Millicent B.

Lann
356 Rhapsody Lane
Boiling Springs, SC 29316
ml8b846a@westpost.net
864-357-7736
Accomplished professional with 12+ years experience in professional leadership p
ositions and programs. Record of success in developing strategic solutions that
have generated significant organizational growth. Recognized for ability to buil
d relationships with key professionals in various environments. Participant in L
eadership Spartanburg and Grassroots Leadership Development Institute, Skilled s
trategist/negotiator. Exceptional trainer and mentor with skills to motivate ind
ividual performance to their fullest potential including team members and subord
inates.
Education:
Certified Global Career Development Facilitator- December 2009
Executive MBA Certificate- Strayer University, Spartanburg, SC, 2006
M.A., Business and Management, Webster University, Charleston, SC, 1996
B.A., Speech/Communications, Charleston Southern University, Charleston, SC, 199
3
Employment:
Diversity Community Relations Director, Hospice Care of SC 6/2010-pr
esent
Spartanburg, SC (PRN)
* Develop and implement marketing material
* Develop public relations strategies for minority communities
* Develop and initiate territory sales plans for target population
* Educate physicians and clinical staff about the benefits of hospice care (part
icularly in the minority communities)
* Create strategic marketing, public relations, and advertising for target popul
ations
* Coordinate marketing/PR material for community awareness
* Perform admission duties with nursing staff
* Patient advocate-assist with linking community resources for patients and fami
lies
* Responsible for building strategic partnerships to enhance awareness to target
populations
* Oversee marketing budget for Diversity programming
* Collect and report clinical and non-clinical data
* Research and implement SWOT analysis
Interim Director of Multicultural Affairs, Wofford College, 8/2009-
present
Spartanburg, SC
* Develop public relations and marketing strategies for the office of Multicultu
ral Affairs
* Supervise work study assistants and office coordinator and manage work flow pr
ioritization
* Responsible for providing support, strategic planning/assessments, and organiz
ation for the mentoring of the ethnic, minority and intellectual social life on
campus
* Developed and execute SWOT analysis for the department
* Provide diversity and multicultural education through seminars, lectures and p
rogramming for the staff, faculty and student body
* Assist in recruitment and the retention of minority students through the admis
sions office (student advocate)
* First Year Interface Instructor for incoming Freshman
* Manage annual departmental budget
* Implement community outreach initiatives- Health Care Panels/Fairs, Political
Roundtable discussions, Financial/Leadership Seminars (with local bank)
* Create working relationships with alumni/development office and other departme
nts to form strategic programs in cross cultural and co-curricular formats
* Advise students/student organizations regarding problem solving, planning, and
programming agendas
* Develop and maintain effective networking with educational and professional or
ganizations regarding diversity
education and training

Director of Job Location and Development, Wofford College, 9/2007-8/2009

Spartanburg, SC
* Developed/managed a comprehensive internship program and obtained over 20 comp
any commitments within the first year of implementation in a recessed economy.
* Recruited, developed, and maintained development of part-time, work study and
work scholarship jobs by achieving over 40% of the projected revenue the first
year
* Strategically developed corporate relationships and that lead to full/part-tim
e job opportunities
* Provided career coaching and counseling for students and alumni
* Collaborated with Multi-Cultural Affairs to develop a Career Services Diversit
y program
* Collaborated with athletics to further execute Life/Champs program with part o
f the focus on career/professional development for student athletes
* Developed/coordinated and lead Student Advisory Council
* Workshop creator/facilitator: Citizen's Scholar, Plugged-In, resume, interview
ing, and networking
* Interpreted Strong Interest Inventory assessment tools for students/Alumni
Human Relations Assistant, City of Spartanburg
Spartanburg, SC
Temporary project- 2008
* Moderated all HRC planning, general and subcommittee meetings
* Presented as the liaison between the City and the Commission for Diversity and
Citizenship issues for the county and city at large.
* Participated in strategic planning of the Commission's work plan
* Participated in event planning- MLK Day and annual diversity programming
CEO/Owner, Lann Investments and Perfectly Maid Cleaning Services 7/2003
-7/2007
* Recruited/ trained and managed staff
* Controlled inventory
* Developed a strategic plans for company development
* Executed marketing campaigns and generated sales
* Developed and submitted bids, proposals,
* Handled contract negotiations
* Oversaw daily company operations
* Implemented SWOT analysis for market research
Church Administrator, New Birth City of Refuge, Spartanburg, SC 7/2004-1/
2006
* Responsible for recruitment, interviewing, training volunteers
* Managed ministry staff of over 25 personnel
* Developed and executed strategic plan for overall ministry (SWOT analysis)
* Resolved employee/volunteer conflicts
* Managed the operational budget
* Business coach to Senior pastor
* Analyzed data and developed solutions or alternative methods of implementing p
olicy
* Gathered and organized information on problems and procedures

Senior Outside Account Manager 7/1999-7/2003

News 7/Fox 24/UPN 36
Assisted team to achieve over $1,000, 000 in sales revenue (over 40% annual goal
)
and received $22k year end bonus.
* Devised a sales technique for introducing new products offered by the station
to new and existing customers.
* Developed a complete a quarterly marketing/communication plan.
* Negotiated media buys with outside firms local and regionally
* Developed a strategy for attacking and penetrating existing client list while
establishing a new one.
* Served as product specialist and trainer for new hires
* Implemented highly successful "sales blitz" (as requested) increasing sales re
venue goals by 40%
Additional Information:
* Diversity and Inclusion Planning Committee w/Spartanburg Regional Hospital, US
C Upstate, City of Spartanburg Human Relations Commission, Diversity Council
* Wofford College- Diversity Trainer, Strong Interest Inventory Qualified, Black
History Month Committee Leader, Leadership Wofford Moderator, Women in Higher E
ducation Association member, Citizens Scholar- presenter
* Community Outreach: Leadership Spartanburg, Volunteer: Ellen Hines Smith Girls
Home, Soup Kitchen, Mobile Meals, Regenesis Health Care Center- "Back to School
Fair", Grassroots Leadership Development Institute Participant, Leadership Spa
rtanburg Alumni Association Board Member, Piedmont United Way Young Leaders Prog
ram, Teacher Education Committee at Wofford College, Diversity Leadership Traini
ng Seminars, Diversity Council, Women in Business Conference committee, Networki
ng Committee Co-Chair; Diversity Connections Sub-committee, Black History Month
Committee Chair