Summary of Experience

a 23 years experience in being able to quickly adapt and be functional to new te

chnology in diverse service environments
a 13 years experience managing and supervising up to 150 employees including Cal
l Center in various industries.
a On & Off-site instructor experience of software, standard and proprietary, in
Spanish and English in diverse service environments
a Experience in project management, maintaining critical timelines, site and emp
loyee oversight, data management, analysis and service deliverables
a Extensive experience in creating and documenting company requirements from pro
cedures to testing environments in various industries.
a Language facility in Spanish, Polish, and Portuguese

Professional Experience
MARKETING ADVISORS INC, CA 3/2004 to 6/2009
Accounting Manager/Project Analyst/Property Management
Accounting Professional with an IT background offered skills in clerical, admini
strative, project scheduling and management functions as well as accounting qual
ifications in diverse business environments. Independent worker with minimal sup
ervision, report and meet with the President of the Corporation on a bi-monthly
basis. Assisted property managers with resident affairs and regulations includin
g HUD; managed payroll functions for three properties. Created quarterly partner
ship reports and distributions for properties where applicable. Maintained a bud
get for three properties and the office totaling one million dollars and kept ex
pense figures consistently under budget. Maintained positive relations with vend
ors for all properties. Experienced in A/P, month-end closing statement prepara
tion, journal entry, G\L maintenance, payroll, invoicing, billing, bank reconcil
iation, and accurate financial and records management and reporting. Software wo
rked with Adobe Acrobat, ADP PC payroll, SAGE MAS 90, FRX, Quicken and Quick boo
ks.
JANICE COLBY, REALTOR(R), GRI 01/2004 to 01/2007
Licensed Real Estate Executive Assistant
Primary function was to execute a wide range of functions including but not limi
ted to real estate functions, secretarial and administrative. The objective was
to help the employer organize, build and grow her multi-million dollar business.
This was accomplished by:
a Assisting with managing the employeras time
a Organizing the business administratively
a Sustaining and servicing the current client base
Created tracking systems and processes. Assisted with managing, organizing and i
dentifying aAa, aBa and aCa clients in database; Managed workflow including mail
, correspondence, and telephone calls, determining priorities, preparing respons
es, and/or referring appropriately. Managed the Client Appreciation Program (CAP
). Tracked all CAP information and entered the data in the spreadsheet.
Maintained the data input on the Referrals By Design website; Contacted clients
via phone calls behind the monthly CAP mailing program to ensure receipt and not
e comments. Assisted the employer/agent in reaching all goals outlined. Assisted
in maintaining and organizing daily schedule through time blocking and reverse
scheduling techniques. Tracked and filed all records of expenditures as incurred
and put into an Excel Spreadsheet. Reviewed and summarized miscellaneous report
s and documents; prepared background documents as necessary. Implemented any nee
ded marketing programs.
HALINA ZBIERAJEWSKI
PAGE TWO
Established and maintained a consistent follow-up program with the A+ client bas
e. Compiled data and prepare reports, presentations or recommendations. Handled
details of a highly confidential and critical nature when necessary. Collected a
nd prepared information for employeras use in discussions/meetings with clients.
Acted independently to determine methods and procedures on new assignments. Ass
isted with calendar including making travel arrangements. Ordered and maintained
office supplies and equipment, including supplies for entertaining clients.
Advanced proficiency with MS Office Suite applications and numerous other softwa
re applications. Ability to communicate effectively both orally and in writing w
ith minimum supervision. Competency to plan and prioritize work activities effec
tively with accuracy and thoroughness with a commitment to excellence in deliver
ing products and services. Ability to hold self and others accountable in meetin
g deadlines and commitments while maintaining a high degree of confidentiality a
nd professionalism in all aspects of the job, including displaying courtesy and
sensitivity in all contacts and managing difficult client situations effectively
.
ABM INDUSTRIES, San Francisco, CA 10/2000 to 8/2003
Senior Manager/Desk Top Services Manager
Established vendor relations. Developed statements of work including the Enterpr
ise Help Desk and national dispatch program. Facilitated a master agreement sig
n-off. Senior Manager responsibilities for a staff of 12 Notes Administrators,
Notes Developers and Call Center personnel for corporate facilities management f
irm with 7 divisions incorporating engineering, facilities, security, building s
ystems, etc.. Managed 20 Notes servers as well as interfaces among the various d
ata environments and Notes within an environment that included complex databases
such as a National Service Center with over 300 data entry operators handling h
undreds of customer issues daily such as Notrix transfers, NT hooks, JDE connect
ors, Informix pumps, etc.
Supervised the corporation's web site development for customers. Accountable for
staffing the business unit, evaluating employee performance, setting employee g
oals and monitoring productivity progress. Created and managed budgets for group
expenses and authorized expenditures for necessary equipment, training and othe
r business needs. Considered business proposals and evaluate alternative soluti
ons.
a Created a Call Center Operations manual and established an after hours support
program.
a Managed company-wide project that impacted over 3000 users whose components in
cluded upgrading from Notes version 4.6 to R5 and migrating from a Windows NT pl
atform for the Domino servers to an AS/400 platform. Implemented scheduled maint
enance procedures for these servers.
System Engineer/Application Specialist (6/1999 a" 10/2000)
Implemented testing procedures, and documentation for the companyas Y2K solution
, moving the entire company to thin client technology (Citrix). Setup a testing
lab, established test criteria and the lab environment. Received requests for ne
w applications to be tested. Ran applications through the testing process, which
included rigorous load balancing. Wrote scripts and performed registry hacks as
needed in order for the applications to run in the Citrix environment on NT and
Windows 2000.
Trained engineers on how to handle support calls using Citrix technology. Admini
stered users and servers in the company domain with a server farm that consisted
of over 20 Windows Terminal Server Edition servers. Provided tier two support f
or problem calls. Moved over 15 applications into the production environment.
HALINA ZBIERAJEWSKI
PAGE THREE
RYNO TECHNOLOGY, INC., Benicia, CA 9/1998 a" 6/1999
Network Administrator
Provided network administration for this IT contracting company and all internal
support in a mixed Novell, 95, NT, NT-TSE, and thin client environment includin
g maintaining and enhancing servers, applications and hardware. Primary Novell
environment consisted of a network made up of six servers and 60 nodes, includin
g remote access users. Diagnosed all system-related problems to maintain optimu
m speed, performance, and reliability. Created and maintained all necessary doc
umentation for the various operational departments.
a Managed a Remote Outsource Network for a client company including all system u
pdates and documentation.
a Oversaw the conversion of a non-compliant Y2K phone system to compliant phone,
ACD and voice mail system.
FEDERAL RESERVE BANK OF SAN FRANCISCO 2/1995 a" 8/1998
Network Analyst
Key team member serving 450 users in a mixed Novell, 95, NT and mainframe enviro
nment providing first and second level support to end users and other LAN Admini
stration staff within a Novell network that consisted of a network made up of th
ree servers and 360 nodes, including remote access users. Ensured the maintenanc
e of the inventory of all hardware and software including the tracking of fixed
assets. Ensured compliance with the Bankas security requirements.
a Consolidated four separate operations servers into one primary server. Projec
t lead for the conversion from a Token Ring environment to Ethernet. This invol
ved working closely with back office and hardware technicians, extensive evening
and after hours efforts to ensure that the user environment was minimally impac
ted.
a Migrated existing servers and Network Operation system environment from Novell
3.12 to Intranetware 4.11.
a Provided installation, maintenance, and enhancement for a Notes Server with ov
er a hundred users.
MORRISON KNUDSEN CORPORATION, San Francisco, CA 6/1989 a" 8/1994
Analyst III - User Support
Provided maintenance and enhancement of a 2-server, 120-node office microcompute
r Banyan network. Supported remote site projects as well as WAN administration w
ith the Cleveland office and remote area users. Performed routine software audit
s on the network as well as on stand-alone units. On-site scheduler for proposal
uses and remote project offices. Maintained the inventory of computer related
equipment including the tracking of fixed assets.
a Created and continually enforced departmental standards, which led to the prod
uction of complete departmental documentation for internal and external uses.
Computer Specialist/LAN Administrator (Florida DOT I-95 Reconstruction & HOV Pro
ject)
Administered a one-server, 50-node Novell network. Installed and modified softwa
re, trouble shot all system related operations and produced complete system docu
mentation. Led educational courses for office personnel in various software pac
kages ranging from basic operations to Lotus. Assisted cost engineer in the pro
duction aspects of his responsibilities in scheduling and progress reporting. C
orrelated information for the Operations Center and produced a monthly progress
report with a desktop publisher. Produced all graphics that were needed for man
agerial meetings.

