Craig Morrison

1880 QUAIL MEADOWS CIRCLE VACAVILLE, CA 95687

~ 707-469-8455 ~ cma81904@westpost.net
CAREER OBJECTIVE:
To use my knowledge of business priorities & Quality systems
to help drive growth, customer satisfaction, continuous improvement
and provide a competitive advantage for the company I am a part of.
HIGHLIGHTS OF QUALIFICATIONS
o Achieved double digit sales growth while increasing profit margins
o More than doubled customer base within 2 years
o Successfully established new Business Partner outreach with 3rd Party Service
providers
o 2 Time President's Club Award winner
o Committed and motivated worker with exceptional operations, sales and customer
service skills
PROFESSIONAL SKILLS

o Operations
o Presentations
o Procedure Development
o Scheduling
o Customer Service
o Management
o Training
o Sales
o Quality Assurance
o Marketing
o Associate Development

PROFESSIONAL EXPERIENCE
ACCOUNT MANAGER
o Established new customer and distributor channels for energy and water conserv
ation products
o Increased active customer base by 35% in 7 months
OPERATIONS MANAGER
o Double & triple digit sales growth year over year
o Doubled customer base through direct customer contact and working with company
's Field Sales Team
o Provided training for Management and Sales Reps on offerings and opportunities
of Services division
o Improved operational efficiencies to support rapid expansion of business
o Developed metrics for Technicians & Administrative Associate productivity
o Developed & provided training for Staff that included: Customer Service, Marke
t Trends, Quality & Performance
o Reduced turnaround time for service from over 3 weeks to less than 1
o Initiated & established partnerships with 3rd Party Service providers to expan
d company's service offerings
QUALITY MANAGER
o Successful implementation of ISO 9001:2000 across 9 locations
o Timely & effective training for Management & Associates in all departments
o Development, direction & maintenance of internal audit schedule
o Staged presentations & tours for customers and suppliers
o Facilitation of customer audits and implementation of supplier audits
o Development of electronic customer satisfaction surveys & responses to custome
r initiated surveys
o Successful leading of Error Reduction Projects using 6 Sigma & Lean tools
o Integration of Safety & Quality functions
o Optimization of existing processes
CONTACT CENTER SUPERVISOR
o Provided productivity reports, written reviews and managed a variety of specia
l projects
o Responsible for providing training, job coaching and development to company em
ployees
o Handled customer service issues escalated from Associates

WORK HISTORY
ACCOUNT MANAGER ~ AutoCell Electronics, Sacramento, CA..........................
..............................12/2009 - Present
OPERATIONS/SALES/QUALITY MANAGER ~ VWR International, Vacaville, CA.............
...........................03/1995 - 07/2009
INSIDE SALES ~ MBA Software, Mountain View, CA .................................
...........04/1994 - 03/1995
REGIONAL DISTRIBUTION CENTER MANAGER ~ Papst Mechatronic, Mountain View, CA.....
...........................05/1993 - 04/1994
MARKETING MANAGER ~ Software Source, Campbell, CA...............................
........................02/1990 - 05/1993