CAROLYN J.

KRONAUER, SPHR
433 LYNETREE DRIVE
WEST CHESTER, PA 19380
cka558d6@westpost.net
610-280-0220
Business-oriented senior Human Resources Leader with extensive experience in str
ategic HR Management and Generalist roles. Strong focus on business partnerships
. Expert in aligning HR programs/policies with business goals and strategies.
Track record of success in all aspects of Human Resources Management. Expertise
includes:
- Employee relations - Performance management
- Staffing and recruiting - Training
- Compensation and benefits - Organization development
EXPERIENCE
Graceway Pharmaceuticals, LLC Exton, PA November 2007 - March
2010
A specialty pharmaceutical company that markets Aldara(R) (imiquimod) Cream, 5%,
a skin-use only prescription medicine to treat certain types of actinic keratos
is on the face and scalp.
Director, Human Resources - Directed the company's HR policies, processes and pr
ograms. Counseled and advised on all areas of HR. Supported sales forces and c
orporate offices.
* Created strategic recruitment and selection plan for the company. Reduced age
ncy fee usage by 87% resulting in $250K savings over two years. Reduced days to
fill from 49 to 28 per opening. Implemented applicant tracking system.
* Handled employee relations issues including corrective action, investigations
and legal compliance. Decreased employment claims and lawsuits by 75%.
* Led and implemented performance management process using Success Factors syste
m. Goals and performance reviews 100% completed for all employees.
* Designed and implemented career ladders including determining levels, criteria
, job descriptions and roll out strategy. Resulted in 20% of sales force achievi
ng career development and promotions.
* Recommended and implemented total compensation for work force including merit
increase process, compensation analysis and benchmarking.
* Participated on implementation team for SAP HRIS system.
* Administered benefits and open enrollment process. Evaluated and recommended i
mprovements to benefit programs.
* Designed and implemented exit and new hire interview program to obtain feedbac
k.
* Selected and implemented service award program.
* Established and implemented departmental budget, objectives, policies and oper
ating procedures. Updated employee policies and procedures.
G&K Services Exton, PA February 2005 - June 2007
Market leader in branded identity apparel programs and facility services.
Regional HR Director, East Region
Directed the HR function for the eastern region by implementing HR policies and
programs. Instrumentation in strategic planning with region team. Supported sale
s, operations, production and customer services. Led and developed a team of 8 H
R professionals within the northeast region. Provided support and services inclu
ding:
* Handled all employee and labor relations issues in the region.
* Led staffing and talent management for region.
* Implemented new compensation and benefits programs.
* Provided organization development and succession planning for region.
* Provided leadership and management training.
IKON Office Solutions Malvern, PA November 1999 - December 2004
The world's largest independent channel for copier/printer technology also provi
des document management systems and services.
Corporate HR Business Partner/Manager
Provided strategic and tactical HR support to the management teams of assigned b
usiness functions for all areas of HR. Managed corporate recruiters.
District HR Director - Sr. HR Manager - HR Manager
Held a series of HR management positions with increasing scope and responsibilit
ies.
As Director, led team of 13 HR staff located in corporate and northeast U.S. Ope
rated as core member of senior district team. Counseled and advised management o
n all HR issues.
Shared Medical Systems (now Siemens) Malvern, PA September 1989 - October 1999
World leader in healthcare information systems and services.
Human Resources Advisor - Supported technology, marketing, sales and consulting
groups. Handled employee relations, staffing, compensation, benefits, training,
change management and formulation of company policies/practices. HR projects i
ncluded:
* Employee Opinion Survey - project leader for two years
* Internet/email systems - develop and implement policies/guidelines
* Redeployments and job eliminations
* Acquisitions - analyzed HR aspects of new businesses
Senior Staffing Representative - Handled high volume recruiting as top performer
on team. Conducted on average 8 interviews per day. Held job fairs resulting
in high volume (> 30) hires from events on average.
EDUCATION
Pepperdine University
BS Degree in Business Administration
CERTIFICATIONS
Senior Professional in Human Resources (SPHR)