HALINA ZBIERAJEWSKI
PAGE FOUR
MEDTRONIC INC., Latin American Division, Deerfield Beach, FL 3/1987 a" 5/1989
System Administrator
Responsible for the microcomputer Novell network consisting of one server and 40
 nodes network in the Head office for bio-medical supplier. Trained end-users o
n any new procedures and evaluated end-user progress. Maintained upgrades to ex
isting software. Created and tested Disaster Recovery procedures. Installed an
d maintained Accounts Payable for the division for a specific time period.
Responsibility was expanded to all Latin American offices and included travel to
Medtronic facilities in Argentina, Brazil, Mexico, and Venezuela to install a s
tandard accounting system, design, and implement Local Area Networks. Trained e
nd users on the installed systems in their respective languages.
Education/Industry Training
Florida Atlantic University, Boca Raton, FL
Bachelor of Applied Science in Business Administration, 1985
Major in Computer Systems; Minor, Business Administration
Broward Community College, Hollywood, FL
Associate in Arts, Computer Science, 1983
Graduated With High Honors; Phi Theta Kappa

California Real Estate License, (Allied Schools), June 2005

Advanced System Administration Revealed (Lotus Notes), CelebraTech, Inc., 2001
A+ Certified, Computer Technology Industry Association, 1998
Supporting Windows Terminal Server V. 4.0, Microsoft Corporation, 1998
Notes System Administration I, Infotec Commercial Systems, 1996