Anne Yarnell

540-521-7759
ayadd0a7@westpost.net
PROGRAM / PROJECT MANAGER
Summary:
* Extensive years of experience in Program / Project Management Requirements Def
inition, Project Planning & Execution, Team-Building, leveraging the "PMO philos
ophy" as needed
* Seasoned and successful IT professional with over 14 years of experience in ma
naging multi-million-dollar projects, spearheading enterprise-wide migrations, p
rocess improvements, and building high-performing teams to deliver complex initi
atives on-time/on-budget.
* Demonstrated track record of skillfully gathering requirements, devising proje
ct plans, and leveraging superior PM methodologies and best practice that worked
within SDLC guidelines; adept at collaborating cross-functionally to optimize c
osts and formulate strategic solutions.
* Proven ability to develop effective business cases and secure buy-in for trans
formative IT programs aligned with business objectives.
* Areas of expertise: Business Process Improvement, Application Development, Tea
m-Building & Leadership, PMO Best Practices, IT Infrastructure, Data Center Ope
rations, Business Case Development, Requirements Definition, Project Planning, T
raining User Acceptance Testing (UAT), Systems Analysis, Scope Management, Busin
ess Intelligence (BI), Customer Service, Process Improvement, Resource Planning,
Budget Management, Negotiations, Project Justification, Vendor Management.
Education/Certification:
* Master of Business Administration in Technology Management, University of Phoe
nix 2009
* Bachelor of Science in Industrial Organizational Psychology University of Hous
ton 1994
* Microsoft Certified Professional, MCSE
* Oracle Certified Professional, OBIEE
* Certified; Principles of Effective Requirements Management, IBM
Affiliations:
* Gartner
* PMI
* Gannthead
* BPM Institute
* RPM
Tools/ Software:
MS Word; MS Excel; MS Project; MS PowerPoint; MS Front Page; MS Visio; MS Access
; (All Office 2000, 2003 & 2007 Suites - Currently using MS Project 2010 Beta a
t home). MS Project Server; HP PPM Center; MS Virtual Server 2005; MS Virtual PC
2007; MS Exchange Server 2000/2003/2007; Remedy; MS Active Directory; MS ADSI E
dit; Quest Migration Tools; Quest True Last Logon; Quest Recovery Manager for Ac
tive Directory and Exchange; LDAP Browser; MS Visual Source Safe; MS Team Founda
tion Server; MS SharePoint Services 2003/Moss 2007; SQL Server 7.0/2000/2005; Or
acle 8i/9i/9i Application Server; Quest TOAD; Business Objects Crystal Reports;
Erwin Data Modeling Systems; ER Studio Data Modeling Systems; IBM DB2; IBM Data
Stage 7.5 & 8.0; IBM Quality Stage 8.0; Trillium Data Profiler; IBM Rational; IB
M Clear Case; IBM Clear Quest; OBIEE; Business Objects; VMware; MS IIS 4.0/5.0/
6.0; MS SiteServer 3.0 Commerce Edition; Photoshop, Load Runner, Dreamweaver, MS
SMS, MOM, SCOM, Argent Guardian, IBM Tivoli Storage Manager, Site Scope Monitor
ing Suites, Connect Direct. Clarity PPM.
Experience:
Verizon
IT Consultant - Project Manager Jun 10 - Present
* Responsible for the planning and implementation for the enterprise release of
Clarity PPM v12 suite of BI tools across the Verizon enterprise.
* Collaborate with accounting, finance, supply chain, HR, and marketing teams to
launch BI methodologies utilizing MS Project, MS Project Server, that will inte
grate multiple decentralized repositories used in the current environment for Pr
ogram, Project and Time Reporting under the umbrella of the Clarity suite.
* Report to the PMO and work within those guidelines to solidify project metrics
, develop forms and templates for Clarity that will facilitate the development o
f future project plans, estimates, reports and ultimate integration with Financi
al applications.
* Provide consulting and mentoring for the development team.
* Create project plans, schedules, roadmaps, and functional specifications; deli
ver regular status reports to all IT and business stakeholders.
Department of Labor, Washington, DC Sep 09 - Jun 10
IT Consultant - Project Manager
* Conducted extensive research to identify improvement opportunities and devise
strategic recommendations for new projects.
* Involved in the execution of a data center migration and application failover.
Responsibilities include crafting and delivering the project plan and schedule,
working with the chief architect and engineering team to identify equipment nee
ded and then solidify relationship with procurement teams to expedite the orderi
ng process.
* Strengthened inventory, asset, and change management processes by researching
innovative solutions.
* Spearheaded the Connect Direct program, involving data integration, migration
and streaming from several external agencies into the DOL.
