JAMES MICHAEL SMITH

6428 Vassar Circle * Moorpark, California 93021

jsa1f506@westpost.net * 805-651-0190
OPERATIONS MANAGEMENT
Territory Sales * Human Resources * Branch Management
Proven Turnaround Specialist with track record for performing effective rescue m
issions of sales activities across variety of industries. Results-oriented, hand
s-on leader, with success analyzing operations and developing strategies to incr
ease sales, impact profitability, and maximize staff performance. Excellent inte
rpersonal skills with clients and personnel on all levels. Highly analytical; th
rive in dynamically changing environments requiring focused decision making.
CORE COMPETENCIES
* Innovative Leadership
* Change Management
* Quality-Driven Solutions * Operational Streamlining
* Project Management
* Warehousing/Logistics * Process Improvement
* Business Analysis
* Mentoring & Coaching
PROFESSIONAL EXPERIENCE
M&M TERMITE AND PEST CONTROL - Newbury Park, CA 2008-Present
Route Supervisor
Direct territory sales activities across 3-city area. Cultivate prospect pipelin
e and maintain long-lasting relationships through referrals, cold calls, and tar
geted marketing. Serve as Termite Inspector and Branch 2-licensed Field Represen
tative to inspect homes/businesses, negotiate contracts, and direct personnel.
Key Achievements:
* Increased revenue for territory by 10% during tenure.
* Handpicked by owner to represent company in sales video: www.mmpestcontrol.com
.
* Recognized among only 20% of candidates to earn Branch 2 & 3 Field Rep license
s on first try.
STANLEY STEEMER - Ventura, CA 2006-2008
Branch Operations Manager
Implemented successful turnaround strategies, first for Ontario and then for Ven
tura branch locations, for leading residential/commercial carpet cleaning provid
er. Guided 15 direct reports in all aspects of P&L, fleet management, and sales/
marketing.
Established/nurtured client relationships; built effective sales team through hi
ring, training, & personnel development; managed $1-2M in sales/logistics activi
ties; and maintained $600-700K annual operating budget. Utilized KAIZEN methodol
ogy to incorporate staff accountability/management principles.
Key Achievements:
* Rescued fledgling Ontario branch, increasing sales by 24% and decreasing repea
t service calls by 10% in just 2 months. Overhauled sales team and identified to
p/bottom performers. Quickly promoted to produce same results for Ventura locati
on.
JAMES MICHAEL SMITH
Page Two * jsa1f506@westpost.net * 805-651-0190
STANLEY STEEMER [Continued]
* Revamped Ventura branch from personnel restructuring, to implementation of bes
t practices, to conducting field quality reviews. Achieved dramatic 12% increase
in sales and decrease in repeat service calls from 20% to 3.5%.
* Recognized for achievements by receiving AAA rating from Better Business Burea
u and nomination for Rookie Manager of the Year from corporate.
KAHOE AIR BALANCE - Columbus, OH 2005-2006
Sales & Office Manager
Developed sales opportunities with new/existing accounts through prospecting, ne
tworking, and referral selling. Identified customer needs and proposed solutions
to fulfill requirements and exceed expectations. Negotiated sales agreements, s
cheduled promotional activities, and conveyed contract terms to clients.
Key Achievement:
* Devised formal policies/procedures to streamline and standardize documentation
, workflow, filing, records maintenance, and procurement processes.
ADDITIONAL EXPERIENCE
Receiving Associate, HOME DEPOT - Columbus, OH 2002-2005
Coordinated incoming shipments to monitor inventory control and warehousing oper
ations. Facilitated new employee training and maintained daily reporting/records
. Reengineered truck schedules to optimize daily deliveries. Supported departmen
t growth from #4 to #1 in region.
Human Resources Manager, MAXITROL - Southfield, MI
2001-2002
Instituted brand new HR department from design to implementation to support 400
personnel spread across corporate and 4 manufacturing plants. Administered and c
ommunicated company benefits, OSHA safety standards, and Equal Employment Opport
unity (EEO) policies. Recruited and screened all applicants. Complied with ISO 9
001-94 requirements for hiring practices. Researched and recommended HRMIS syste
m.
HR Administrator, L&W ENGINEERING COMPANY - Belleville, MI 1999
-2000
Supported Tier 1 automotive supplier as HR intern to enhance process for hiring
of temporary employees. Designed new procedures and requested bid information th
at led to $10K/week reduction in temporary workforce costs.
EDUCATIONAL BACKGROUND
Bachelor of Business Administration * Eastern Michigan University - Ypsilanti, M
I
Concentration: Human Resources Management