Brighton, MI. 48114 734-891-3487 mc7efbc8@westpost.net DIRECTOR OF QUALITY New Product Launch / Training Supplier Relations / Turnarounds Multi-site / Global Project Management / Performance Improvement TS16949 / ISO9001 / Kaizen / Lean Six-Sigma I provide solutions to complex problems to reduce product related risks. Impleme nting successful processes, I provide products that meet the demands of the mark et place and boost revenue. Meeting the critical needs of industry giants Toyota , Honda, Ford, General Motors and Chrysler, I assured safety, reliability and cu stomer satisfaction. I make life better for internal and external customers, tur ning around profit draining, poorly performing divisions. Colleagues recognize me for my in-depth and diverse knowledge, logical thinking, attention to detail, and tenacious problem solving. With the ability to work wi th people at all levels, I am eager to apply new approaches and respond to rapid change. I am known for . . . -Developing cost effective operational solutions, enhancing profit margins -Increasing productivity and compliance -Creating and implementing cutting-edge solutions to complex manufacturing chall enges -Integrating production systems for new products, eliminating failures I hold certifications in Lean Six Sigma, Shanin Red-X, ASQ and ANSI-RAB Certifie d Lead Quality Auditor and earned a BA from the University of Michigan. CAREER HISTORY Consultant, 2009 to present. Advise community and business organizations on oper ations, risk management and process improvements. Co-author of article on implem enting and managing organizational change. Conducted sessions on team building, goal setting and strategic planning. Yazaki North America, Americas Group, Inc., a $1B division of a $4B global autom otive component manufacturer. Director of Quality, Manufacturing Operations, 2007 to 2009. Promoted to develop and implement unified lean strategies for 61 manufacturing locations. Directed production, QA, and risk management. Managed Six Sigma and Red-X problem solving teams. Oversaw seven staff and $1.2M budget. Director of Quality, General Motors Business Unit, 2002 to 2007. Recruited to tu rnaround customer service organization to support global GM business. Led market ing, product launch, QA, and customer service. Directed staff training to improv e performance. Managed 26 technical and support staff and $6M budget. Senior Manager, Office of Quality, 2000 to 2002. Selected to create and direct c entralized quality control system. Managed business operations, provided technic al support to regional and global manufacturing. Designed and delivered quality training curriculum. Managed nine staff and $1.5M budget. Earlier: Manager, Manufacturing Quality; Manager, Advanced Quality Planning; QA Manager; QA Supervisor; Quality Resident Engineer. Additional: I enjoy SCUBA, travel, outdoor activities, coaching youth sports, pu blic speaking and family activities. I also volunteer with various community gro ups.