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The new Cisco CCNA Voice certification can help you verify that you have the specialized
voice- over-IP (VoIP) skills that are in high demand among employers. Not sure if the Cisco
CCNA Voice certification is the right path for your career? Read on for information and
resource links that will help in your decision making.
1. What are the industry trends that motivated Cisco to create the CCNA Voice
concentration?
Today, organizations of all types are moving toward a single, IP-based network that carries
data, voice, and video traffic. But VoIP and related applications have characteristics and
issues that are distinctly different from those of data traffic. Understanding voice networking
requires specialized knowledge and skills, a fact that many employers now recognize.
2. What do employers say about their needs for people with this type of knowledge
and skill?
With the Cisco CCNA Voice certification, you’ll be ready for specialized job roles
such as voice administrator, voice engineer, and voice manager. The CCNA Voice
training and certification are for people early in their VoIP careers, as well as for
career IT professionals who wish to gain VoIP expertise and skills.
The CCNA Voice certification will give you an overview of Cisco Unified
Communications applications (presence, mobility, video, TelePresence, and so
on). You’ll learn the skills to handle voice infrastructure (IP telephony hardware,
handsets, call manager software, voicemail, and so on). In contrast to vendor-
neutral certifications, passing the CCNA Voice exam confirms that you can
perform baseline installation, operation, and maintenance tasks on Cisco VoIP
solutions, particularly for the Smart Business Communications System telephony
system for 8 to 250 phone lines.
Your potential salary is another important factor, and industry surveys show
that IT specialists receive higher compensation. Certification Magazine’s 2007
annual salary survey found a worldwide average salary of US$74,810 for people
with a CCNA certification. In comparison, attaining the professional-level Cisco
CCVP certification beyond the CCNA resulted in a 23 percent higher salary, at an
average of US$92,350.
All of the CCNA concentrations help you to distinguish yourself in the highly competitive
world of IT networking. CCNA Voice takes full advantage of your current CCNA certification
as a foundation, while specifically preparing you for new career opportunities in voice
networking.
CCNA remains the certification of choice for individuals who want to demonstrate a
solid foundation in core routing and switching skills, and then later advance as network
generalists.
The CCNA Voice certification is the prerequisite for the CCVP professional-level certification.
With the introduction of the CCNAs, Cisco has changed the prerequisites and paths to
higher-level certifications. To become a voice specialist, one possible path to pursue is
shown below. Please note, there are no pre-requisites to become a CCIE.
Passing the original CCNA certification is required before you can receive any of the CCNA
concentrations. You may take one or more CCNA certification exams without retaking the
original CCNA exam. In addition, through June 23, 2009, CCNA will be accepted as a pre-
requisite for CCVP instead of CCNA Voice to accomodate those in process or starting their
CCVP.
Training for all new CCNA concentrations is available through Cisco Learning Partners
As of mid-2008, instructor-led training courses are only available through Cisco Learning
Partners. For CCNA Voice, the recommended training is Implementing Cisco IOS Unified
Communications (IIUC), a five-day, instructor-led course.
Cisco Press will offer products for each CCNA concentration. In addition to their best-selling
exam certification guides, Cisco Press will offer digital quick reference guides and other
online materials to help you prepare for the CCNA Voice exam. Read a sample chapter in
the CCNA Voice area
9. What are the details about the CCNA Voice course and exam?
Only one exam is required for the CCNA Voice certification: Cisco 640-460. The suggested
IIUC training course covers the components of the Cisco Unified Communications
Architecture, public switched telephone network (PSTN) technologies, interconnecting VoIP
with service provider networks, Cisco Unified Communications Manager Express, Cisco
Unity Express, Cisco Smart Business Communications System Unified Communications
500 Series solution, and basic maintenance and operations tasks for Cisco Unified
Communications Manager Express deployments. In-classroom labs enhance the learning
experience.
10. Where can I get more information about the CCNA Voice concentration?
Visit our CCNA Voice page here on the Cisco Learning Network.
For a real world perspective on voice entering the networks of businesses, check out Curt
Beeson's industry piece, "Whose Network Is It, Anyway?"