Experienced, results-oriented professional with over 23 years experience in the

pulp and paper industry. Extensive strengths in supply chain project work, manuf
acturing, product quality, warehousing/inventory control, scheduling and distrib
ution, and customer service. During the last 8 years I have worked on projects c
harged with the replacement of a legacy supply chain model with an improved supp
ly chain model utilizing SAP WM/IM and manufacturing execution system software a
nd processes. My role on this project ended 5/31/2010 and I'm currently looking
to apply my experience and skills to a company in the South Louisiana area. My d
emonstrated abilities include:
* Business Analyst (warehouse operations)
* Information Systems Implementation
* Warehouse and Shipping Logistics Execution
* Customer Relationship Management
* Product Quality Management
* Process Improvement
* Project Management
* Production Operator Training
* Paper Machine Management
* Chemical Furnish Management
* Cross-functional Coordination
* OSHA/EPA Coordination
* Shift Production Management
* Hands-On Operations
* Project Engineering
PROFESSIONAL EXPERIENCE
Global Supply Chain Business Analyst (Warehouse Processes) (2002 - 2010)
International Paper Company (Memphis, TN.)
Worked in all phases of an eight-year supply chain initiative to replace a legac
y supply chain model with an improved operating model (Focus on Warehouse proces
ses).
* Designed and implemented standard warehouse business processes and technology
involving inventory receiving, storing, staging, shipping, and reporting for imp
roved and consistent warehouse processes in 25 manufacturing and converting faci
lities over a five-year period. Activities included:
o conducting gap analysis and designing new processes
o training end users on the new processes, systems, and equipment
o implementing/installing new processes, systems, and equipment (go lives)
o tracking performance post implementation.
* Continued work as a warehouse business analyst employed to build SAP IM/WM pro
cesses for IP's manufacturing and Regional Distribution Centers for the entire S
ystem Development Life Cycle. Activities included:
o acquiring facility requirements and translating them into design documents
o working with IT resources to build and/or modify existing SAP IM/WM functional
ity to fit the requirements
o writing end user work step instructions and user procedures
o prototype testing the new functionality
o implementation of these new processes (go lives)
Production, Shipping, and Inventory Software Specialist (2001-2002)
International Paper Company (Memphis, TN.)
Coordinated software implementation efforts between corporate Information Techno
logy group, Customer Service Teams, and eight International Paper manufacturing
facilities over a 17-month period.
* Trained eight facility end-users on International Paper's order entry and prod
uction tracking (OE&PT) software, which replaced former Union Camp and Champion
legacy software.
* Defined and documented manual work-arounds for the facilities to bridge gaps b
etween legacy and replacement OE&PT software.
* Designed work processes to best-fit OE&PT software applications.

Production Planning and Customer Service Manager (1998-2001)

International Paper Company (Mobile, AL.)
Coordinated efforts between customers, sales, product line business managers, ma
nufacturing, and distribution.
* Improved "on-time" shipping performance by 28% over a four-month period throug
h service programs, training, and communication efforts
* Enhanced department performance during a 1/3 work force downsizing resulting i
n uninterrupted service to customers.
* Trained Union Camp personnel on International Paper customer service procedure
s resulting in a more cost-effective merger.
Product Performance Manager (1997-1998)
International Paper Company (Mobile, AL.)
Managed product performance, quality improvement, product development, and the r
eduction of manufacturing cost.
* Obtained a 47% reduction in customer complaint credits by increasing operator
involvement in customer visits and complaint resolution
* Reduced manufacturing cost by $1.12/ton ($328,248 annual savings) through qual
ification trials of paper grades on a 550-ton/day machine.
* Improved the mill's competitive market position by developing 15 new profitabl
e products. This was achieved by coordinating efforts across product managers,
mill machine managers, and operating personnel.
Work Systems Trainer (1996-1997)
International Paper Company (Mobile, AL.)
Enhanced first line supervision and operator skill level.
* Developed and deployed a technical training program to certify employees in th
eir job classifications.
* Certified 54 employees and trained three training coordinators to perpetuate t
he certification program with minimal management supervision (train-the-trainer)
.
* Designed, implemented, and maintained the operation of a structured problem-so
lving system using documented work instructions, trouble-cause-correction docume
nts, job skills records, and other training materials.
Paper Machine and Chemical Furnish Manager (1993-1996)
International Paper Company (Mobile, AL.)
In charge of the maintenance and operation of two paper machines and the corresp
onding chemical furnish area for the production of over 350 tons of paper per da
y.
* Optimized machine and chemical operations involving process engineering, maint
enance, and contractor service personnel resulting in a $324,600/year reduction
in manufacturing costs
* Lead a cross-functional process improvement team and developed an action plan
to track progress against key indicators - safety, performance to standard, spee
d, downtime, quality rejects and new product development
* Championed machine improvement projects resulting in improved quality, efficie
ncy, and safety.
* Worked closely with process managers to bring "High Performance Organization"
concepts to machine crews.
OSHA & EPA Regulatory Coordinator (1992-1993)
International Paper Company (Mobile, AL.)
Enforced and maintained safety, environmental and industrial hygiene standards.
* Reduced recordable accidents by 25% over a one year period
* Managed training and work efforts towards OSHA and EPA standards.
* Developed and implemented safety programs and procedures.
Shift Production Manager (1989-1992)
International Paper Company (Mobile, AL.)
First line supervisor responsible for the daily operation and maintenance of thr
ee paper machines for the production of over 160,000 tons of uncoated paper per
year.
* Resolved labor/management issues.
* Coordinated crew efforts during scheduled and unscheduled outages, paper machi
ne trials, and normal operating conditions.
* Conducted product quality and shift turnover meetings.

Process Engineer - Hands on Experience (1987-1989)

International Paper Company (Mobile, AL.)
Held several nonexempt positions during company labor dispute. Successfully perf
ormed the duties of a machine operator, a control room operator, a chemical furn
ish operator, a laboratory technician, and a paper testing technician.
Project Engineer (1985-1987)
Westvaco Paper Company (Charleston, SC.)
Entry level position responsible for the development and implementation of vario
us pulp and paper engineering projects. Determined paper machine energy efficien
cies, evaluated paper mill cleaner operations, participated in defoamer trials f
or pulping processes, assisted Product Development with quality trials and vario
us paper testing

EDUCATION
Bachelor of Science in Chemical Engineering, Auburn University, Auburn, AL (19
85)

REFERENCES
M. Lauren Lemmon, Judge
29th Judicial District Court
Post Office Box 424
Hahnville, LA 70057
(985) 783 3206
mlaurenlemmon@gmail.com
Minette Prior (Former Manager)
International Paper Company
Former Manager for several previous positions held - Retired
Memphis, TN.
(901) 757-4680
Jeff Schneider (Current Manager)
Deliver Warehouse Track Lead
International Paper Company
Memphis, TN
(901) 419-8429 Ext. 28429
jeff.schneider1@ipaper.com
Tim Kroner (Former Manager)
Production, Scheduling, and Distribution Manager
International Paper Company
Franklin, VA
(757) 635-8717
tim.kroner1@gmail.com