4513 ILLINOIS AVENUE WASHINGTON, DC 20011

CELL PHONE (202) 870 9690 E-MAIL gg90dece@westpost.net

GENTRI JOANNE GAINES

SUMMARY OF QUALIFICATIONS

Recent college graduate capable of performing basic troubleshooting of Windows O

perating Systems. Presently pursuing CompTIA A+ Certification. Can perform vari
ed administrative, customer service, and computer tasks. Currently hold a Master
of Science Degree in Information Technology.

WORK EXPERIENCE

Goodwill of Greater Washington, Washington, DC

I.T. INTERN
May 2010 to Present
Installs Windows XP Professional operating systems. Installs Microsoft Office 20
03 applications. Sets up accounts in Active Directory and Microsoft Exchange (Ou
tlook). Deploys computers and related hardware. Troubleshoots and resolves hard
ware and software issues. Creates clear, complete, and accurate documentation (e
x. creates an IT handbook for retail stores, which includes diagrams and written
instructions about key computer systems at the store, such as POS, telephones,
email, etcetera). Assesses various pieces of spare equipment and creates a compl
ete inventory of those items which GGW can utilize.
Wildtech Alliance, Washington, DC
WILDTECH MEMBER Novembe
r 2009 to Present
Performs computer software and hardware upgrades on used, donated computers.
Records and documents all refurbishing work performed. Conducts fundraising camp
aigns for Wildtech by garnering financial (and various other resources and) supp
ort from major corporate sponsors.
Goodwill of Greater Washington, Washington, DC
CASHIER RETAIL DIVSION October 2009
to Present
Focused on providing excellent customer service. Provide quick and accurate mone
tary transactions. Team-oriented, friendly and innovative in solving customer c
oncerns. Instrumental in helping the store consistently reach and exceed its wee
kly sales goals.
Southeastern University, Washington, DC
GRADUATE ASSISTANT December
2007 to May 2009
Under the U.S. Department of Education Work/Study Program, assisted the Southeas
tern University Office of Institutional Research with statistical data managemen
t and analysis using SPSS and Excel. Worked with various university departments
to ensure the compilation of accurate student cohort and demographics reports. A
ssisted students and other stakeholders with job search strategies and resources
. Instrumental in planning and in implementing semi-annual university career fa
irs. Spoke to groups of graduate students about the benefits provided to them by
the Career Services Office.
Whole Foods Incorporated, Silver Spring, Maryland
RETAIL ASSOCIATE Nov
ember 2004 to August 2007
Created gourmet meals using raw materials according to company specifications an
d recipes and maintained consistency in food quality standards. Provided custome
r service by identifying customer needs, assisting with purchasing decisions, lo
cating merchandise, resolving customer issues and concerns, and promoting produc
ts and services Maintained the deli area by following company procedures, util
izing equipment appropriately, merchandising, and completing and retaining requi
red paperwork, logs, and other documentation. Maintained correct department sign
age and pricing. Understood why Wholes Foods products were different from those
of conventional stores, and was able to explain this difference to the customer
s.

COMPUTER / OFFICE SKILLS

Possess a basic understanding of A+ concepts and trouble shooting procedures

Can create documents, forms, reports, queries, and presentations using the MS Of
fice Suite (Word, Excel, PowerPoint, and Access)
Can create documents and generate reports and spreadsheets using WordPerfect and
SPSS
Typing speed of 45 WPM

EDUCATION

Southeastern University, Washington, DC

Master of Science Degree, Information Technology June 2009
Howard University, Washington, DC
Bachelor of Art Degree, Arts Management May 2007

AWARDS RECEIVED

Southeastern University, Washington, DC

Certificate of Achievement in Academic Excellence
Award Dates: October 15, 2008 and June 5, 2009
Southeastern University, Washington, DC
James Edward Miller Chapman Scholarship Fund
Award Dates: Spring 2008 and Winter 2009

PROFESSIONAL MEMBERSHIPS

Toastmasters International
Southeastern University Chapter, Washington, DC
Member
Joined: May 2008