Christopher A.

Bartley
2009 Francis Street
Jackson, MI 49203
(517) 262-5639
cbaa7a50@westpost.net
Objective:
to promote outstanding performance and help improve customer service relationshi
ps while fulfilling customer's needs and encouraging store growth.

Employment History:
NCO Financial Systems
Jackson, MI
10/2007 - 03/2009 CSR/Agent
To take outbound calls on a regular basis and assist customers with their utilit
y bills by verifying, reviewing and negotiating payment arrangements, while prot
ecting their accounts if protection is available. Performed reconnects and disco
nnects. Always noted accounts, processed payments when possible and treated cust
omers with respect and courtesy. Additionally, handled inbound calls when needed
by other departments. Kept abreast of new guidelines given by the Public Utilit
y Commission in their state. Regularly received full weekly bonuses for surpassi
ng the required goals. Received customer compliment awards.
Steven's Worldwide Vanline
Lansing , MI
06/2007 - 10/2007 Mover/Cleaner (Home Services)
Moved clients from their current address to another location. This seasonal posi
tion required one to manage time properly to assist in moving as many clients as
possible safely and quickly.
Arby's Fast Food
Jackson, MI
05/2005 - 06/2007 Food Preparation/Cashier
Performed duties as a fast food chef, trained new staff in inventory, food prepa
ration, drive thru, and cash control, operated cash register, performed clean up
duties and took orders while working the drive through. Generally received bonu
ses for excellent customer service. Also received employee of the month.
Shop and Save
Jackson, MI
03/2002 - 05/2005 Stock Boy/Bagger
Performed customer service duties, ordered, priced and placed stock. Worked as a
team leader training new hires in stocking, pricing and inventory of store merc
handise. Assisted cashiers, maintained bottle deposit machines and kept the stor
e neat and clean.
Sorted various bottles for bottle returns.
Education:
Business management with emphasis on Computer Technology
Major: Business Management
Phoenix University (Lansing Campus)
MI
Diploma
Major: Health Sciences
daVinci Institution
MI
Certificates and Licenses:
B634115067500, Secretary of State, MI
Skills and Abilities:
Rapidly efficient in all MS Office and several other computer efficiency program
s with basic training.
Honors and Activities:
Played basketball throughout school, a member of Horton Road Church of Christ, v
olunteered at Michigan Theater, received numerous awards from the work place.
Notes and Other Information:
Skilled and proficient at customer service, employee training, leadership, and c
omputer software. Reliable and productive.