____________________SUMMARY____________________

A positive accomplished design and writing specialist who enjoys designing logos
, brochures, and advertisement to create professional and organized documents th
at deliver a direct and clear message to the client. A friendly, intelligent sel
f-starter who works well independently or as a team player.
____________________EXPERIENCE____________________
2009 to Present - Student
OSC, Rancho Cordova
* Currently enrolled in the HTML class in order to achieve a certificate in Web
Design and Web Programming. Scheduled to complete in October of this year.
* Designed professional logos, brochures, and flyers for non-profit organization
s. Wrote and edited content for websites that are currently published.
* Completed Adobe Dreamweaver, Photoshop and Illustrator, and Basic Design cours
es.
2009 to 2010 - Technical Writer
VETERANS HOSPITAL AFFAIRS, Rancho Cordova, CA
* Developed templates, project plans, and training strategies.
* Wrote standard operating procedures (SOPs) for Reusable Medical Equipment (RME
s) for a new nationally mandated project at the Department of Veteran Affairs, N
orthern California Health Care System.
Documented RME to be used by all medical departments, such as surgery, anesthesi
ology, and radiology.
* Trained new employees.
* Supervised development and delivery of dental SOPs, which was successful in me
eting productivity and suspense goals.
2005 to 2008 - Technical Writer
EDS, Sacramento, CA
* Participated on multiple project teams to gather content for documentation.
* Researched, created, and edited system documentation, user manuals, and proced
ures to comply with account standards, contract requirements, and project specif
ications.
* Maintained version-controlled project documentation in Livelink, a Web-based d
ocumentation management and repository application.
* Worked on multiple projects while meeting all project timelines.
* Provided instruction to SEs on Livelink usage and documentation standards.
2004 to 2010 - Marketing Consultant
FRESH ANOINTING MINISTRIES, Tracy, CA 2004
* Designed layout of new membership packets.
* Designed and wrote brochures, flyers, and other advertisement literature.
2003 to 2004 - Business Consultant
SMALL BUSINESS DEVELOPMENT CENTER, Sacramento, CA 2003
* Interviewed small business owners and gathered information for publication.
* Created ideas, wrote content, and made design decisions for a quarterly publis
hed newsletter.
1995 to 2003 - Marketing/Technical Consultant
WRITING INNOVATIONS INC, ATLANTA, CA
* ESC, Alameda, CA - Worked closely with Engineers to develop and write content,
using information mapping, for an online-help system. Translated complicated c
oncepts into user-friendly information.
* ORACLE CORPORATION, San Bruno, CA - Wrote a business Web e-traffic intelligenc
e manual that provided instructions on how to capture, analyze, and report custo
mer activity. The collected data was used to redesign new strategic web sites th
at will attract new customers and retain existing ones.
* LDC Telecommunications, Atlanta, GA - Observed a problem and independently cre
ated a solution that resulted in the award of a multi-million dollar contract. S
upervised a team to develop and create print and online training.
* ERNST & YOUNG, Atlanta, GA - Designed and developed an online help and print s
olution that was used to train over 2,000 analysts. The training allowed employ
ees to easily navigate and enter competency information to serve remote clients
in selecting the appropriate professionals for project requirements.
* MOTOROLA, Atlanta, GA - Created the design and layout for training, and wrote
content for a manual about Motorola's new cutting-edge wireless pager. The pager
supported development of small business applications. Once the manual was comp
leted and presented to the manager, his response was, "This is great, it's incre
dible, I love it!".
* UNITED POSTAL SERVICE (UPS), Atlanta, CA - Created graphic design used to deve
lop a training manual for over 13,000 UPS end users. Developed project training
needs analysis and learning objectives. Traveled as needed to customer locations
for on-site training needs analysis, development, validation, and implementatio
n. Developed pre-training tests, as well as post-training tests and retention as
sessments.
____________________EDUCATION____________________
Web Design & Programming
OSC Computer Training, Rancho, Cordova
Bachelor of Arts, Biology
Scripps, College
____________________AFFILIATIONS____________________
Society of Technical Communications (STC)
2003 to Present