NELSON CLINTON

368 Gregory M Sears Drive, Gilberts, IL 60136

630-532-9617 * nccfb45a@westpost.net
Linkedin URL: http://www.linkedin.com/in/clintonn
SUMMARY
Information Technology Professional with well-rounded cross-functional experienc
e. Manages traditional and virtual teams, resources, budgets, timeframes and mul
tiple priorities and creates strategic partnerships to achieve aggressive goals.
Leads by example and leverages communication, organizational, analytical and pr
oblem solving skills to deliver tangible, visible and measurable results.
TECHNICAL SKILLS
Platforms:
Windows XP, Windows 2000, Windows NT, Pervasive Data Integrator
Languages:
C, Visual Basic, SQL, HTML, XML, AWK, REXX
RDBMS:
MS SQL Server
Methodologies:
Waterfall, TDD, Agile
Project Mgmt, Version Control & Defect Tracking:
MS Project, PVCS Version Manager, MS Visual SourceSafe, Borland StarTeam, PVCS T
racker
PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING, INC, Elk Grove Village, Illinois 2000 to 2010
A global provider of integrated computing and business outsourcing.
Technical Team Manager (2007 to June 2010)
Managed two teams for implementing and testing a new product offering for health
and welfare benefits enrollment and administration.
As interim supervisor for five months, recruited and directed a virtual quality
assurance team.
* Collaborated with existing product test teams to develop targeted testing meth
odology.
* Successfully tested and assured the quality of seven client systems in four mo
nths.
Recruited and managed a virtual team of Pervasive data interface programmers and
analysts which in six months improved team productivity by 50%.
* Developed metrics and reports and led team through process changes that improv
ed quality of deliverables by 30% in six months.
* Worked directly with clients to establish data transmission and data content r
equirements which expedited the receipt of error-free data.
* Directed process automation initiative that shortened file delivery time to cl
ients by reducing manual handling of files and team to team hand-offs by 50%.
* Provided Tier 2 support that reduced turnaround time to an average of four hou
rs for urgent issues.
Product Development Manager (2006 to 2007)
Directed enhancements and upgrades to the Health and Welfare Benefits Web and In
teractive Voice Response enrollment system. Partnered with Sales and Marketing i
n support of strategic goals.
* Managed the activity and workload of a team of highly skilled application deve
lopers.
* Coordinated critical updates to the Sales Demo and Pricing Tool which allowed
Sales to demonstrate the latest product functionality and provide up-to-date pri
cing.
* Prioritized and drove product functionality enhancements for Medicare Part D a
nd Health Spending Accounts which positioned product ahead of the competition an
d increased customer base.
Technical Team Manager - Web and Interactive Voice Response System Programming a
nd Testing (2000 - June 2005)
Managed the development and testing of custom Web and Interactive Voice Respons
e systems for health and welfare benefits enrollment.
* Directed cross-functional teams of application programmers, MS SQL Server dat
abase programmers and quality assurance testers in developing custom client syst
ems on time, within budget and with quality.
* Forecast and managed annual contractor budget ranging from $500,000 to $1 mill
ion and recruited contractors for staff augmentation during Annual Enrollment pe
riod resulting in optimal resource allocation.
* Partnered with Product Development in the creation of tools, templates and pro
cedures that reduced implementation time by three weeks.
* Collaborated with Implementation project teams to improve testing procedures a
nd strategies that reduced client test incidents by 30%.
Hosting Center Liaison (January 2001 - June 2007)
Partnered with Hosting Center management and infrastructure teams in the hosting
of Web sites and Interactive Voice Response systems.
* Specified and approved hardware, software and staffing expenditures within $2
million hosting allocation that ensured robust infrastructure for trouble-free h
osting.
* Coordinated Level 2 and Level 3 support that included incident handling, probl
em resolution and root cause analysis and reporting.
* Improved system monitoring and issue notification process which reduced time t
o recognize a service interruption and send e-mail notifications to an average
of 30 minutes or less.
* Monitored vital statistics and performance metrics and directed hardware and s
oftware improvements that decreased web site response time by an average of two
seconds while also improving hosting efficiencies.
o Managed project to upgrade 25 production web servers without unplanned down-ti
me or performance impact to clients.
o Managed upgrade to MS SQL Server 2000 for over 200 client databases without ca
using client downtime.
* Managed the resolution of a memory leak that degraded web server performance a
nd required a nightly reboot of all web servers.
SAS-70 Champion (January 2001 - June 2007)
Coordinated all efforts regarding the SAS-70 audit process for region.
* Reviewed controls and performed internal audits to ensure robustness and compl
iance. Drafted new procedures and drove improvements that bolstered compliance.
* Managed software development project that automated the move to production app
roval and file staging process which was required to close a compliance gap.
* Led organization through eight audits without a qualified opinion.
Various Programming and Leadership Positions
William M. Mercer; August 1994 - December 1999
International Business Machines; 1985 - July 1994
Education
MS, Computer Science
Illinois Institute of Technology, Chicago, Illinois
BS, Computer Science
Purdue University, West Lafayette, Indiana