Results-Oriented HealthCare Leader

MBA, RN, CNOR

Healthcare leader with 11 years management experience and more than 15 years cli
nical experience, including: OR, PACU, ER, ICU, Urgent Care, Medical-Surgical, C
ath Lab, and Physician Practices. Non-clinical responsibilities include financia
l management, marketing, operations, supplier management, human resource, and or
ganizational development; in both for-profit and non-profit organizations. Consi
stent track record of increasing revenue and growing the bottom line while leadi
ng operational improvements to drive productivity and reduce costs.
Financial Management Participative Leader
Program Development/Evaluation Key Partnership Development
Staff & Business Development Budget/Sales Forecasting
Public and Media Relations Policy/Regulatory Compliance
Quality Improvement and Risk Management Human Resource Management
Supervision Clinical Support Services Fund Development/Marketing
EDUCATION and SPECIALIZED TRAINING
Master of Business Administration (MBA) - Indiana Wesleyan University, Marion, I
N - 2001
Bachelor of Science - Nursing (BSN) - Indiana Wesleyan University, Marion, IN -
1997
Diploma Nursing (3-Yr Program) - St. Elizabeth Hospital School of Nursing, Young
stown, OH
Certification in Basic Cardiopulmonary Resuscitation - current
Certified Nurse in the Operating Room (CNOR) - since 1991
Certification in Advanced Cardiac Life Support - 1983-2004
Training in regulatory compliance with CLIA, HIPAA, JCAHO, OSHA
Training in Economic Development and Financial Management
EXPERIENCE
CLARIAN ARNETT HEALTH, Lafayette, IN 2009 - current
Administrative Director
Managed and supervised a staff of 113 employees including 27 physicians, physici
an extenders, audiologists, practice managers, respiratory therapists, nursing,
and clinical support personnel.
* Managed Inpatient Cardiology and Cardiac Cath Lab; and 12 specialty practices
: Cardiology, Pulmonary/Critical Care, Sleep Medicine, Neurology/NeuroDiagnostic
s, Gastroenterology, General Surgery, Otolaryngology, Audiology, Ophthalmology,
Plastic Surgery, Urology, and Pain Medicine.
* Collaborated with Clarian Health Cardiology in developing, presenting, and in
itiating implementation of a strategic plan for CAH Cardiology to increase provi
der group from 7 to 10; add outreach strategy, mobile services, and improve thro
ughput and referral base over a 3-year period
* Developed Ophthalmology business plan targeting 25% increase in revenue; impl
ementation in progress
* Opened new Sleep Lab with planned growth from 6 to 12 beds; added pediatric a
nd bariatric accommodations.
* Implemented measures to increase revenue and gain market share
* Evaluation of provider coding with 1:1 education and implementation of change
s to maximize reimbursement
* Leading initiatives to add surgical procedures to increase revenue across mul
tiple disciplines
* Collaboration with Patient Access and Revenue Cycle to improve volume and rei
mbursement
.
COMPETENCY & CREDENTIALING INSTITUTE (CCI), Denver CO 2007 - current
Nurse Consultant (prn)
Review and critique the Financial Management module for the Surgical Services Ma
nagement Certificate Program.
* Comprised of 6 modules: Surgical Services Management, Financial Management, L
eadership, Professionalism, Human Resource Management, and Communication and Rel
ationship Management
* Over 500 hospitals and individuals nation-wide have purchased the program
* Results in a certificate of mastery with associated credit hours.
ST. VINCENT MERCY HOSPITAL, Elwood, IN 2004 - 2008
Educator
Development and instruction of program for credentialing of operating room nurse
s, focusing on clinical standards of practice and regulatory compliance (prn).
PURDUE UNIVERSITY, Kokomo, IN 2004 - 2008
Regional Director
Hired to turn around a non-profit business development program with a history of
poor financial and operational performance. Responsibilities included supervisi
on over staff and operations, strategic planning, full day-to-day management for
each of 6 counties, and regulatory and fiscal performance of a 6 county-wide re
gional center.
* Achieved a positive net income within the first year by establishing a budget
, aggressively pursuing new revenue, and managing costs.
* Improved income significantly through funds secured from federal, state, and
local grants, program income, and contributed cash from city and county governme
nts; and regional businesses.
* Effectively marketed program and leveraged analysis to drive smarter decision
s and favorable actions from staff, leading to optimized results of increasing s
upportive stakeholders by 287%.
* Received awards for becoming, and remaining, a top performing center in the s
tate of Indiana. Maintained state and federal regulatory compliance.
