Thomas Labinski

2225 W. Hidden Treasure Way, Anthem, AZ 85086

623-551-9455 tl90ae5e@westpost.net
Summary
Dedicated sales professional and top ranked Account Manager with proven track re
cord. Extensive experience in successfully developing long term, mutually benefi
cial relationships with diverse group of clients ranging from small local busine
sses to Fortune 100 companies. Goal-oriented individual that demonstrates exce
ptional interpersonal and written communication skills to provide superior custo
mer service in order to generate new and continued revenue growth.
Key Strengths and Areas of Expertise
Territory Growth Management
Providing Exceptional Customer Service
Key Account Management and Retention
Farming and Hunting Potential Customers
Product Education
Leading through Consistent Superior Work Ethic
Cross Selling Products
Highly motivated to be a Top Sales Performer
Developing Sales & Marketing Campaigns
Customer Care Council Team Member
Selected Accomplishments
Managed over 1200 customer accounts regarding their Support and Update agreement
s within 19 States through direct sales and business development, including new
product update rollouts, key account management, customer relationship developme
nt, contract negotiations, and order fulfillment.
*Designed, implemented, and adjusted various sales and marketing programs around
customer care and retention.
*Provided product and technical information to clients via the phone and email.
*Handled incoming customer calls as well as made outbound cold calls to recaptur
e past customers.
*Accurately processed customer transactions and follow-up within our CRM.
*Secured customer loyalty and forged strong relationships with customers to ensu
re their success with our software by proactively communicating with them on a r
egular basis regarding their software usage, requirements, and expectations.
*Demonstrated on-going and result driven success over 10 year tenure with IHS/ES
S selling over 8 million in revenue.
*Earned consistently superior performance reviews and multiple awards in recogni
tion of top sales performance.
*Displayed a strong work ethic every day by meeting and exceeding monthly, quart
erly, and yearly sales goals.
*Managed, supervised, and developed two employees. Both sales and revenue doubl
ed within that 2 year period.
*Researched issues to resolve client inquires; including referring to programmer
s and technical support staff.
*Held membership in the Customer Care Council focusing on taking care of our cus
tomers and servicing their needs.
*Worked from home for 6 years but still developed strong and highly effective co
mmunications with co-workers resulting in building new business, cross sales, an
d new software revenue through upgrades and add-ons.
*Completed multiple sales courses, management seminars, and continuing product e
ducation meetings and classes.
Professional Experience
IHS,
2000 to 2010
15 Inverness Way East, Englewood, CO
Support and Training Sales Account Manager: Compliance Suite Software Division.
Related Work Experience
ResortQuest, 505 South Main Street, Breckenridge, CO
Group Sales Co-Manager
*Showed and toured company properties to prospective group leaders. Answered Ma
rketing leads with phone calls and personalized letters. Helped coordinate corp
orate meetings, Weddings, Reunions, and Ski Clubs. Provided support at check-in
to ensure guest satisfaction. Compiled office phone and reservation agent sale
s statistics for management. Handled overflow reservation calls to sell complet
e vacation packages.

Vail and Beaver Creek Reservations, US Hwy 6, Keystone, CO

Reservations Sales Supervisor
*Managed, developed, supervised, and coached over 30 sales agents on their sales
technique and phone skills, Held monthly sales meetings, phone etiquette course
s, and sales seminars, computed monthly sales agent commissions and oversaw mont
hly sales quotas and goals. Was promoted from Keystone Reservations where I was
Employee of the Month twice and winner of monthly sales conversions and dollar
volume contests a total of 16 times.
Education
Bachelor of Science Degree - Marketing
University of Wisconsin - LaCrosse, WI. - 1994.
Certifications/Training
*Colorado Real Estate Associate Broker License
*HVAC Universal Certification
*Vail Resorts Reservations Sales School Graduate
*Keystone Resorts Potentials Corporate Sales Training Graduate
*Proficient in Microsoft Office, Saleslogix, and Goldmine CRM
*Over 120 hours of company-sponsored training on:
Inside Sales, Outside Sales, Cold Calling Techniques, Solution Selling, Un
derstanding and Qualifying our Customers, Providing Customer Service, Getting th
e Appointment, Demonstrating Software, Drafting Quotes, Writing Contracts, and C
losing the Deal.