Oracle’s Siebel Business Applications

Bookshelf Documentation Library

Version 8.1

The following list contains all the documentation that is available in the Siebel Bookshelf.
The documents are listed in alphabetical order (without “Siebel”). Click the name of a Search
guide to view the document in PDF. To search all books in the Bookshelf, click Search.
For general information about installing Siebel Business Applications, see Quick
Installation Guide in the product media pack on Oracle E-Delivery.
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P |Q | R | S | T | U | V | W | X | Y | Z

Other Information
Related Documentation | Support | Siebel Tools Online Help | Using Adobe Reader
Your Comments | Legal Notices

All Documentation

A
Accessibility Guide for Siebel Business Applications
Advisor Administration Guide
Advisor API Reference
Anywhere Administration Guide (Revised)
Application Deployment Manager Guide (Revised)
Application Integration for Oracle Fusion Middleware Guide
Application Services Interface Reference
Applications Administration Guide (Revised)
Assignment Manager Administration Guide (Revised)
Automotive Guide

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B
Briefings Administration Guide
Business Process Framework: Task UI Guide (Revised)
Business Process Framework: Workflow Guide (Revised)
Business Processes and Rules: Siebel Enterprise Application Integration
Business Rules Administration Guide

C
Chat Guide (Revised)
Client Sync Guide (Revised)
Collaboration Guide
Communications Guide (Revised)
Communications Server Administration Guide (Revised)
Configuring Siebel Business Applications (Revised)
Connector for SAP R/3
Connector for SAP R/3, Mappings (zip file, 138 KB)
Consumer Goods Guide (Revised)
Consumer Goods Handheld Guide
Correspondence, Proposals, and Presentations Guide
CRM Desktop for Microsoft Outlook Administration Guide (Revised)
CRM Web Services Reference (Revised)
CRM Web Services Reference, Related Web Services Files (zip file, 1200 KB) (Revised)
Customer Relationship Console User Guide

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D
Data Model Reference
Data Model Reference for Industry Applications
Data Quality Administration Guide
Database Upgrade Guide (Revised)
Database Upgrade Guide for DB2 for z/OS
Dealer Administration Guide
Demo Users Reference
Deployment Planning Guide
Developer's Reference (Revised)
Developing and Deploying Siebel Business Applications (Revised)

E
E-Commerce Administration Guide
Email Response Administration Guide
Energy Guide
Enterprise Integration Manager Administration Guide
eSales Administration Guide
eSales Administration Guide Addendum for Industry Applications
eScript Language Reference
eService Administration Guide
eService Administration Guide Addendum for Industry Applications
E-Support Administration Guide
Events Management Guide

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F
Field Service Guide
Finance Guide
Financial Services Connector for ACORD P&C and Surety Guide
Financial Services Connector for IAA-XML Guide
Financial Services Connector for IFX XML Guide
Financial Services Enterprise Application Integration Guide
Forecasting Guide
Fundamentals (Revised)

G
Global Deployment Guide
Going Live with Siebel Business Applications (Revised)

H
Healthcare Guide
HelpDesk Guide (Revised)
High Tech and Industrial Manufacturing Guide
Hospitality Guide (Revised)

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I
Implementing Siebel Business Applications on DB2 for z/OS (Revised)
Installation Guide for Microsoft Windows (Revised)
Installation Guide for UNIX (Revised)
Insurance Guide
Integration Platform Technologies: Siebel Enterprise Application Integration (Revised)

J
No entries

K
No entries

L
Life Sciences Guide (Revised)
Life Sciences Portals Guide
Loyalty Administration Guide (Revised)

M
Marketing Installation and Administration Guide
Marketing User Guide
Master Data Applications Reference for Industry Applications
Medical Handheld Guide
Mobile Sales Assistant Guide
Mobile Connector Guide

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N
No entries

O
Object Interfaces Reference
Object Types Reference
Order Management Guide (Revised)
Order Management Guide Addendum for Communications (Revised)
Order Management Guide Addendum for Financial Services
Order Management Infrastructure Guide
Overview: Siebel Enterprise Application Integration

P
Partner Relationship Management Administration Guide
Partner Relationship Management Administration Guide Addendum for Industry Applications
Performance Tuning Guide
Personalization Administration Guide
Pharma Handheld Guide (Revised)
Portal Framework Guide
Pricing Administration Guide
Product Administration Guide (Revised)
Project and Resource Management Administration Guide
Public Sector Guide

Q
No entries

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R
Release Notes
Remote and Replication Manager Administration Guide (Revised)
Reports Guide (Revised)

S
Sales Handheld Guide
Search Administration Guide (Revised)
Security Guide (Revised)
Self-Service Application Deployment Guide (Revised)
Self-Service Application Developer’s Guide (Revised)
Server Sync Guide (Revised)
Service Handheld Guide
Smart Answer Guide (Revised)
Smart Answer Connector Guide
SmartScript Administration Guide
Store-and-Forward Messaging Guide for Handheld
Store-and-Forward Messaging Guide for Mobile Web Client
System Administration Guide
System Monitoring and Diagnostics Guide (Revised)
System Requirements and Supported Platforms (Revised)
System Requirements and Supported Platforms for Self-Service Applications

