Amanda Dennis, M.S. 8705 9th St.

* Lubbock, Texas 79416 * 9100 NW 86th Court *

Yukon, OK 73099
amandasdennis@yahoo.com * Cell 806-535-1192 or 405-204-2846 * Fax: 866-423-3117
Career Summary
A highly motivated, results-focused professional with over thirteen years of exp
erience in medical department administration, educational program development, b
anking, and training. Possess strong leadership and successful team building cap
abilities and excellent technical, communication, presentation, and customer ser
vice skills. Resourceful problem solver with proven ability to bring quick resol
ution to challenging situations as well as build lasting relationships with vend
ors and customers.
* Business Development * Customer Relationship Management * Hum
an Resource Management
* Coding analysis and Charge Reconciliation * Accreditation and Licensing Mana
gement * Training and Staff Development
* Academic Medical Department Management * Ambulatory Surgical Center Developm
ent * Financial Analysis
Experience
Sr. Clinical Department Administrator - Texas Tech Health Science Center-Departm
ent Anesthesiology and Pain Management,
Surgery Center Administrator- Surgical Center for Pain Management Lubbock, Texas
2006 - 2010
Daily management of a $15 million dollar annual clinical and academic budget for
Anesthesiology, Pain Management, and Ambulatory Surgical Center
* Identified missed charge capture opportunities and documentation issues for De
partment of Anesthesiology and Pain Management. Developed and implemented physic
ian performance and incentive plans in Anesthesiology and Pain Management. Deve
loped multiple reports to evaluate physician workload, physician financial perfo
rmance, physician patient and staff satisfaction, as well as benchmarking with k
ey performance indicators in both Anesthesiology and Pain Management. Provided
on-on-one coding and documentation education to coding and reimbursement staff.
Standardized coding and billing functions with payor rules and regulations. Incr
eased departmental collections by $220,000 a month in Anesthesiology and $40,000
a month in Pain Management through streamlined billing process. Worked with Cha
irman to overhaul scheduling practices for Anesthesiology Department and Pain Ma
nagement practice which resulted in a substantial increase in clinical productiv
ity in both areas. Decreased operating expenses in Department of Anesthesiology
by $600,000/year through streamlined scheduling practices including revised vaca
tion scheduling and efficient contract provider scheduling. Developed marketing
plans for International Pain Center and Surgical Center for Pain Management incl
uding new patient information, website overhaul, and external patient and physic
ian marketing materials. Developed policies and procedures necessary for JCAHO a
nd AAAHC compliance for Department of Anesthesiology, Pain Management and the Su
rgical Center for Pain Management. Managed all departmental Credentialing , recr
uiting, hiring, and Payor enrollment Activities for Anesthesiology and Pain Mana
gement. Prepared reports for School of Medicine Dean, University Medical Center,
Department Chairman, and Anesthesiology Department Faculty for monthly budget a
nalysis.
Assistant Managing Director, Lead Analyst - Texas Tech Health Science Center-Sch
ool of Medicine Administration,
Lubbock, Texas 2005 - 2006
Identified missed charge capture opportunities and documentation issues for Scho
ol of Medicine Departments. Provided on-on-one coding and documentation educatio
n to coding and reimbursement staff. Oversaw day-to-day operations of restructu
ring project. Standardized coding and billing functions with payor rules and re
gulations. Worked to maximize profitability through billing, scheduling, and st
affing in department reorganization projects. Collected information based on ot
her site experiences to make projections and worked with both "real world" and "
ideal world" scenarios. Collected, analyzed and developed data for School of Me
dicine Administration and Clinical Departments in School of Medicine. Made reco
mmendations and assisted in the development of data related to projects includin
g charge capture project in School of Medicine. Prepared reports for Chief Fina
ncial Officer and School of Medicine Departmental budget analysis. Analyzed fin
ancial data to determine charge capture inefficiencies and make gain/loss projec
tions and recommendations for operational solutions. Trend clinical financial d
ata to determine reimbursement trends. Track physician and clinical productivit
y for School of Medicine Financial Reports. Worked with University Medical Cent
er Information Technology to ensure smooth patient OR data and patient admit/dis
charge transfer for all School of Medicine clinical departments to be used in th