* Assessed customer needs, gathered requirements, and lead UNIX team to drive so
lution development.
* Liaise with outside vendors to define system parameters, ensure HW/SW compatib
ility, and manage UAT.
* Delivered Connect Direct program on-time/on-budget.
* Generated cost savings and business improvement strategy discussions by recomm
ending automated solutions to introduce a mindset that promotes scalable enterpr
ise architecture that will reduce costs and resources and integrate core busines
s processes into the IT roadmap.
* Worked on the justification materials to get buy in for the establishment of a
PMO within the Department of Labor, in the hopes of establishing standard proje
ct management methodologies across the organization that include metrics for per
formance, templates and training tools for better communication between project
managers and all other stakeholders.
* Worked on the justification materials to get buy in for the establishment of a
"Project collaboration area" that leverages MS Project Server and Sharepoint as
tools to enhance communication throughout multiple teams.
Advance Auto Parts, Roanoke, VA Jul 08 - Sep 09
IT Consultant - Project Manager
An auto parts manufacturer supporting 3.3K+ stores in Eastern and Central U.S.
* Supported diverse BI/data warehousing projects to drive multi-release initiati
ves, involving integration of disparate data into central repository, among whic
h included the planning and execution of: Rational Clear Case, Rational Clear Qu
est, Rational ReqPro and OBIEE suites implementations.
* Collaborated with accounting, finance, supply chain, HR, and marketing teams t
o launch Agile methodologies utilizing MS Project, MS Project Server, HP PPM Cen
ter, SharePoint and Remedy systems.
* Worked with existing PMO to solidify project metrics, develop forms and templa
tes for HP PPM Center that was to facilitate the development of future project p
lans, estimates and reports.
* Worked with PMO to provide and participate in training for project management
best practices, SDLC best practices and the use project management tools.
* Provided consulting and mentoring for the Commercial Acceleration BI team
* Created project plans, schedules, roadmaps, and functional specifications; del
ivered regular status reports to major IT and business stakeholders.
* Played key role in planning Risk & Compliance Change Management Program.
* Facilitated introduction of Commercial Acceleration request process by definin
g requirements specifications and workflow implementation plans. Supervised 8-pe
rson Commercial BI team.
* Drove progress in change management project by introducing Rational ClearCase/
ClearQuest and seeing those projects through execution.
* Improved dashboards and enabled delivery of real-time BI solutions enterprise-
wide by launching OBIEE enterprise reporting suite. Won buy-in for integrating B
I and EDW teams in vertical alignment.
Hyundai Information Services North America, Irvine, California Jan 07 - Jul
08
IT Consultant - Project Manager
Hyundai and Kia Motors' exclusive IT service provider.
* Spearheaded large-scale Active Directory migration, involving gathering requir
ements to establish architectural standards and determine required equipment.
* Managed infrastructure systems project involving integration of 2 client data
centers; led vendor negotiations for equipment, software licenses, and leasing s
tructures.
* Collaborated with vendors and Microsoft Solutions Partners to establish best p
ractice architectural standards in data centers.
* Collaborated with vendors and Microsoft Solutions Partners to justify and crea
te a business case for implementing Sharepoint.
* Supported launch of data center for design R&D facility by liaising with procu
rement teams to facilitate asset tracking, maintain processes at end-of-lease cy
cles, and order equipment.
* Garnered multi-millions in savings by optimizing hardware SLAs and software li
cense spending.
* Trained all Hyundai and Kia dealership sales staff on utilizing desktops post-
AD migration.
* Trained all Hyundai and Kia dealership sales staff on utilizing the Remedy sys
tem to create and submit help cases.
* Created and presented the justification materials to get buy in for the establ
ishment of a PMO within H.I.S.N.A, in the hopes of establishing standard project
management methodologies across the organization that included metrics, templat
es and training tools for better communication between project managers and all
other stakeholders.
Southern California Edison, Rosemead, California Jul 06 - Jan 07
IT Consultant - Project Manager
An electric company serving Southern California Inland Empire region.
* Contributed to $10M data center upgrade/restructuring initiative by directing
migration of global infrastructure and building outstanding team.
* Led requirements gathering for Windows 2000 and 2003 server applications and n
egotiated contracts for Sys-Test and Production Infrastructure application envir
onments.
* Worked with existing PMO to solidify project metrics, develop forms and templa
tes for HP PPM Center that was to facilitate the development of future project p
lans, estimates and reports.
* Worked with PMO to provide and participate in training for project management
best practices, SDLC best practices and the use project management tools.
* Created training materials for PMO to use in empowering project managers to su
cceed.
