintained relationships with repeat and long-term retail customers.
* Emphasized personalized care and service to guarantee customer satisfa
ction.

WARRANTY CLAIM TECHNICIAN

Patten Industries, Inc.
* Processed claims for a warranty fulfillment vendor servicing internati
onal equipment manufacturer Caterpillar.
* Efficiently researched, evaluated, and completed equipment claims.
* Maintained relationships with client dealerships and provided educatio
n and feedback on claim procedure best practices.
* Monitored and logged stock and defective part inventories.

DEPARTMENTAL SUPERVISOR
United Parcel Service, Inc.
* Managed package processing, internal workflow, and team efficiency for
Packaging Department of 10 people.
* Trained new employees and cross trained colleagues on floor procedures
and efficiency.
* Emphasized team environment to work as a unit and achieve department g
oals.
ELMHURST COLLEGE, Elmhurst, IL
- Bachelor of Science in Business Management
- Additional coursework in Human Resource Management, Finance, Accounting, and
Economics.