David P.

Tarbox MCP, A+, Net+, Linux+

8528 Lake Clearwater Lane Apt. 1033, Indianapolis, IN 46240 ~ 317-366-2048 ~ dt8
01b5c@westpost.net
Objective
As a professional with long term work stability, I seek to utilize my extensive
training and knowledge in Desktop Support or System Support Analyst within the i
nformation technology environment in a position that will allow me to immediatel
y contribute to your organization while providing me with new challenges and opp
ortunities.
Technical Skills
Setup and troubleshooting of PC hardware and software
Server, PC, scanner, POS terminal installation and maintenance
Desktop support
Windows 2000/XP/Server 2003
Microsoft Active Directory
Disk imaging with Altiris and Bart PE
Perform local and remote PC upgrades
Use of RADMIN and WinVNC in Windows environment
BMC Remedy
Tier I telephone support
Education
MCP, Net+, Linux+ certified - TechSkills, Indianapolis, IN
CompTIA A+ certified - IKON Technology Services, Fort Wayne, IN
Bachelor of Arts in Communication - Purdue University, West Lafayette, IN
Professional Experience
Helpdesk Analyst Bell Techlogix Indianapolis, IN (January 2010 - present)
Tier l helpdesk telephone support
Use BMC Remedy ticketing system to document calls and solutions
Escalate tickets to Tier II when necessary
PC Technician Peak Systems New York, NY (Contractor, January 2010)
Client: JP Morgan Chase
Moved PCs and VoIP phones for office remodeling project
PC Technician TekSystems Indianapolis, IN (Contractor, December 2009)
Client: ADT - Upgraded system RAM and installed new LCD monitors on existing PCs
in clients' call center
PC Technician TekSystems Indianapolis, IN (Contractor, August 2009 - November 20
09)
Client: AT&T - Supervised three other contractors for various projects;Imaged ne
w PCs for Q3/Q4 retail lease roll projects and performed installations;Reprogram
med and installed new signature capture devices in AT&T retail stores
Used BMC Remedy ticketing system
IT Instructor National College Indianapolis, IN (March 2009 - August 2009)
Taught ISE 101,102 and 103 A+ and Networking courses to adult students
IT Technician S&R Resources Indianapolis, IN (Contractor, May - June 2009)
Client: Indiana Office of Technology (Greenfield and Indianapolis IN) - Performe
d hardware refresh and data migration for new PCs and laptops using customized U
SMT tools; installed additional software was needed
IT Consultant TekSystems Indianapolis, IN (Contractor, June 2008 - November 2008
)
Client: First Horizon (Indianapolis, IN November 2008) - Migrated Windows XP PCs
to Citrix using Bart PE and Norton Ghostcast Server to image machines from mast
er laptop. Configured Outlook 2003 and setup network printers after completing C
itrix migration
Client: Kohl's (Angola, IN September 2008) - Installation and setup of 14 IBM PO
S terminals, 3 thin clients and 5 training PCs at new store. Also configured 16
Pocket PC scanners. Worked with help desk to resolve many issues with stores' n
ew layout and fixture designs
Client: Defense Financial Accounting Services (various dates) - small half-day t
eam projects to move PCs to new or temporary locations within building to accomm
odate staff changes and office construction
Client: Kindred Healthcare (Elkhart and Bluffton, IN June 2008) Installed new P
roliant server; erase data and broke RAID array of old server prior to return to
client
PC Consultant MurTech Consulting Independence, OH (Contractor, May 2008)
Client: Key Bank - Installation and setup of new PCs and peripherals at 8 differ
ent Northern Indiana locations; worked with help desk to resolve various technic
al issues including software errors, dead PCs and lack of network drop
Call Center Support TekSystems Indianapolis, IN (Contractor, January 2008)
Client: ITT Aerospace - Supported Concur expense reporting system, reset Blackbe
rry passwords, and escalated other support calls as needed
Cashier Borders Books, Music & Cafe Fort Wayne, IN (September 2006 - December 2
007)
Rang up customer purchases, shelved magazines, assisted customers with locating
books and other items
Help Desk Analyst TekSystems Fort Wayne, IN (Contractor, August 2007 - October 2
007)
Client: Superior Essex - Imaged and configured new PCs and laptops for local and
remote deployment; performed local and remote upgrades to Office 2003 and Hyper
ion Essbase with WinVNC and RADMIN, Configured TCP/IP and other network settings
on local and remote systems. Installed video adapters, printers and monitors, p
lus general hardware troubleshooting and repair; configured wireless access usin
g Active Directory
PC Technician Affiliated Computer Systems Dallas, TX (Contractor, May 2007 - Ju
ne 2007)
Client: City of Fort Wayne - Imaged and configured PCs for installation, Install
ed new PCs on client site, Wiped obsolete hard drives for disposal
Cashier Follett Higher Education Group Fort Wayne, IN (Temporary, August 2006)
Cashier; assisted customers and restocked books and other items
Program Director Allen County Public Library Fort Wayne, IN (March 2002 - Februa
ry 2006)
Programmed television shows on cable public access channels 55 and 57
Directed shows, assisted with audio, live feed to channels and studio setup
Trained and supervised Community Computer Center volunteers
Worked with IT Services to troubleshoot and repair computers and printers
Computer Technician Bytrex Computers Fort Wayne, IN (March 2001 - September 2003
)
Setup and repaired PCs
Developed Microsoft Office and Window 9x training materials
Network Analyst Time Temporary Services Fort Wayne, IN (Contractor, September 20
00 - October 2000)
Client: Cooper-Standard Automotive - Built desktop and laptop PCs, deployed fini
shed systems and resolved various help desk calls
Computer Specialist Volt Services Group/CSC Parsippany, NJ (Contractor, June 200
0 -July 2000)
Client: United Technologies (Huntington, IN) - Built and configured 110 PCs for
wireless network; deployed finished units to factory floor and resolved various
help desk calls
Computer Instructor eSoftsolutions Inc. Plano,TX (Contractor, March 2000 - Apri
l 2000)
Client: General Motors Fort Wayne Assembly Plant - Taught PC upgrading and troub
leshooting, adapted curriculum to fit available computers and equipment and repa
ired classroom PCs
Drive Tester AeroTek Fort Wayne, IN (Contractor, January 2000 - February 2000)
Client: InDigital - Analyzed cellular signals to locate new cellular phone tower
s, setup temporary transmitters for testing and recorded signal strength and GPS
data for analysis
Records Analyst Victor-Reinz Valve Seals, LLC/Kitco, Inc. (April 1994 - January
2000)
Created documentation for tracking delivery performance and bill of material
Member of QS-9000 audit and implementation teams
Volunteer Experience
Allen County Public Library Fort Wayne, IN (April 1999 - June 2007)
Main Library Docent - Conduct tours and answer questions for patrons
Computer Center Volunteer - Assisted patrons with Internet and word processing u
sage