Jake Stephens

348 West 2660 North

Lehi, Utah 84043
Telephone: (801) 864-7639
js7b728c@westpost.net
Network Support Engineer
Ignited customer focused Technical professional with affirmed troubleshooting an
d support abilities. A Demonstrated ability to resolve issues quickly and in a
determined well documented way.
SKILLS*KNOWLEDGE*ABILITIES
Customer Service focused Desktop, Laptop, Printers Assist users with application
s
CompTia A+ Certified Windows Vista, XP, 2000 Windows Server 2003, 2000
Network Administration PC & Server Builds Microsoft Office
User Account Management Local and Network Backups Active Directory
WSUS Virtual PC & Virtual Server Mac OSX
Professional Experience
Business Network Support Engineer, Netgear, South Jordan, Utah 2008-Present
* Ipsec and SSL VPN Gateway to Gateway and Client to Gateway Configurations.
* QoS, ToS, DiffServ, DSCP, CoS
* DMZ, Custom Firewall rules, Port Forwarding, Port Triggering
* Remote Management, Telnet, CLI(Command Line Interface)
* Routers, Switches & Hubs (Unmanaged, Managed, L2/L3 and Smart Switches) Gigabi
t, fast Ethernet, modules and power-over-Ethernet
* Wireless Products (Access points & antennas, Adapters)
* Vlans, Trunking/LAG(Link Aggregate Group), Tagging or Untagging ports
* TFTP, CLI and Web based Firmware updates.
* IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP, Remote Desktop
* Network Attached Storage Devices advanced configurations and troubleshooting A
ctive Directory folder permissions, Samba, MacOSX and Time Machine.
*
Custom Check Specialist/IT Backup, Harland Clarke, Salt Lake City, Utah 2005-200
8
* Setup, imaged, and troubleshot computers live and over the network.
* Created IT Tickets and worked within proper channels to get issues resolved.
* Strengthened employee's knowledge by training them in team meetings and throug
h Center and team presentations.
Assistant Manger/Lead Tech, PC Club Computers, Inc., Murray, Utah 2003-2005
* Officiated in the training and oversight of new employees.
* Evaluated new processes to improve productivity and increase revenue.
* Building Troubleshooting and repair of Laptop and Desktop Computers
* Triage and troubleshoot hardware issues (printer, faxes, copiers etc)
Onsite and in shop Technician, CompUSA, Salt Lake City, Utah 2000-2003
* Worked as a part of the Field Service team with government contracts and vendo
r specific contracts.
* Onsite and in store troubleshooting and repair in and out of warranty.
* Documentation of service and communications with the customer.
* HP Computer and Laserjet printer certified 2001
* Apple Onsite and Instore Technician
* Refurbished computers.
Education
*Associate of applied science Degree in Multimedia and Computer Graphic Design,
Utah Career College.
*Course focus in Network Engineering program at Salt Lake Community College.
*Bachelors degree in Networking and Telecommunications. University of Phoenix.
Currently working on.