Operations Specialist

11461 S. Oneida St.

Phoenix, Az 85044
(480)244-7751 Mobile
(480)753-3598 Home
SCOTT R. WAGNER
Phoenix, Arizona 85044
RETAIL OPERATIONS AND SALES MANAGEMENT
MANAGE MULTI-SITE, HIGH-VOLUME, HIGH-PROFIT RETAIL OUTLETS, LOSS PREVENTION SHRI
NK CONTROL INVESTIGATIONS, MARKETING, HUMAN RESOURCE SPECIALIST
QUALIFICATIONS
* Retail operations and sales management
* Shrink Awareness/Control
* Training and development skills
* Mentoring employees
* Adaptability
* Effective time management
* Audit and Investigations
* Critical thinking
* Foster open communication/listen to others
* Build relationships/interpersonal skills
* Proven and effective supervision skills
* 20 years of successful multi-unit management experience
* Strong financial savvy/Growth & Marketing
* Computer literate
* Extreme organizational skills
* Act with integrity
* Develop oneself
* Pre-Employment checks and Interviews
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER
Luxottica Retail North America - Arizona 06/2009 * PRESENT
Training and overseeing associates to engage with customers to help them uncover
the customerâ s needs to help them see and look their best. By building strong leade
rship teams and developing bench strength.
* Shrink control for store. Dropped Shrink from 8% to 2.3% against a company av
erage of 3.6%
* Training and certification. Ensured all associates had adequate training to o
btain necessary certifications and credentials.
* P & L Management. For expenses control to achieve maximum profits.
* Achieve planned results for district profits as measured by net income of 20%
or more and effective expense management.
* Hiring/Terminating/Reviewing. All aspects of day to day human resource admini
stration and strive to reduce turnover by proven hiring techniques. Ensure adequ
ate and competent staff levels.
* Merchandizing; product placement and Shrink prevention.
* Ensuring all state applicable and regulatory laws are met and licenses remain
current.
* Ensure 100% compliance to company policies.
* Create a culture of accountability.
* Sales goals/planning.
* Coach development.
 * Inspire motivation to drive for results.
* Demonstrate through example a commitment to exceptional customer service. Res
olve problems and complaints quickly, and monitor store operations to ensure cus
tomer friendly service is consistently provided.
DISTRICT MANAGER * ALL ARIZONA STORES
Rent A Center (Also offering Financial Services â Cash Advantage * ) 01/2007 * 02/200
9
Managed all operations of 15 Rent A Center retail stores which also offered pay
day lending/check cashing services from Flagstaff to Tucson.
* Create and communicate a clear vision of the districtâ s business expectations by
motivating store managers to establish a culture of maximum productivity.
* Provide leadership, monitoring and training required to ensure individual loc
ations comply with procedures and practices for collections.
* Achieve planned results for sales as measured by revenue goals, customer grow
th, profit growth, and store sales.
* Achieve planned results for district profits as measured by net income of 20%
or more and effective expense management.
* Ensure timely staffing of stores.
* Ensure effective training and development for all store managers and coworker
s in the State.
* Maximize retention of store managers and all district coworkers.
* Demonstrate through example a commitment to exceptional customer service. Res
olve problems and complaints quickly, and monitor store operations to ensure cus
tomer friendly service is consistently provided.
DISTRICT MANAGER * PHOENIX METRO-PLEX, ARIZONA
Dollar Financial Group, Inc. 06/2003 * 12/2006
Managed 12 Financial Service stores with more than 36 employees.
* Facilitated new growth by conducting store location research and staff recrui
tment.
* Had complete P&L responsibility of all stores.
* Implemented and controlled internal merchandising programs as well as externa
l marketing.
* Oversaw loss prevention and quality control as well as maintained safety stan
dards.
* Consistently surpassed targeted sales goals.
* Improved customer service by 10% via â secret store shoppers. *
DISTRICT MANAGER * ALL ARIZONA STORES
Americaâ s Best Contacts and Eyeglasses 04/1992 * 01/2003
Rapidly advanced in the organization by consistently improving revenue growth, p
rofitability, merchandising, and customer service excellence.
DIVISION MANAGER * PHOENIX, ARIZONA 2002-2003
* Managed 15 stores in three states (Arizona, Colorado, and Utah) with 17 optom
etrists and 15 store managers under my direct supervision.
* Managed overall store operations to ensure consistent training, financial rec
ord keeping, inventory controls, and personnel administration.
* Reduced employee turnover by 20%.
* Investigated company losses and trained store managers on loss prevention tec
hniques.
* Brought all Arizona stores into state compliance through a reconstruction of
record keeping standards.
DISTRICT MANAGER * PHOENIX, ARIZONA 2000-2002
* Managed 6 stores in Metro Phoenix with 7 Optometrists, 6 store Managers, and
60 plus staff.
* Inspired and led the opening of two new stores in Glendale and Paradise Valle
y.
* Exceeded budgeted revenue and profit growth by 30%.
AREA MANAGER * KENNER, LOUISIANA 1996-1999
* Managed 12 stores in Louisiana, Alabama and Arkansas with 12 store managers.
* Developed optometrists and staff through training and mentoring programs.
* Increased sales 30 % over a three year period.
* Received Store of the Year Award in 1999 based on sales growth and exceeding
profit expectations.
GENERAL MANAGER * MESA, ARIZONA 1993-1996
* Selected to hire and train staff in new markets for the company due to excell
ent performance in Mesa.
* Achieved runner up for Store of the Year in 1996.
* Exceeded sales and profitability target by 25%.
*
ASSISTANT MANAGER * MESA, ARIZONA 1992-1993
* Recruited and hired staff.
* Opening and closed stores.
EDUCATION
Arizona State University
Business Administration
Courses include:
o Business management
o Time management
o Effective Planning
REFERENCES PROVIDED UPON REQUEST