MICHAEL A.

ARTHUR
6595 Esmeralda Drive * Castle Rock, Colorado 80108 * (402) 415-9646 * ma9
07fe2@westpost.net
SUMMARY OF QUALIFICATIONS
Conscientious IT Programmer with extensive experience across insurance, and heal
th care fields;
offers reputation for quickly and effectively resolving crisis situations and
skill in translating needs between technical and nontechnical audiences.
* Strives to increase efficiency in processes and systems and improve usability.
* Develops solid rapport with team members and customers, keeping project stakeh
olders motivated and on schedule.
* Takes on project pieces in failure states and helps to turn them around, deliv
ering results free of errors and to clients' satisfaction.
TECHNICAL COMPETENCIES
COBOL I and II * CICS * SQL * Access * Eztrieve * Assembler * AS/400
* TSO
Roscoe * JCL-Scan * Expediter * Simon * Abend-Aid * Mainframe OS/390
* Windows XP
PROFESSIONAL EXPERIENCE
BlueCross and BlueShield of Nebraska, Omaha, Nebraska 1998-2009
Senior Programmer/Analyst
* Analyzed requirements from customers throughout company; completed detailed de
signs with estimates and coding in COBOL, JCL, Eztrieve, and CICS; and helped pe
rformed cross-platform integration.
* Tested, debugged, implemented, and maintained programs; ensured proper use of
version control processes.
* Played key role in data transfer, conducting parallel testing and ensuring fun
ctionality of files in new system.
* Contributed to changes made within Company MS SharePoint, archiving informatio
n from work orders to enable staff to complete work orders more effectively and
quickly.
* Partnered with teammate to spearhead .Net training; cross-trained business and
program analysts, teaching them segment of core system and how to incorporate c
hanges into their programs.
* Updated data and rebuilt older and poorly functioning regressions; improved re
gressions are used in current system.
* Created active Excel spreadsheet, automating previously costly and time-consum
ing process for generating reports.
* Expanded knowledge base, learning fundamentals of object-oriented programming.
* Conceived initiative aligned with company's emphasis on wellness and implement
ed program in Omaha branch;
program met with such success that numerous employees participating in o
ngoing weight loss contests.
* Held responsibility for completing work orders on smaller maintenance projects
, coordinating work, updating systems, and running weekly reports.
KEY PROJECTS:
Federal Employee Program (FEP) system
* Maintained FEP system, performing federally-mandated updates which were ordere
d as many as 10 times yearly.
* Incorporated modifications, such as insurance rate changes, into system; gener
ated explanations of benefits and remittances to confirm that adjustments would
go into effect only after certain date.
* Made enhancements, enabling code with complex control structure to run more qu
ickly and efficiently and expediting run times for production.
* Worked with vendors on testing and implementation of new software; developed A
ccess databases and handled Visual Basic coding, enabling file transfers from an
d to mainframe.
System sun-setting
* Participated in effort to transition from mainframe to LAN system, testing sys
tem components and submitting results.
* Completed all work in timely manner and with focus on quality, facilitating co
mpletion of project on set schedule.
HIPAA
Contributed to ongoing maintenance, performing testing and identifying and resol
ving critical technical issue to ensure security of patient and employee informa
tion.
Y2K
Volunteered for initiative upon becoming super user of File 8, Expeditor, and Da
ta Ager; utilized those programs to test system's functionality at date change,
identify potential issues,
and formulate solutions.
MICHAEL A. ARTHUR
Page 2

Tech Pro Source, Omaha, Nebraska 1997-1998

Senior Programmer/Analyst (Contract)
Analyzed customer requirements and completed detailed designs, writing code in C
OBOL; tested, debugged, implemented, and maintained programs, ensuring proper us
e of version control processes.
Guarantee Mutual Life Insurance, Omaha, Nebraska 1995-1997
Programmer/Analyst
* Managed project planning; wrote, tested, debugged, implemented, and maintained
programs in General Ledger system; and performed year-end and tax reporting sys
tem changes in Assembler.
* Interpreted detailed design documents such as flow charts, scripts, and interf
ace specifications.
Bishop Clarkson Hospital, Omaha, Nebraska 1994-1995
Programmer
Contributed to development of programs for cost accounting of both financial and
inventory reporting; created run time instructions, built transmittals and copy
books,
and provided program analysis and maintenance.
EDUCATION AND CERTIFICATE
Metropolitan Community College (formerly Metro Tech Community College), Omaha, N
ebraska
Coursework (equivalent to Associate degree), IBM/Datability 1991-1993
Computer Programming Certificate 1993