Sudhir Shetty

Apt 4
11213 Paseo Montanoso
San Diego CA -92127
Tel 8588484103
Sudhir.j.shetty@gmail.com
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SUMMARY
* Eight plus years of IT experience in Oracle Applications 11.5.9, 11.0.3 specia
lizing in Order Management, Account Receivables, Inventory, Shipping GL modules
with sound functional and technical knowledge.
* Solid understanding of Sales and Marketing , Manufacturing and finance.
* More than two years of experience working in various capacities as a Project M
anager at Wipro Technologies at Sony Electronics.
* Currently managing an engagement of 9M per annum with team size of 49 consult
ants.
* Good exposure in Project Management activities including Metrics collection/re
porting, Project Scheduling and Costing, Coordinating Presentations, Managing Ta
sks, Deliverables and Budgets. Liaising between Users and Consultants to resolve
specific or unique business needs. Coordinating Technical Enhancements of Forms
, Reports and third party interfacing between Clients, Consultants and Users fro
m different geographical locations like US/Japan/Mexico/India.
* Excellent exposure in Oracle Applications implementation and upgrades spanning
across the entire project life cycles, including active participation in Softwa
re Evaluation, Business Process reviews and Requirements definition, Unit and In
tegration Testing, Transition Planning and Documentation, End-user Training and
Post-implementation Support.
* Solid Skills in understanding the Business Process flows.
* Excellent working knowledge of the underlying Oracle Applications structures a
nd architecture.
* Excellent knowledge mapping the Business requirements to Technical Specs
* Solid skills in estimating effort to complete tasks and projects.
* A leader in planning, organizing, scheduling, and managing project activities.
* Experience in Performing detailed reviews of current practices and procedures,
examining alternatives and implementing solutions within the current system env
ironment
* Experience in PL/SQL Reports , Interfaces , AOL s and APIs
* Excellent Communication, conflict resolving and people management skills.
Strengths:
* Well rounded management , functional technical expertise in software implemen
tation, consulting, software evaluation and application support
* Ability to deal creatively with complex or ambiguous problems in unfamiliar bu
sinesses, to structure current process and to reach sensible conclusions with th
e available facts in a short time
* Ability for logical reasoning, creativity, quantitative skills, business judgm
ent, pragmatism, and an ability to structure problem solving. Also have an intel
lectual curiosity and enthusiasm for other issues to be solved.
* Ability to learn and implement new software and technologies in a short time.
* Discerning eye for seeing the right solution for the client's process.
SKILLS
Professional Skills:
Project Management, Metrics collection , Requirements gathering, business proc
ess mapping, Technical/functional specifications. Process & Quality Consulting:
Exposure to Different Quality Models including 6 Sigma, CMM, PCMM etc. Business
Process Reengineering (BPR). Comfortable with AIM (Application implementation me
thodology).
Oracle Applications: Order Management (Order to Cash), Account Receivables, Inve
ntory, Shipping, GL
Process & Quality Consulting: Exposure to Different Quality Models including 6 S
igma, CMM, PCMM etc. Business Proce
ss Reengineering (BPR), Comfortable with AIM (Application implementation methodo
logy)
Operating Systems: UNIX, MS-DOS, Windows 3.1 and Windows95, Windows 2000, Window
s XP
Application Packages: MS Word, MS Excel, MS PowerPoint, MS Projects, MS Access,
ERP: Oracle Applications Release 11i / 1103
Dev/ Prod Tools: PL/SQL, Developer 2000, Oracle Reports, FORMS, SQL * LOADER, SQ
L*Plus, Toad
Databases: Oracle 9i, Oracle 8i
Programming Language: SQL, PL/SQL
EXPERIENCE
Wipro Technologies
May 2009 - Present
Client : Sony Electronics, San Diego
Project Manager
Support and maintenance of all Critical applications at Sony . All support engag
ements within Sony is handled by Wipro technologies in a onsite offshore model w
ith the total team size of 49. Wipro provides support of all Oracle applications
with an average of 2400 tickets per month complying to Service level agreement.
Responsibilities
* Project management activities like creating SOW, resource planning, budgeting,
and project management
* Managing six different oracle teams within support engagement.
* Managing offshore and onsite team
* Design and drive process improvements and process efficiencies.
* Escalation management, Change management and responsible for support transitio
n
Metrics collection and reporting
* Performed activities for Data consolidation and analysis
* Preparing contingency plans.
* Quality related activities for maintaining project plan and work plan updates
* Ensure SLA commitments, RCA quality
* Prepare stability matrix and monitor the control points along the project scop
e baselines.