* Collaborated with vendors and Microsoft Solutions Partners to justify and crea
te a business case for implementing Sharepoint.
* Collaborated with infrastructure teams to enhance AD Group Policies RSA tokens
security model. Worked with Chief Architect to plan long-term scalable solution
s, involving clustering and network load balancing, by assessing existing archit
ecture and completing a SWOT. Played key role in migrating Sage MAS 200 and 500
applications from servers by gathering requirements, developing procedures, and
documenting findings. Delivered the data center optimization (DCO) project on-bu
dget and under-schedule.
Abbott Laboratories, Temecula, California Jul 06 - Apr 06
IT Consultant - Project Manager
A major pharmaceutical company.
* Contributed to $9M infrastructure construction and maintenance project by driv
ing process improvements for Investigative Complaint department.
* Created Crystal Reports templates, led integration of web components with data
warehouse, and conducted data analysis from SAP manufacturing and financial mod
ules.
* Undertook solution testing and training for new reporting systems.
* Recommended a cost-effective strategy to leverage Cognos and Microstrategy sol
utions that would simplify and centralize interdependent data marts.
* Trained Investigative Complaint management team on use of cubes to analyze dat
a and integrate into final reports.
* Trained Investigative Complaint management team on use of cubes to use Remedy
system to create and submit cases.
Kaiser Permanente Solutions Center, Corona, California Dec 05 -
Apr 06
IT Consultant - Project Manager
A global IT service provider to Kaiser Permanente Hospitals and Urgent Care Clin
ics in North and South America.
* Enabled 24/7 technical support by establishing workflows, business processes,
and training. Managed an enterprise AD user migration from end to end, leveragin
g PMLC and SDLC methodologies.
* Ensured optimal support for 30K+ users by ensuring that tiered help desk teams
worked seamlessly to provide remote support center administration.
* Delivered an improved end-to-end communication process for 3 help desks by str
eamlining LDAP and SQL queries and integrating them into existing Remedy system
to automate change management process and deliver ITIL service methodology.
* Delivered a business case and an implementation plan to utilize Remedy as the
preferred Help Desk ticketing system.
* Created and presented the justification materials to get buy in for the establ
ishment of a PMO within Kaiser Permanente, in the hopes of establishing standard
project management methodologies across the organization that included metrics,
templates and training tools for better communication between project managers
and all other stakeholders.
AMN Healthcare, San Diego, California Aug 05 - Dec 05
IT Consultant - Project Manager
A healthcare temporary staffing organization.
* Delivered 3rd-tier support and server hosting of web farm at multiple data cen
ters.
* Oversaw equipment purchasing and managed website deployments.
* Delivered a business case and an implementation plan to introduce Sharepoint i
nto the environment.
* Managed and upgraded Group Policies and DNS to enhance performance of AD domai
n architecture.
* Solidified relationships with Microsoft and Sungard to negotiate the best solu
tions and contracts for professional services and data center space and availabi
lity.
Sojourn Development, San Diego, California
Aug 02 - Sep 04
Program Manager
A start-up game development company.
* Facilitated release of online video game by defining goals in software life cy
cle.
* Analyzed and documented convergence and integration of hosting environment and
content management system. Defined requirements for SalesForce CRM solution. Le
d vendor negotiations for software licensing, programming resources, and equipme
nt leasing.
* Contributed to development and deployment of multitier database for massively
multiplayer online role-playing game.
* Researched and secured all needed real estate and office equipment resources a
nd negotiated cost-effective contracts.
* Worked with CTO in narrowing down and selecting the data marts and ISPs to hos
t the game engines, as well as in selecting the software development teams
* Managed the day to day operations within the company.
Compaq Computer Corporation / Hewlett Packard, Houston, Texas
Mar 99 - Aug 02
IT Consultant - eCommerce and Data Business Analyst
A global technology company.
* Initiated solutions to support creation of online stores, involving migration
of farms from in-house UUNET to Lone Star Datacenter.
* Enhanced support, testing, and performance of 3-tier database in external host
ing environment.
* Proposed process improvements for eCommerce and XTRA-net environments by analy
zing SAP data, modeling BI in Crystal Reports and Erwin, and analyzing data flow
between main campus and nationwide retail kiosks.
* Spearheaded tracking of ERP data for online commissions.
* Solidified relationships with Microsoft, IBM, and Left Hand Networks to negoti
ate the best solutions and contracts for professional and data center implementa
tion services.
Other Roles:
* IT Consultant - Business Systems Analyst at SAIC, Consultant
* Operations Manager at Insider Mortgage
* Consultant - Project Manager and Library Systems Business Analyst at FKP Archi
tects
* Consultant - Library Systems Business Analyst at Primary Services Consulting.