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T
Territory Management Guide
Testing Siebel Business Applications
Tools Online Help (Revised)
Transports and Interfaces: Siebel Enterprise Application Integration (Revised)

U
Upgrade Guide, see Database Upgrade Guide
Upgrade Guide for DB2 for z/OS, see Database Upgrade Guide for DB2 for z/OS
Using Siebel Tools

V
VB Language Reference

W
Web Services Reference, see CRM Web Services Reference
Web UI Dynamic Developer Kit Guide (Revised)
Wireless Administration Guide

X-Y-Z
XML Reference: Siebel Enterprise Application Integration

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Related Documentation
Other Siebel CRM documentation not contained in the Siebel Bookshelf is available online:

■ Siebel Release Notes (Doc ID 557191.1) is available on My Oracle Support.

■ Siebel Data Model Reference (Doc ID 557187.1) and Siebel Data Model Reference for Industry Applications
(Doc ID 557189.1) are available on My Oracle Support.

■ Siebel System Requirements and Supported Platforms (SR&SP) and Siebel System Requirements and
Supported Platforms for Self-Service Applications are available in the SR&SP Documentation Library on Oracle
Technology Network (OTN).

■ Third-Party Product Documentation is available in the product media pack on Oracle E-Delivery. Third-party
documentation for Siebel Business Applications includes documentation for the following third-party products:
■ NetCharts (Visual Mining)
■ SSA-NAME3 (Search Software America)
■ Other Oracle Documentation is available from the Oracle Documentation Index on OTN.

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Support

Accessing Oracle Global Customer Support

Oracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global
Customer Support at http://www.oracle.com/siebel/support.html.
Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a
telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/
consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html.
International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will
respond to technical issues according to the standard service request process.

About My Oracle Support

My Oracle Support is an online support portalthat offers you secure real-time access to support information from Oracle.
It is a source of information, diagnostic tools, and support assistance. My Oracle Support provides a repository of
technical articles, Service Request (SR) access, and the ability to create a personalized home page.
Log in to My Oracle Support at https://support.oracle.com to access the My Oracle Support Welcome Center (Doc ID
873313.1) from the Getting Started area. The Getting Started area is your single resource for information, training, and
reference materials that will help you get started using My Oracle Support. The Getting Started region on the Dashboard
tab will help you learn how to effectively use My Oracle Support.
Only the designated contacts of licensed customers have access to My Oracle Support.

About Oracle Discussion Forums

Oracle Discussion Forums, http://forums.oracle.com/forums/main.jspa?categoryID=84, is an interactive community for
sharing information, questions, and comments about Oracle products and related technologies. A product manager
moderates each discussion forum. Knowledgeable users from the community visit each discussion forum frequently.
Oracle Discussion Forums is designed only for peer-to-peer knowledge sharing: users who require urgent support should
use My Oracle Support.

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Siebel Tools Online Help

Within Siebel Tools Online Help, you will find the following information:

■ Configuring Siebel Business Applications

■ Object Types Reference
■ Business Process Framework: Task UI Guide
■ Business Process Framework: Workflow Guide
■ Developer's Reference
■ Object Interfaces Reference
■ eScript Language Reference
■ VB Language Reference
■ Using Siebel Tools

You can update the installed Siebel Tools Online Help by copying only the files (and not the folder itself) in the
ToolsOnlineHelp folder provided with this bookshelf to the help folder where you installed Siebel Tools (usually,
<ToolsInstallationFolder>\HELP\ENU). To launch Tools Online Help directly from its folder, open tools.chm.

You can also launch Tools Online Help directly from this Siebel Bookshelf.

NOTE: The Tools Online Help link will work only in a Microsoft Windows environment.

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Using Adobe Reader

To view Siebel Bookshelf PDF files and use search functionality, you must have Adobe Reader. You must open the
homepage in Adobe Reader and not in a Web browser with the PDF plugin; some features will not function properly in
a Web browser.

You can download the latest version of Adobe Reader from http://get.adobe.com/reader/otherversions.

You can use the search functionality to find topics in all PDF files in the Bookshelf by clicking the Search button on the
Home page.

For more information on using Adobe Reader, see http://help.adobe.com/en_US/Reader/9.0.

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Oracle Welcomes Your Comments

To help us improve our products, send an email with any corrections or clarifications regarding Oracle’s Siebel Bookshelf
to siebeldoc_ww@oracle.com.
Include the following information in your message:
■ The title and version of the book
■ The name and version number of the Siebel application you are using
■ Your name, job title or functional area, company name, phone number, and email address
To post a letter, use this postal address:
Oracle’s CRM Technical Publications
500 Oracle Parkway
Redwood City, CA 94065

We appreciate your feedback.

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