* Single point of contact as Support Lead for the client - Ensure good relations
hip with the client and leverage the same to enhance further business opportunit
ies for Wipro Technologies, manage complete onsite support team, interface with
offshore management
Wipro Technologies
Sony Electronics, San Diego, CA
April 2005 -May 2009
Team Lead / Business Analyst
Technology: Oracle Applications 11.5.9, Order Management ( Order to Cash ), Acco
unt Receivable, Inventory, Shipping, General Ledger
Project: Sony-Oracle OMS Production Support / Enhancements
Sony Electronics Inc. Sony Electronics Incorporation is world-renowned market le
ader in TV, games, semiconductors and electronics. The company designs, builds a
nd sells a complete range of computers and peripherals, digital camera, home aud
io/video, games, handhelds/PDAs, CTVs etc through various retail accounts in the
United States and through a mix of owned retail stores, distributors, licensees
 and subsidiaries worldwide.
Sony has implemented Oracle e-business spanning across Financials, Order managem
ent, Manufacturing and Supply Chain Management. Sony also has systems like SAP,
DM+, FIB that interact with Oracle applications through customized interfaces. T
he 24 x 7 Production Support/ Maintenance project for Oracle application aims su
pporting the existing business including any new enhancement or modifications o
f programs/reports, identifying the root cause of the bugs, bug fixes, report an
y technical or functional gaps in existing programs/applications and suggest bus
iness process improvements.
Responsibilities:
* Prepare progress report and productivity improvement plans
* Closely coordinate with the business users to understand their requirements an
d map it to the existing system.
* Mapping the Business requirements to Technical / Functional Specs.
* Fixing with day to day issue either due to set up or other user issues.
* Worked with the Project teams closely during up gradation in mapping the cur
rent process into the upgraded environment.
* Interact with different users concerned with respective functional areas to pr
oactively identify needs for enhancements/modifications. Documentation of busine
ss requirements, creation of project plans for the implementation of enhancement
s and solutions, and support of modifications in the Production environments.
* Extensive interactions with Warehouse Management System DM+ /EWM for shipping
and inventory movements and cycle counting issues.
* Addressing day to day user support calls.
* Manage and provide ongoing analysis for Business Applications.
* Setting up the configurations whenever there is a new business process impleme
ntation.
* Ensuring all business issues or process hindrances have been addressed as per
the service level agreement
* Provide an estimate and prepare business requirement documentation.
* Involvement in business process analysis, design, planning, implementation, us
er testing coordination and acceptance, education and training, and all supporti
ng documentation related to project implementations
* Resolving all kinds of functional set up issues spanning from order management
, shipping, inventory and Account Receivables.
* Worked on VESTERA address failures.
* Involvement in cycle count reconciliation with the inventory in the system
* Handling month end / Year end and revenue recognition.
* Closely interact with QA/Testing team to ensure System Enhancements do not imp
act the current production environment
* Handling all Order Management, Inventory, Shipping, Invoicing, Inventory and A
R posting issues (B2B and B2C)
* Active involvement in Inventory and AR and GL reconciliations and month end /
year end close
* Worked on business process improvements for Sony
* Worked on order import and EDI issues
* Build functional and Technical Design for Interfaces.
* Interface directly with business systems teams, and end-users
* Understanding and Analysis of the Existing Business process, as well as prepar
ing the process Flow of the Business related to all the planning data.
* Performed activities for Data consolidation and analysis
* Also involved in reconciliation and data consolidation
* Worked with Tax ware whenever required to eliminate tax discrepancies in the s
ystem and the state tax.
* Individual Performance Progress reporting to Management
* Manage and track all requests from users to ensure timely and proper resolutio
n.
* Monitor and report the progress of assigned tasks and provide guidance to othe
r team members when necessary.
* Provide progress update to the vendor against the estimated deadline.
Wipro Technologies
Sony Electronics September 2004 - Marc
h 2005
Oracle Systems Consultant
Technology: Oracle Applications 11i, Order Management ( Order to Cash ),, Accoun
t Receivables, Inventory, Shipping
Project: STN OMS Separation Project-CDW
Sony Electronics EMCSA-ISSA division is implementing a Solution that would separ
ate VAIO and E-Solutions OMS from STN/FIB applications and feed CDW and other pe
ripheral systems directly from Oracle OMS. This is basically a consolidation of
all the VAIO and E-Solutions OMS and Financial reporting functions in single ERP
system.
Responsibilities:
* Performed requirements gathering from external systems for inventory and sales
data.
* Study of current Business Process and Gap Analysis.
* Inventory and Account receivable reconciliation with GL and data consolidation
.
* Mapping the business requirements to functional specs
* Troubleshot all functional and technical set up issues ensuring smooth order t
o cash flow.
* Involvement in Month end close.
