WAYNE A.

KEELS, PMP, SSGB

1148 Meadow Road * Northbrook, Illinois 60062
(847) 340-1311 * wk1bea3f@westpost.net

Highly skilled program manager with over 15 years of quality, project/program ma

nagement and systems engineering experience. Certified PMP (Project Management P
rofessional) and Certified SSGB (Six Sigma Green Belt). Talented team leader wi
th extensive supply chain lifecycle knowledge and perceptive problem resolution
skills. Software systems expert with extensive systems integration, full life cy
cle project, and quality assurance expertise. Leader in Supply Chain with keen u
nderstanding of manufacturing operations and production control. Results driven
leader with extensive international, multi location management experience. ,
________________________________________
Systems Analysis * Project Management * Diagnostic Testing * Digital Six Sigma *
Program Manager
Quality Assurance * Project Planning * Budget Analysis * System Integration * Su
pply Chain Expert Systems Engineer * Manufacturing Operations * Software Applica
tion Development
________________________________________

PROFESSIONAL EXPERIENCE
MOTOROLA, Libertyville/Arlington Heights, Illinois * 1997-Present
Global mobile communications provider serving both private and business sectors.
Supply Chain Quality Program Manager, Mobile Devices & Home * 2006-Present:
Manage and oversee international, multi location project teams with quality ass
urance focus on supply chain manufacturers and suppliers. Identify new methods o
f maintaining quality while reducing operating costs and present weekly efficien
cy reports on newly implemented programs. Implement Business and Quality Managem
ent System to manage field issues. Train hundreds of employees at multiple locat
ions worldwide. Analyze key metrics throughout supply chain to identify issues a
nd develop feasible solutions for ongoing process improvements.
Accomplishments:
* Improved process capability by 60% for post sales opportunities in offsetting
warranty returns.
* Reduced field issues' resolution cycle time (root cause & corrective actions)
by 48%.
* Earned performance appraisal ratings of "Excellent" from 2007 to 2010.
Project Manager/Lead System Engineer, Network & Enterprise Engineering * 2003-20
06: Managed and maintained communications, quality assurance, development, and c
hange process controls for dozens of projects worth over $2M apiece. Produced tr
aining materials and provided training classes for 30 engineers on customer requ
irements for decomposition/management processes. Gathered market research and pe
rformed data analysis to determine viability of various suggested solutions. Cha
ired weekly Change Control Board meetings and facilitated changes across multipl
e avenues. Served as resident DOORS Administrator, assisting customers with DOOR
S related issues and providing technical support.
Accomplishments:
* Served as technical lead for analysis team investigating solution for EV-DO Re
v. B Access Point.
* Earned Motorola BRAVO Awards 2003 to 2006.
* Earned US Patent for "Detection of Cloned Communication Units", Application No
. 820655; instrumental in securing $3 million dollar contract between Motorola a
nd key international customer.
WAYNE A. KEELS
* Page 2 *
wayne.keels@motorola.com

MOTOROLA continued...
Lead System Engineer/Software Architect, Global Telecom Solutions Software * 199
9-2003: Provided technical supervision, planning, budgeting, and implementation
of Call Processing centric systems of Base Station Subsystem. Generated technica
l documents and software architectural models. Communicated with customers to de
termine project requirements and provided training for fellow employees on suppo
rt for internal and external customers.
Accomplishments:
* Led development of first 1X Packet Base Station for Motorola and oversaw deplo
yment process.
Subsystem Test Engineer, Cellular Infrastructure Group Subsystem Testing * 1997-
1999: Responsible for subsystem integration validation for Mobile Switching Cent
er (MSC). Evaluated technical specifications and derived testing validation requ
irements for MSC. Developed automated test scripts and performed maintenance on
test tools, simulators, and laboratory equipment. Provided trouble-shooting and
fault analysis activities, interfacing directly with software engineers to assur
e proper problem resolution.

EDUCATION
Master of Business Administration (MBA) - Project Management and Marketing
DeVry Institute of Technology - Keller School of Management, Chicago, Illinois
Master of Science (MS) - Computer Science
Purdue University, West Lafayette, Indiana
Bachelor of Science (BS) - Mathematics
Shaw University, Raleigh, North Carolina

CERTIFICATIONS
Certified PMP (Project Management Professional) - Project Management Institute (
PMI)
Certified SSGB (Six Sigma Green Belt) - Motorola, Inc.
Certificate in Project Management - George Washington University

HARDWARE/SOFTWARE EXPERTISE
Microsoft Project * Primavera * ClearCase * ClearQuest * Compass * Visual Slick
Edit * Microsoft Access * Microsoft Excel * Schedule Sharing * DOORS * Microsoft
Visio * Mini Tab * Mega Stat
UML: Rhapsody, Rational Rose * C/C++ Coding