e charge capture/recovery process. Worked with a team to identify and merge rep
orts to PinPoint. Created and analyzed monthly charge and payment reports, depa
rtmental pending files, and budget to actual reports for monthly departmental re
view. Maintained and worked with setup issues in PinPoint Decision Support Syst
em. Developed training documents for the program and worked to train campus per
sonnel working on the program at all four campuses. Assisted with new software
releases, software upgrades, and vendor and campus relations. Worked as a daily
resource for questions and problems related to ongoing campus technical support
for all four campuses.
Cooperative Education Director/Tech Prep Director - Alvin High School, Alvin, Te
xas 2003 - 2005
Supervised 30 teachers on all tech prep activities including training, plan deve
lopment and maintenance. Coordinated with 2 state agencies, 12 community colleg
e districts and 2 universities as well as over 100 different businesses for new
plans and plan maintenance. Developed 20 new tech prep plans that are in effect
with local colleges and are meeting needs of over 500 students at Alvin High Sc
hool. Supervised 120 at-risk high school juniors and seniors quarterly in human
resource and job related issues.
Business Education Teacher - Tivy High School, Kerrville, Texas 2002
Designed lesson plans and daily lectures for six periods of Keyboarding/Career C
onnections. Supervised educational progress for 150 high school freshman. Worke
d as an Advisor of Tivy Business Professionals of America Chapter. Worked as Spo
nsor of Tivy High School Interact Club in conjunction with the Kerrville Rotary.
Organized numerous organizational fundraisers and community Service Projects.
Personal Banker, Customer Service Representative - Wells Fargo Bank, Texas and
New Mexico 1997 - 2001
Managed customer portfolios, serviced relationships and cross-sold all products
and services to a customer portfolio based on consumer financial data and bankin
g history of over 1,500 customers. Developed and maintained relationships with
4 Wells Fargo partner companies to maximize sales opportunities and achieve sale
s standards and provided broad base financial and credit services with the goal
of acquiring 100% of each customer's business. Responsible for all sales trainin
g and sales progress for 45 employees and designing local sales promotions in bo
th Texas and New Mexico bank including a Branch Challenge, which increase branch
profitability. Trained all new employees on computer systems, sales skills, an
d customer service techniques, as well as to implement referral program in New M
exico. Received special recognitions for exceeding sales goals by as much as 25
0% quarterly while keeping low error percentages.
Education
M.S., Human Performance Technology - Texas State University, San Marcos, Texas
2003
B.S., Business Administration - Wayland Baptist University, Lubbock, Texas 2002
A.A., Business Administration - Wayland Baptist University, Lubbock, Texas 2002
Computer Skills
GE Centricity (IDX Web/Character) * Cerner PowerChart * Cognos * PinPoint * Macr
omedia Dreamweaver MX
Vision/Vision HER (SourceMedical) * Adobe Illustrator * Adobe PageMaker * Corel
Draw * Adobe Photoshop * Adobe InDesign
Macromedia Flash MX * Banner * iMovie * SPSS * Luminis * Microsoft SharePoint *
WebCT * Joomla * Surgical Notes
Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Visio, Proje
ct, Front Page)
Professional Organizations
Medical Group Management Association (MGMA) * Anesthesia Administration Assembly
(AAA) * Ambulatory Surgical Center Administrators (ASCA) * Academic Practice As
sembly (APA) * American College of Medical Practice Executives (ACMPE)
American College of Healthcare Executives (ACHE) * Ambulatory Surgical Center As
sociation (ASCA) * Texas Ambulatory Surgical Center Association (TASCS) * Associ
ation of periOperative Registered Nurses (AORN) * Association for Professionals
in Infection Control (APIC)
American Academy of Professional Coders (AAPC) * American Health Information Man
agement Association (AHIMA) * Society for Human Resource Management (SHRM) * Ins
titute for Healthcare Improvement (IHI) * American Society for Quality (ASQ) * A
ssociation for Healthcare Accreditation Professionals (AHAP)
Additional Professional Training
Infection Prevention for Ambulatory Surgery Centers: Meeting CMS Conditions for
Coverage (APIC)-March 2010
VIP Training for Vision and Vision EHR-SourceMedical-September 2009
Advanced Surgery Center Administrator Certificate Program (AORN)-August 2009
Ambulatory Surgery Center Administrator Certificate Program (AORN)-June 2009
AAAHC Accreditation Preparation Workshop Strategies & Solutions-May 2009
AAAHC Achieving Accreditation Seminar-December 2008

References
Available upon request