* Closely coordinated with the business users to understand the requirement and
map it to the existing system.
* Involvement in Design, Development of Interfaces between Legacy System to Orac
le Order Entry (Sales Orders/ Customer) and Accounts Receivables (Invoices, Cred
it and Debit Memos)
* Analyzed the existing business process, finding technical and functional Gaps
* Worked in PL/SQL, Forms, Report Builder, Shell Scripting.
* Tested Plan creation and integration testing
* Responsible for CRP, UAT and Cutover Activities
Deloitte , Mumbai ,India
Agilent Technologies,
February 2004 - September 2004
Oracle Technical Consultant
Technology: Oracle Applications 11.5.9 (11i), Order Management ( order to cash )
, Account Receivables, Inventory, Shipping
Project: Agilent support and enhancement (worldwide support)
Agilent Technologies Inc. is a global, diversified Technology Company focusing o
n high-growth markets in the communications, electronics, life sciences and chem
ical analysis. Agilent has implemented Oracle applications 11.5.9 spanning acros
s Distribution, Manufacturing and Supply Chain Management. Data flows from Sie
bel through Tibco middleware to oracle applications through customized interface
s.
Responsibilities:
* Worked on order to Cash day to day configuration / set up issues production is
sues.
* Troubleshoot day to day inventory/Shipping discrepancy and set up issues
* Addressing day to day user support calls.
* Actively coordinated with business users to understand individual concerns and
issues about the current system and ensuring the concerns are addressed in time
ly fashion.
* Provided Adhoc reports based on business needs.
* Extensive interactions with Warehouse Management System DM+ /EWM for shipping
and inventory movements
* Worked on cash applications and trouble shoot cash application settlement issu
es.
* Worked on hand value and aging report , Receivable, Cash Apps reconciliations
with GL.
* Worked on having order to cash functional set ups in place before having the b
usiness moved from one location to another.
* Working with Auditors to explain the current business flow and providing Justi
fication and ADHOC reports as and when required.
* Worked on Standard Order Import, shipping, inventory Account receivable issues
.
* Worked in PL/SQL, Forms. Report Builder, Shell Scripting, Oracle API's
* Active involvement in study of loopholes within the existing systems and devel
oping a script to have corrective actions.
* Handled all kinds of production support issues including financial reconciliat
ions.
* Involved in Performance tuning of long running jobs in production
* Responsible for acceptable performance of Business Applications.
Forbes Marshall, Pune, India
June 2003 - February 2004
Oracle Systems Consultant
Technology: Oracle Applications 11.0.03 and 11.5.9 (11i), Order Management ( Ord
er to Cash ), Account Receivables, Inventory, Shipping.
Project: Forbes Marshall Information Management Systems
Forbes marshal is a collaboration of eight companies which runs on Oracle e-busi
ness. Project had been implemented by oracle which was further supported by MIS
Department within Forbes Marshall.

Responsibilities:
* Addressing day to day user support calls.
* Gathering user requirements for the enhancement projects taken up within the s
upport.
* Handling Day to day Order to Cash set up issues
* Writing Technical Design documents based on the requirement gathered keeping i
n mind the existing features and the potential future features.
* Performance tuning of long running jobs.
* Tested Plan creation and Integration Testing
* Understanding the potential flaws within the existing system and suggesting th
e required change.
* Handled day to day Production support set up issues.
* Involvement with QA on enhancement projects to ensure smooth slow of order to
cash in production Environment
* Worked as a part of upgrade team with oracle consultants to upgrade all the ex
isting reports to run in 11.5.9 environment from 11.o.3 environment.
* Coordinating with the QA team for helping them out in planning and execution o
f the QA initiatives across the new release.
* Worked in PL/SQL, Forms. Report Builder, Shell Scripting, Oracle API's
* Responsible for CRP, UAT and Cutover Activities
* Also involved in reconciliation and data consolidation

Indian Central Railways, Mumbai, India

April 2002 - December 2002
Oracle Consultant
Project: Management information systems for Central Railways
This Project automated the entire maintenance activities of EMU's and locomoti
ves. There are two kinds of maintenance activities, namely, scheduled and unsche
duled maintenance and the various key processes are symptom identification and r
esolution.
Role: Product designer / Developer
* Determining the user requirements and limitations of the Project
* Designing and developing prototyping systems
* Writing the design document, Coding, learning new technology like VBA
* Completed the product development well before the planned release date
EDUCATION
B.E (Bachelor of Engineering in Computer Science) from Gulbarga University in th
e year 2001
ACHIEVEMENTS
Feather in the CAP award: On recognition of best performance in the Practice. (
Wipro Limited)
Thanks a zillion Award (Twice) : On recognition of contribution towards the proj
ect .