Experienced hands-on business manager with a successful track record of running
multiple retail locations. Adept at managing revenue and cost performance while developing excellent customer relations. Skilled supervisor with a knack for sel ecting, leading and motivating teams. * Leadership * Customer Relations * Team Building * P&L Management * Results Orientation * Problem Solving SELECTED CAREER HIGHLIGHTS * Reversed declining customer base by designing and launching customer referral promotion and new product lineup. Achieved 10% growth rate within 6 months. * Improved employee turnover by four-fold within three months by authoring and i mplementing redesigned new-hire selection and training program. * Reversed losses in 60 days following acquisition of two failing stores. PROFESSIONAL EXPERIENCE MARKLEY ENTERPRISES INC Las Vegas, Nevada 2005-2009 Privately owned retail Tanning network President and Owner Personally managed the day to day operations of 3 retail locations with 20 emplo yees. Highlight Achievements * Grew business three fold by acquiring 2 locations. Identified two suitable, st ressed businesses, acquired them with minimal capital and achieved profitability within 60 days by restructuring product line and increasing traffic. * Slashed employee turnover 75% by researching root causes and implementing rede signed hiring training and retention practices. * Increased customer base by 10% with 'Friends and Family' referral program and implementing customer retention program * Revived sagging product sales by researching customer purchasing habits and re vamping product strategy. Reduced choices to key items to eliminate customer ind ecision and improved the browsing environment with appropriate music, scents and artwork. M&L CLEANING SERVICES 2003-2005 The company served as a sub-contractor for HUD. We provided diversified high qu ality and timely services to our client. Responsible for repairing, maintaining and securing single family, multi-family and commercial properties. President & Owner MC COMMUNICATIONS 1999-2003 Broadband Technician Responsible for installing and repairing high speed internet, digital TV service and computer networking. Maintained outstanding customer interface with 1000's of customers in their homes and businesses and provided excellent customer serv ice on behalf of the cable company with consistent positive feedback to my emplo yer. EDUCATION California State University Long Beach Long Beach, CA Major in Business Management
ITT Technical Institute Henderson, NV
Computer Networking To Whom It May Concern: Thank you for taking the time to review my resume and read this letter. My name is Matt Markley. I am 38 years old, married, and father to two beautiful child ren. My son Ayden just turned 7 and started 2nd grade. My daughter Ashlyn just turned 5 and started kindergarten. I have to be honest and say the last year has been very rough for us as it has been for many Americans. We went from owning and running 3 very successful stor es, to losing our businesses, home, car, boat, camper, etc. to the recession in August of 2009. We then chose to move away from Las Vegas, NV, to Denver, CO, i n hopes to find work. Unfortunately we have yet to find work here. My wife and I made the decision two weeks ago to relocate to Southern California where I am originally from and to be closer to family. We have been extremely fortunate t o keep a roof over our head and food in our bellies with the support of our fami ly. If it wasn't for them, we would most likely be homeless. It's amazing to t hink how such an economic situation can strip a successful middle class family o f everything they own and force them to start over. I am not bitter about losin g my possessions as they are only possessions, but I am grateful for my beautifu l, healthy family. I understand your company is receiving hundreds, if not thousands of replies to your open positions. Please rest assured that I am not looking for just a job, I am looking for a career with your company. I do not send my resume off to ev ery open position, but only select those in which I can see myself still working for that company 30 years from now. I might not have the most impressive resum e you've seen, but that doesn't make be any less qualified to bring value to you r company. I'm a very hard worker with proven results. I am not going to tell you why you should hire me, but the following should explain why your company sh ould give me the opportunity to interview for this position. My educational background, experience, and skills listed in my resume are only t he beginning of what I can bring to your company. I have a solid history of producing results. I have built and successfully mana ged a staff of 20 and shown that I have the skills to effectively interface with customers. I have a wide range of experience in sales, management, and in the food industry. Past jobs have included owning a smoothie store, managing a Domi no's Pizza, cable contractor for Cox Communications specializing in installation and repair for 5 years, and a sales route manager for Schwan's Foods. I was in the top 1% of sales associates for Circuit City while in college and worked for Enterprise Rent A Car in their #1 sales lot in the nation. I know what it take s to work under pressure and meet sales goals. As a small business owner, I ra n the day to day operations for all 3 of my stores and successfully worked with my key suppliers and vendors. I was always looking for a way to maximize profit s and minimize costs. I hired and trained new employees and maintained all the booking which included paying taxes, company profit and loss statements, and pay roll. All of these achievements are critical to firms, such as yours, that mu st compete in today's difficult economy. My resume is enclosed as proof that I meet all the criteria listed in your ad. A n interview would give me the chance to further prove my unique strengths. I hope to hear from you shortly. Sincerely, Matthew Markley