SHARON FLOOD

3612 Arcadian Drive

H: (510) 582-1959
Castro Valley, CA 94546
sf9e5964@westpost.net
C: (510) 220-7082

DIRECTOR OF QUALITY ASSURANCE

INFORMATION TECHNOLOGY SOLUTIONS
Highly accomplished and results-driven IT Quality Assurance Director with 20+ ye
ars' experience developing, implementing, and managing comprehensive software qu
ality assurance (SQA) systems and testing efforts for global financial service o
rganizations. Expertise designing cost effective technical solutions driving bus
iness forward, executing high-profile global projects, and leading multiple worl
dwide teams. Proven success partnering with key stakeholders to determine strate
gic business initiatives which align system objectives with company goals. Talen
t for determining project scope, managing large budgets, and building strong par
tnerships. Outstanding problem-solving, analysis, and critical thinking skills.
Top-performer, respected leader, and valuable contributor to senior management a
nd cross-functional teams.
Software Quality Assurance * Software Development * Project & Labor Management *
Cost Controls
Regression/Performance Testing * Regulatory Compliance * System Integration * St
rategic Planning
Budget Management * SDLC & Agile SW Development Methodologies * Applications Dev
elopment
IT Solutions * Customer Relations * Process Improvements * Global Leadership & T
eambuilding

PROFESSIONAL EXPERIENCE
BLACKROCK (formerly Barclays Global Investors), San Francisco, CA 2006 -
2010
Director, Head of Global Test Center (GTC)
Oversaw global project teams and provided technical direction and solutions to S
QA, testing, and development for IT Service Management, Application Services, an
d Infrastructure Management for world leading asset management firm. Managed poi
nt-of-sale terminal development, software engineering, platform changes from mai
nframe to distributed systems for large projects, and implementation of complex
trading systems. Designed and implemented regulatory compliance solutions to mee
t terms of OCC, SOX, and FSA agreements, existing controls, and performance and
testing requirements. Recommended and drove implementation of strategic QA techn
iques and methodologies and effectively managed multiple business partner expect
ations and work performance of 40+ employees.
*Successfully implemented Strategic Program of Work measuring efficiency and eff
ectiveness of QA improvements for Barclays' global test release management opera
tion.
*Served as QA project manager integrating Barclay's applications into Blackrock
systems.
*Led vendor tooling selection process for QA automation of 80 applications for I
T strategic management platform.
*Member of Barclays Information Technology Strategic Leadership Team tasked with
designing and implementing continuous technical improvements and aligning world
wide services.
*Effectively led strong and efficient testing teams, including consultants and v
endors, resulting in high-quality software outcomes.
*Key contributor to overall company technical direction for QA, software testing
, and software development processes.
*Chosen to attend Barclay Global Investor's management training program "iLead".
CHARLES SCHWAB & CO., INC., San Francisco, CA 2000
- 2006
Director, Core Brokerage Services QA (2003 - 2006)
Directed QA systems testing and supported all applications for world renowned in
vestment firm. Led 4 cross-functional and global QA teams consisting of 60+ empl
oyees. Performed end-to-end certification and production deployment with develop
ment operations and business teams ensuring production systems were correctly im
plemented. Managed cost basis data testing for EAGLE, STAR, and SPARKS engines a
nd validated input from 3 systems. Designed and implemented test strategies and
plans and coordinated efforts with domestic and international outsourcing resour
ces.
*Successfully delivered numerous projects on-time, within budget, and utilizing
best practices by closely monitoring projects process improvements, testing, aud
its, documentation, and metrics.
*Led evaluation, selection, and implementation of CBS QA offshore cost leadershi
p initiative and vendor program resulting in significant cost savings through 50
% reduction in staff.
Director, Schwab Capital Markets Trading QA (2000 - 2003)
Managed QA testing efforts and systems for processing all trades. Oversaw user a
cceptance testing across 10 business units providing post trade validation, comm
ission calculations, confirmations, and settlement processing. Directed interact
ive project life-cycle approach, developed RUP documentation and templates, and
trained staff of 30 to test various applications using automation tools and CICS
on-line transactions.
*Reengineer several existing business processes resulting in automation of manua
l functions.
*Improved response process to better meet regulatory requirements and deadlines.
*Successfully implemented unified processing/rational unified processing tools f
or all project artifacts.
VISA INTERNATIONAL, Foster City, CA
1988 - 2000
Director, Emerging Technologies Integration QA (1999 - 2000)
Led QA testing efforts for Visa chip card, collaborated with customer and projec
t managers to gather and define business requirements, and managed teams tasked
with reviewing new projects and project enhancements to determine impact to exis
ting systems.
*Enhanced Card Acceptance Device specification documents for Visa Cash implement
ations.
*Designed and managed QA systems training ensuring successful transition of regi
onal applications.
*Earned rapid respect for delivering projects on-time, within budget, and utiliz
ing Visa project management methodologies.
Director, Acquirer Services Terminal/Visa Travel Money Development & QA (1994 -
1997)
Senior Project Lead, Acquirer Services Terminal Development & QA (1991 - 1994)
Senior Member Support Analyst/Team Lead, Visa USA, Merchant Bank Services (1988
- 1990)
ADDITIONAL EXPERIENCE
FIRST NATIONWIDE BANK, San Francisco, CA
Associate Analyst
BANK OF AMERICA, San Francisco, CA
Customer Service Officer
CERTIFICATIONS & TRAINING
Certified - ABA National School of Bank Card Management, University of Oklahoma,
Norman, OK
Certified - Network LAN Management, Hypercom Inc., Phoenix, AZ
Certified - Utilizing CASE Tools in Software Development, BECKMAN, San Mateo, CA
Effective Communication & Leadership, Dale Carnegie, San Francisco, CA