CAROLINE REYES

16051 SW 73rd Street * Miami, FL 33193

Home: 305. 387.4405 * Cell: 305. 801.8668 * Email:
cr965570@westpost.netSUMMARY
Senior IT Manager with 15 years experience in executive-level
worldwide technology management and responsibility for multimillion
dollar expense and capital budgets. Wide range of capabilities and
perspective for building, turning around, and leading advanced
information technology teams and projects. Accomplishments include:
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Designed and delivered ecommerce and web services infrastructure
that generated over $2M revenue with 16% of Interval International's
business over the e-commerce infrastructure.
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Delivered effective business collaboration technology at Ultimate
Software Group and saved $1M by redirecting technology and avoiding
unnecessary costs. Spearheaded the contract negotiations for managed
services projected to save $2M over five years.
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Re-engineered a failing messaging infrastructure for Ultimate
Software Group, improving service availability from 70% to 99.9%.
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Successfully restructured Ultimate Software's corporate MIS division
to support the corporation's direction and business goals, converting
it from a business inhibitor to an enabler; cut operating expense
budgets by 15% while increasing end-user satisfaction.
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Renegotiated software license and telecommunications contracts
saving $1M in the first year.
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Created and managed multi-million dollar project to improve security
to industry best standards onboard 28 geographically dispersed ships
and 10 regional offices in the United States and Europe for Royal
Caribbean, by implementing PCI compliance and privacy programs such
as CAN-SPAM.
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Implemented a complete security program, including policies,
standards, technical solutions and processes a"from concept to
production statusa"in only eighteen months for thirty-two (32)
geographically dispersed and individually managed newspapers under
Knight Ridder.
TECHNICAL SKILLS
Extensive information security management, engineering, architecture
and analysis expertise in the following areas:
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Business Continuity Planning (BCP)
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Intrusion Detection & Prevention Systems
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Incident Response & Management
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Computer Forensics, Analysis & Discovery
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COBIT, ITIL, and ISO 17799
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Mobile Encryption/Two-Factor Authentication
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Change Control Management
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Secure B2B Solutions
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Penetration Testing / Vulnerability Assessment
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Security Controls & Policies/SOX Compliance Audits
PROFESSIONAL EXPERIENCE
ULTIMATE SOFTWARE, Weston, FL JUNE 2007 a" PRESENT
_DIRECTOR OF COMPLIANCE, JAN 2009 a" JULY 2010_
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Part of core team that acquired and maintained international elite
ISO 27001 security certification for third largest SaaS company in
the United States
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Implemented Internal Audit processes to ensure continued compliance
with SAS 70, SOX and ISO 27001 audit standards
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Managed provisioning of full access to the SaaS environment for
internal and external customers
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Re-engineered access control, change management, security reviews
and risk assessment processes of the entire enterprise in order to
meet business needs while maintaining security
_DIRECTOR OF CORPORATE SERVICES, JAN 2008 a" DECEMBER 2008_
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Cost savings through contract renegotiations of maintenance and
licensing agreements
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Architected and successfully delivered SharePoint to enable online
collaboration
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Led the upgrade of and fully leveraged several core business
applications
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Enabled the business to reach strategic business goals through
successful delivery of technical solutions
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Improved response time and increased internal customer satisfaction
of the Helpdesk through the use of measured SLAs and other
communication process improvements
_DIRECTOR SECURITY AND NETWORK SERVICES, JUNE 2007 a" DECEMBER
2007_
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Stabilized network environment, eliminating unplanned outages and
improving network performance for all SaaS customers
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Envisioned and created strategic and tactical security goals, budget
forecasts ($1.2M), guided technology projects and purchases ($800K),
created and implemented security policies, developed security
controls, lead disaster recovery efforts, and directed all
security-related projects
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Created business and technical security incident response procedures

ROYAL CARIBBEAN CRUISE LINES, Miramar, FL FEB 2004 a" JUN 2007
_MANAGER, DATA PRIVACY & SECURITY_
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Created and managed multi-million dollar security project to improve
security to industry best standards onboard 28 geographically
dispersed ships and 10 regional offices in the United States and
Europe
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Advised executive board on security matters, implemented security
policies and standards and created and managed projects to mitigate
security threats
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Established periodic Security Awareness program for all employees
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Successfully led and implemented projects that resulted in SOX and
PCI and CAN SPAM security and privacy compliance
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Implemented metrics to report on and gauge effectiveness of security
program for executive board
KNIGHT RIDDER, Miami, FL MAY 2001 a" FEB 2004
_MANAGER, INFORMATION SYSTEMS _
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Technical Lead on e-commerce project to bring core business to the
Internet, saving over $5 million annually and enhancing revenue
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Successfully executed security project with limited budget and
resources to bring corporate organization and newspapers into
compliance with regulatory requirements
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Created security program and implemented security polices, standards
and oversight
INTERVAL INTERNATIONAL, Miami, FL JUNE 1998 a" MAY 2001
_SENIOR SYSTEMS ENGINEER_
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Responsible for entire IT security infrastructure for a $6.2 billion
international vacation exchange network and travel/entertainment
services provider
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Responsible for overseeing and managing UNIX, NT, Novell, Web,
security and networking technologies
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Researched and recommended new technical solutions
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Budgeted and executed enterprise projects
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Designed, implemented and migrated firewall technologies including
VPN solutions
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Worked with senior management to develop and rollout security
policies and standards
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Team lead in design, implementation and migration of e-commerce web
servers, DNS, FTP and Oracle database technology to Sun/Solaris
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Project Lead in design and implementation of Internet Security and
web services infrastructure that resulted in over $2 million in
revenue with 16% of the Company business over the e-commerce
infrastructure
MTV NETWORKS, New York, NY NOVEMBER 1997 a" JUNE 1998
_SENIOR SYSTEMS ANALYST_
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Managed technicians on NT related projects Part of project team that
migrated networks from Token Ring to 100 MB Ethernet
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Designed and implemented Microsoft NT Domains and Exchange 5.5 sites
for Microsoft Exchange
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Planned and directed project to migrate select users to Lotus Notes
NT domain
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Upgraded Novell 3.1x to Novell 4.1x platform
CHASE MANHATTAN BANK, New York, NY JUNE 1995 a" NOVEMBER 1997
_TECHNICAL OFFICER _
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Excelled and promoted to management and oversaw 5 technical
consultants.
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 Planned and executed enterprise wide Novell 3.x to 4.x migration
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Researched, recommended and implemented Windows NT Server
environment
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Project Lead for Windows for Workgroups 3.11 and Windows NT
workstation conversion
_SENIOR NETWORK ANALYST/ DEVELOPMENT AND IMPLEMENTATION_
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Optimized performance through proactive monitoring strategies
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Converted to and monitored Bootp/DHCP services on Netware 4.1x
servers
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Implemented and monitored DNS on Windows NT Server
EDUCATION
FLORIDA INTERNATIONAL UNIVERSITY
B.A., Double Majors -Business Administration and International
Business
NATIONAL HONOR SOCIETY AND DEAN'S LIST
QUEENSBOROUGH COMMUNITY COLLEGE
A.A.S, Computer Information Systems
NATIONAL HONOR SOCIETY AND DEAN'S LISTCERTIFICATIONS AND MEMBERSHIPS

InfraGard member, IEEE Member, SANS Security Essentials (GGSEC)

Certification, Certified Information Systems Security Professional
(CISSP)