_STEVEN R.

HARDY_
64 Springhill Lane_ _(443) 309-1866
North East, Maryland 21901 sh93a910@westpost.net
Summary of Qualifications
Highly accomplished and results-driven System and Network
Administration Professional POSSESSING EXCEPTIONAL PROBLEM SOLVING
SKILLS. DEMONSTRATED EXPERIENCE IN ALL ASPECTS OF HARDWARE
MAINTENANCE INCLUDING PROCUREMENT, INSTALLATION, SERVICE, UPGRADES,
FIRMWARE AND REMEDIAL REPAIRS. STRONG BACKGROUND IN NEW SYSTEMS
INSTALLATION WITH EXCEPTIONAL EXPERIENCE WITH A WIDE VARIETY OF
OPERATING SYSTEMS, HARDWARE DEVICES, SOFTWARE APPLICATIONS AND
NETWORKING PROTOCOLS. SOLID TRACK RECORD OF IMPLEMENTING SYSTEMS AND
POLICIES THAT DECREASE OUTAGES AND INCREASE SYSTEM SECURITY AND
RELIABILITY. PROVEN TEAM LEADER POSSESSING EXPERIENCE IN THE
FOLLOWING BROAD-BASED AREAS:
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NETWORK ADMINISTRATION
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HARDWARE MAINTENANCE/REPAIR
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PROJECT MANAGEMENT
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PROBLEM RESOLUTION
Professional Experience
HEWLETT PACKARD COMPANY_- Delaware Valley Area _2005-2010
_CUSTOMER SERVICE ENGINEER_
Selected to service and maintain HP equipment in the enterprise
environment Completed Product Specialist requirements for Proliant- P
class and C-class blade servers as well as MSA / EVA SAN Storage
devices.
*
Obtained Cisco TPM certification allowing for Cisco/NOC directed
service of Cisco routers and switches at large scale computing sites.
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Successfully managed corporate wide SAN outages in coordination with
high level support.
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Routinely resolved support level issues at large scale Proliant
Server Installations increasing customer satisfaction and server
reliability.
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 Northrop Grumman Information Technology a" _Newark, Delaware _2001
- 2004
_SENIOR FIELD SERVICE ENGINEER _
Chosen by major defense contractor involved in all aspects of IT
subcontracting to install, repair, configure, troubleshoot and update
HP Proliant, Dell and IBM servers at very large server site.
*
Acted as technical support engineer for local NGIT team and customer
engineering team, handling difficult hardware and software problems
that were escalated for resolution, including bad network
connections, failed raid arrays, virus remediation, firmware/driver
compatibility problems, OS service pack issues and intermittent
hardware issues, saving company and customer expense of extended
outages.
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Implemented use of standard baseline of hardware, software and
firmware, preventing repetitive outages, which reduced costs and
improved service credibility with customer.
Southern Chester County Medical Center a" _West Grove, Pennsylvania
_1998 - 2001
_SENIOR NETWORK ANALYST_
Brought on by hospital and retirement home to act as primary network
administrator. Built 300-node Microsoft NT 4.0 domain and
infrastructure. Handled all aspects of IT operations including
hardware, software, networking, firewall and antivirus problems and
disaster recovery. Managed hardware and software vendor issues to
assure hospital objectives were met. Completed MCSE Certification.

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Acted as technical lead of department during computing platform
change from two Unix servers using Telnet terminals to 30 servers and
270 client PCs.
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Assigned as top-level technical support to ensure stable and
reliable operation of new platform.
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Lead help desk operation and implemented new help desk procedures
and tools.
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Managed projects to assist in effort to convert hospital's network
to state of the art client/server platform utilizing Microsoft SQL
6.5, Exchange 5.5, Office Professional, Internet access and intranet
technologies.
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Selected, installed and maintained all support packages providing
antiviral protection, backups, automated application installs and
remote desktop support.
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Initiated disaster recovery plan and performed routine disaster
recovery testing, establishing and proving system where any critical
application or server could be restored onto a hot-swap server within
two hours from any location, ensuring minimal loss of computer
functions during disaster.
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Co-managed department for one year and helped write annual budget
for that year.

Grumman Systems Support Corp a" _Delaware City, Delaware _1993 -

1998
_SENIOR FIELD SERVICE ENGINEER_
Selected to maintain PC and server hardware and applications in
multiple platform environments. Performed application installs,
provided systems administration and troubleshot network connectivity
issues.
*
Successfully migrated 25 legacy applications from MS-DOS/Windows 3.1
to Windows NT 4.0, saving hundreds of thousands of dollars that it
would have cost the company to rewrite the applications.

Digital Equipment Corp a" _New Castle, Delaware _1980 - 1992

_FIELD SERVICE ACCOUNT REPRESENTATIVE_
Chosen by large computer and software manufacturer to service and
manage critical accounts in the Pennsylvania, New Jersey and Delaware
areas. Performed problem diagnosis and corrective maintenance.
Coordinated and performed installations. Maintained positive customer
relationships, providing follow-up of service delivery issues. HELD
D.O.D. ACTIVE SECRET CLEARANCE UNTIL EARLY TO MID 90'S.

HOBBIES: Amateur Radio, Electronics, Amateur Video and Movie Editing

Via Pinnacle, AVS and Sony PMB (AVCHD),
Education and Professional Certifications
Pennsylvania State University _Lima, Pennsylvania __Associate of
Applied Science Degree in Electrical Engineering Technology_
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(2009) COMPLETED HP APS BLADE CERTIFICATION REQUIREMENTS
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 (2008) COMPLETED HP XP1024 SAN CONFIGURATION MAINTENANCE COURSE
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(2007) COMPLETED HP EVA 6000/8000 SAN INSTALLATION/CONFIGURATION,
MAINTENANCE COURSE
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(2006) OBTAINED CISCO TPM CERTIFICATION
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(2006) COMPLETED DELL SERVER CERTIFICATION
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(2003) COMPTIA SERVER + CERTIFICATION
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(2002) WINDOWS 2000 TRAINING
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(2000) MICROSOFT MCSE CERTIFICATION WITH EXCHANGE 5.5/TCP/IP
CERTIFICATION
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(1999) MICROSOFT SQL 6.5 ADMINISTRATION
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(1997) MICROSOFT MCP NT 4.0 WORKSTATION CERTIFICATION