HANA EICHER

22527 Waterbury Street, Woodland Hills, CA 91364

818-434-7202 // he8ed0de@westpost.net
VP  SALES SUPPORT / CLIENT SERVICES
Process & Productivity Improvements / Best
Practices / Cost Reductions / Program Management /
Restructuring / Turnarounds / Integration &
Consolidation / Customer Satisfaction / Budgeting
An award-winning leader, I designed and implemented
value-added business process redesign and workflow
improvements for multiple departments. With a
history of performance-based progression, I drove
continuous process improvement, increasing
efficiency, productivity and customer satisfaction
while cutting costs.
* Implementing strategic business solutions that
became industry standards
* Optimizing project management support for diverse
projects across the enterprise
* Building and mobilizing dysfunctional teams into
cooperative, collaborative organizations
* Partnering with business leaders to facilitate
change and strengthen organizational alignment
I am known as a strong problem solver, leader, and
communicator who consistently succeeds where others
failed. I earned a BS in Business Administration
from the University of Phoenix and completed the
Executive Development Program at Haas School of
Business, UCB. Multi-lingual: English, Spanish,
Czech, Russian and German.
CAREER HISTORY
VP of Sales, Lawyers Liability Insurance Services,
2009  Present.
Build business/manage current accounts for
malpractice insurance company. Reduced quote and
implementation process 30%. Sold $500K in new
business.
Enterprise Business Solutions Officer, Health Net,
Inc., 2007  2009.
Appointed by Executive Leadership Team to
partner with internal leadership to form project
portfolio. Enabled firm to meet $100M synergy
target. Reduced number of requested projects 70%.
Saved $3M in FTE cuts. Managed $70M budget/300
staff. Promoted from VP.
Turned around organizations poor performance.
Ensured passage of SOX audit for first time in
companys history. Increased productivity 28%.
Converted 19 PMOs from state/division level to
Enterprise Office. Developed strategic ROI-based
approach to project delivery.
WellPoint/Blue Cross of California division, 1992 
2006.
Staff VP of Sales Technology, 2001  2006.
Directed activities to ensure continuous
improvement in efficiency, Best Practices, sales
support delivery, and customer satisfaction.
Managed $5M budget and 30 FTEs focused on sales
force automation projects. Won multiple awards for
outstanding performance.
Centralized problem escalation, reducing
resolution time 60%. Improved sales presentations,
increasing closing ratio 20%. Cut new case
implementation time 67%, boosting customer
satisfaction scores 23%.
Director, Customer Satisfaction and Sales Support,
1996  2001.
Simplified processes/implemented Best
Practices. Implemented Large Group Pharmacy and
cost containment initiatives, contributing to $17M
in annual savings. Set up Sales Liaison unit,
cutting complex issue turnaround time 30%. Ensured
regulatory compliance.
Managing Account Consultant, 1992  1996.
Managed public and education institutional
accounts with 2,000+ employees. Implemented
enrollment phone service. Won Leaders Club Awards
for performance.
Other: Escaped from communist Czechoslovakia with
family at age 16, building confidence and ethic of
hard work.