ST. JOSEPH HOSPITAL - URGENT CARE CENTER, Kokomo, IN 1999 - 2003
Director
Hired to turnaround a for-profit urgent care corporation (LLC) with a history of
poor financial and operational performance. Responsibilities included P&L, full
day-to-day operations management (H/R, Payroll, A/R, A/P, and QI), marketing, a
nd regulatory compliance.
Managed and supervised a staff of 38 employees including a medical director and
staff physicians, lab and x-ray departments, nursing and administrative personne
l.
* Increased revenue by 24% over a 2-year period.
* Moved company from loss to profitability in 2nd year through key strategic co
st reduction and productivity improvement initiatives.
* Re-negotiated Medical Director, physician, and lease contracts to significant
ly reduce costs, while improving overall physician services.
* Re-sourced suppliers (medical supplies to unit services) with a cost savings
of 25%.
* Reduced staffing requirements by cross-training nursing, lab, x-ray and admin
istrative personnel.
* Reduced average wait time from 50 to 33 minutes while improving quality care
and customer satisfaction.
* Diversified revenue stream by opening new marketing channels and establishing
strategic alliances.
* Identified highest profit margin business (workmans comp) and increased volum
e by 16% in one year.
* Opened a wound care center
* Implemented onsite visits with key companies and schools (flu shots and sport
s physicals)
ST. JOSEPH HOSPITAL - SURGERY, Kokomo, IN 1992 - 1999
Clinical Staff Nurse, Staff Development, Educator
Responsible for clinical pre-, intra-, and post-surgical patient care, staff dev
elopment and performance improvement.
* Performed inpatient perioperative responsibilities, including anesthesia assi
stance, recovery room (PACU), pain clinic, endoscopy, local procedures, and work
ing with central (sterile) processing.
* Rotated through Emergency Room (ER) and Intensive Care Units (ICU) as needed.
* Lead and successfully implemented multidisciplinary program resulting in
* Completion of policy and procedures compliant to JCAHO and AORN standards
* Formation and implementation of competency documentation and performance impr
ovement measures
* Applied education and training to staff.
COTTAGE HOSPITAL - AMBULATORY SURGERY CENTER, Santa Barbara, CA 1981 - 1992
Clinical Staff Nurse, Staff Development, Educator
Responsible for clinical pre-, intra-, and post-surgical patient care, staff dev
elopment, and policy writing.
* Performed perioperative services, including post-anesthesia care (PACU), anes
thesia services, and pain clinic.
* Successfully developed clinical career ladder and policies compliant to regul
atory agencies.
* Effectively led professional development program resulting in improved qualit
y and expertise of staff.
* Increased capacity and more effective productivity when assisted in opening n
ew affiliated freestanding center.
OTHER EXPERIENCE
Nursing Licensure in the states of California, Indiana, Ohio, and Pennsylvania.
Business Consultant, for manufacturer/distributor medical products (Shelby Towns
hip, MI)
* Wrote Business Plan to acquire funding
* Marketed product at healthcare trade show
Clinical Staff Nurse/Team Leader Surgical Floor Unit, Cottage Hospital (Santa Ba
rbara, CA)
* Clinical care for general surgical patients including orthopedic, neurology,
obstetrics/gynecology, gastric, urology, ophthalmic, otologic, breast, thoracic,
vascular, trauma, and etc.
* Primary care for approx 4-7 patients
Clinical Staff Nurse/Charge Nurse Medical-Surgical Floor Unit, Greenville Hospit
al (Greenville, PA)
* Supervised 3 staff members
* Involved care for 25-40 patients
* Involved various medical conditions and general surgical preoperative and pos
t surgical patients.
Graduate Clinical Staff Nurse in Medical Floor Unit, South Side Hospital (Youngs
town, OH)
PROFESSIONAL & CIVIC AFFILIATIONS
ACHE (American College of Healthcare Executives) 2002 - current
SIGMA THETA TAU (National Honor Society for Nursing) 1997 - current
AORN (Association of Operating Room Nurses) 1982-current
AORN Specialty Assembly: Ambulatory Surgery 2006 - current
MGMA (Medical Group Management Association) 2002-2003
NAFAC (North American Association for Ambulatory Urgent Care) 1999-2003
PANAC (Post Anesthesia Nurses Association of California) 1985-1992
INSPAN (Indiana Society of Post Anesthesia Nurses) 1992-2000
ROTARY INTERNATIONAL 2004 - 2009
IUK SCHOOL OF BUSINESS Advisory Board Member 2004 - 2008
REGIONAL ECONOMIC DEVELOPMENT COMMITTEE SBDC member 2004 - 2008